We have recently changed our caravan using the Ladybailey team who provided a slick and professional service at a fair price.
We thank Simon for the sale, Nigel for his first class handover assistance, Dawn for great service back up and of course the backroom staff in the workshops.
The combined effort by the team was very supportive and we strongly recommend the company to others.
john and patricia sutton on 16th August 2019 - Chessington surrey
Just booked my 2018 Bailey Pegasus Verona in for it's first service and I have to say I was very impressed.
The caravan was booked in for a time that suited everyone and when it was dropped off I had the chance to talk through the van and any problems with Rachel (? - apologies if I have the wrong name). I explained I had an issue with the brakes squealing and I was advised this is a known issue with some vans and they would be sorted out. I had a couple of other issues (only tiny "nit-picks") and I left the van with them.
I was called the next day to say that everything was sorted out and the van was ready to pick up. I arrived the next day and was told that to sort out the squealing brakes the drums and pads had been replaced under warranty and the other details had been sorted out. Dawn was there to hand over my keys and see me on my way.
Great service from start to finish and highly recommended.
Thank you all in the service department.
Mark Ninnim on 8th August 2019 - Ferndown
Excellent customer interface. After a short introduction and finding our needs, we were shown to a few caravans and offered a brief summary. After that, we were left to look in any caravan we wanted for as long as we wanted. So refreshing not to have a sales person constantly on your shoulder. Felt valued as a customer.
Stephen Blanchard on 7th August 2019 - Southampton
The whole team were very obliging, polite & helpful throughout our caravan change. The handover process was very thorough and informative and we would recommend your service and support to anyone and will be using you again.
Carol Holden on 7th August 2019 - Leyland
This is the first time I have dealt with Lady Bailey Caravans. I found them very friendly and approachable and the deal (new caravan and trade-in) was very competitive. I would definitely deal with them again and would highly recommend them.
Robert Coles on 6th August 2019 - Frome
We feel that our custom was not of such importance but rather another sale On the day of collection it appeared rushed I appreciate we were late due to traffic although we left with plenty of time on our hands On paying the final balance this also appeared rushed with the comment of right you us some money not is everything alright shall we go through the paperwork We spent Â£22000 on a new caravan but it would appear this is just a sale for Lady Bailey Sadly there are some faults which I would have thought would have been picked up on the PDI oh well another trip back to deliver it for repairs So come on Lady Bailey a little more courtesy a few more smiles and thank yous
Hi Mr Phipps, thank you for your feedback. Please be assured we value each and every customer. We are very sorry that you feel you were rushed, this was not our intention and we try to allocate a full 2 hour window for all collections. Apologies that we havent got it quite right this time and thank you for letting us know.
Lawrence Phipps on 6th August 2019 - Salisbury
Second time we've used LadyBailey & again, we've been very happy with the products & service. Very helpful, good prices & would recommend them to anyone.
Mr and Mrs Wicks on 1st August 2019 - Rayleigh
We found the team excellent, from our first contact with sales to the handover of our van. If you are looking for a first time purchase or a trade then I suggest you at least have a word with them, I donât think you will be disappointed.
Brett Thornicroft on 1st August 2019 - Weymouth
We purchased our first caravan from these guys last week and from our initial meeting to the handover - I cannot fault them. If you are looking for a van, new or used then go and see them first !!
You won't be disappointed.
Brett & Cathy Thornicroft on 29th July 2019 - Chickerell, Dorset
Start to finish, excellent service. Right from a welcome coffee, to Simon's guiding us out of that tight turning. Delighted with this our 2nd purchase from Ladybailey. Well worth the journey. Allan and Norma. West Lothian
Norma and Allan Dourley on 26th July 2019 - West Lothian
Just wanted to say a big thank you for fitting my caravan service in ahead of the scheduled date, as usual all went well with Lady Bailey's very professional workshop team
Thank you once again
R J Oaten
RJ Oaten on 22nd July 2019 - Bournemouth
Great Service from the team at Lady Bailey, second caravan I have bought from them.
Simon Howell on 19th July 2019 - Southampton
Once again, a very pleasant experience with the expert team at Ladybailey. From the most welcome coffee in the shop, to Simon's manoeuvring of us from the yard after the change over.......unrivalled service. Norma &Allan, West Lothian.
Norma and Allan on 18th July 2019 - West Lothian
We have been going to Lady Baileys now for several years, we have had nothing but excellent service with a smile. Simon always makes us so welcome and gives us advice that suits our situation. So Thankyou all for all our lovely years with you... ðð
Carol & Charlie on 14th July 2019 - Osmington
The salesman Les was excellent no pressure to buy, we were left alone to make up our own minds which is a rarity. The Caravan was ready to collect on time, and the hand over was in depth and informative. all in all a very good experience from start to finish.
Garry Robbins on 11th July 2019 - Yeovil
Not happy sink in toilet leaking cosmetic bags wet again, I thought it was are cosmetic leaking, no it the sink, not connected properly.
Hi Mrs Green, apologies for the unfortunate warranty issue you have experienced, I understand that the service department have resolved the leak with a new tap now and we hope that you enjoy the caravan from her on in. Thank you for the feedback.
Maxine Green on 11th July 2019 - Verwood
We part exchanged for a new caravan. The sales team were patient throughout the process. In particularly, Les on sales and Nigel for his knowledge and advice during a demo tow and handover. Our thanks to all concerned.
Nigel & Katrina Gray on 4th July 2019 - Weymouth
We purchased our first ever caravan from Ladybailey in May. The service they gave from start to finish has been first class. Les the salesman left us in peace to look over the caravan and there was no hard sales pitch from him (although he held firm during price negotiations!). Nigel did a thorough hand over and we left confident we could set up and operate everything at our complimentary two night stay at Wareham Forest. When heading home we found we had a problem with our towbar electrics and, even though it was absolutely not related to the caravan, their service team went out of their way to try to resolve the issue for us. The lady in the shop (sorry, didnât catch her name) was also very friendly, reassuring and helpful. Overall, a great team who do the company proud. We would highly recommend this Ladybailey and would definitely buy from them again in future.
Debby Brennan on 27th June 2019 - Isle of Wight
Both Simon and Nigel were very helpful and a pleasure to do business with,Nigel very informative in demonstrating caravan features, had slight issue with new caravan water pump, they sent an engineer out who sorted fault immediately, would highly recommend to anyone looking for a new or used caravan
Laurence Hubard on 26th June 2019 - Cirencester
Comprehensive handover, now enjoying a couple of inclusive days in the Wareham forest. Found a couple of small niggling features with the model. I will address these direct to Bailey
Mr Morris on 26th June 2019 - Weymouth
Excellent service and support. Simon was a knowledgeable and informative salesman. Nigel, who did the caravan handover, was patient, understanding and was able to help us get to grips with many of the new and innovative features of our new caravan. We would certainly recommend Lady Bailey Caravans. The Walkers.
Joy Walker on 19th June 2019 - Sheffield
Outstanding service from ALL the staff at Lady Bailey everyone advises kindly, they are full of knowledge and share so openly, I am new to caravanning and was helped above, beyond my expectations.... Well done to everyone at Lady Bailey..
Eugene Ring on 19th June 2019 - Maldon
The customer service provided by Les and Nigel was second to none. I can thoroughly recommend Lady Bailey for your caravan needs.
Kevin Frame on 19th June 2019 - Wimborne
This was our second new caravan from Lady Bailey, the first one back in 2013.
As we live in France we arranged everything over the phone.
Les,Simon and the team (including) the shop could not have been more helpful.
We arrived to find our new Vigo waiting to be hitched up and driven away.
After a complete tour and explanation of all the systems we were directed to a nearby campsite to test run the new van for 2 nights compliments of Lady Bailey!
I cannot fault lady Bailey, great service and a professionally run outfit.
They certainly get my vote.
Kevin Bolger on 17th June 2019 - St Julian sur veyle
Good service from salesman to man in the shop to hand over one small problem first time out internal roof lining keeps coming down and a problem with internal pump told to ring workshop
Graham Sweet on 12th June 2019 - South Petherton
Bought our caravan from here after reading so many good reviews and wasn't disappointed. Les was very efficient and friendly,and Nigel was excellent at showing us everything we needed to know about our van.Nothing was rushed.We had one minor fault with water pump that was sorted out promptly. Thankyou once again.Jennie @Bob
Mrs Poole on 7th June 2019 - Poole
We cannot fault the service and support shown by Lady Bailey Caravans. From selection of a caravan, payment and collection the whole process was faultless. We would recommend Lady Bailey Caravans to anyone.
Alan Harwood on 6th June 2019 - Poole
It was a pleasure doing business with them. A very smooth operation from start to finish.
Malcolm Rogers on 31st May 2019 - Dorchester
The staff were very helpful when we were just looking and there was no pressure. Once we had decided to buy the level of service we recieved was excellent.
Michael Pitts on 30th May 2019 - Verwood
Happy with the caravan,service brilliant,we had a few issues but not anything mager and will be sorted by lady bailey.we might buy another caravan.
Petya Savova on 29th May 2019 - Shaftesbury
We found all the staff very helpful when we bought our second hand caravan. Les was efficient in the sale along with his occasional jokes. The changeover was easy and Nigel excelled himself with the way he went into every detail of the new caravan - nothing was too much trouble. Although we did not make use of the 2 nights at Wareham Forest, when we did go away for 2 weeks we found no issues. We would highly recommend Lady Bailey Caravans.
George Renshaw on 27th May 2019 - Christchurch
thanks to all at ladybailey for your excellent service and help we had a great weekend at wareham forest
Jane Grogan on 14th May 2019 - Swanley
Salesperson Simon very good and Nigel who showed us around our new caravan also very good and explained all about van in great detail. Will definately by from them again. Thankyou so much. The site Ladybailey paid for us to stay at was fantastic and will be going there later in year for a week. Great doing business with you guys.
Mark Tuthill on 13th May 2019 - Colchester
2nd caravan we have purchased from Lady Bailey highly recommend. Nothing is to much trouble your wish is always granted. Jez was exceptional with his after sales care .
Jeffrey McKell on 13th May 2019 - Southampton
The staff are friendly and the price of the van was the best I found Thay sort out a couple of nights on a local site well worth the drive from near Manchester
Eddie Carson on 4th May 2019 - Warrington
Just arrived home after a couple of nights at Wareham Forest with out new Bailey-Pegasus-Brindisi. Have nothing but praise for the excellent service received . Simon for his help in the purchase , Nigel for the excellent handover demonstration, and most importantly Jez who made everything possible . Thankyou once again for the excellent service.
Ann & Jeff Mckell on 3rd May 2019 - Southampton
We are very impressed with the knowledge and helpfulness of everyone we came across. The whole team helped and advised us in a very professional manner. The caravan we purchased is more than living up to our expectations & the small problems we have encountered have been dealt with in a very efficient and prompt manner. Would highly recommend Lady Bailey Caravans to anyone. David P.
David Plastow on 2nd May 2019 - Derbyshire
Very good service excellent handover, very knowledgable staff
Terry Lucas on 2nd May 2019 - Swanage
My wife and I were very impressed by the level of friendliness and helpfulness from the staff. A special mention to Chris who despite being the man at the top, took the trouble to talk to us.
Keith Drew on 29th April 2019 - Chard
Excellent experience all round. Simon was most helpful on the selling side. A big thank you to Nigel for such a comprehensive handover on such a horrible, wet day. Couldn't have been raining much harder but he was more than happy to get soaking wet doing the demo for us. Rita was always very welcoming in the shop with a cup of coffee every time you walked in and very friendly and chatty. Items in the shop are also very reasonably priced. Caravan is absolutely perfect (especially the central heating)! Also thank you for the 2 nights stay at Wareham Forest. Would definitely recommend Lady Bailey.
Anne and Ali Chapple on 28th April 2019 - Hoddesdon
We received our caravan as agreed and was very pleased with the information on our to operate the caravan.
Yvonne Browne on 25th April 2019 - Benfleet
A very helpful team with the ordering and handover process.
Jonathan Van Baars on 23rd April 2019 - Dorchester
Small problem with caravan, dealt with efficiently & effectively at my convenience.
Laurie Crowder on 17th April 2019 - Southampton
What excellent service, I could on pick up our new Pegasus Grande Messina on Saturday 30th March, Les arranged to have Alan in to do the handover, which went very well, Les and the team at Lady Bailey were excellent, thoroughly recommend them.
Ian Douglas on 13th April 2019 - East Yorkshire
A smooth change-over to our new bailey at Lady Bailey. Les gave us a great deal. Nigel who assisted with our-change, gave a detailed run through, very patient and helpful. A great customer experience.
Laurie Crowder on 9th April 2019 - Southampton
Second van we have had from Lady Bailey .excellent service as per usual.Our thanks to Les for his help in making everthing easy and a special thanks to Nigel for a professional hand over.
Dudley & Pat Walker on 3rd April 2019 - wimborne
We have been going to Baileys for several years and have had nothing but excellent treatment... Always service with a smile with a cuppa as you walk through the door.. Simon always has the patience to run through all details and practical advise. We would not go anywhere else. Well done Baileys.. Charlie & Carol ðð
Carol Orchard on 3rd April 2019 - Poole
A fantastic all round experience from Lady Bailey caravans. The sale and handover process was really thorough and although we are experienced caravanners we still found it extremely useful. Thank you to all the team for the help in finding a great caravan.
Joanne Cox on 3rd April 2019 - Yeovil
Very professional good service. excellent product.
Pauline Davies on 30th March 2019 - Cornwall
Having viewed the Pegasus Grand Messina at the Caravan show rather than committing decided to have a search on the internet which was where I found Lady Bailey. Offered a competitive price on existing van and new van was Â£1,500 cheaper than any deal I had previously found. Handover was seamless with Les sorting out the paperwork and Nigel providing a very thorough guide of new van. Long way to go from Staffs but eased by the complimentary 2 night stay at Wareham Forrest in case of any issues and to try out the new van. No hesitation in recommending, great deal, great service.
Carl Beasley on 28th March 2019 - Staffordshire
We were delighted with our experience in dealing with Lady Bailey, from our initial enquiry through to the handover of our new Bailey Cartagena. The whole sale process was handled remotely via phone/email, and they were professionally set up to manage all the sales documents. The handover was very informative and thorough. And so far weâve been delighted with our new van.
Steve Woodfield on 27th March 2019 - Spalding
Good service very helpful staff
Colin Lord on 18th March 2019 - Ferndown
Very good service from buying our new caravan to the delivery and handover. Everything was explained by Les and Alan and the whole procedure was made very easy for us as customers. Well done to all at Lady Bailey Caravans.
John Korn on 17th March 2019 - Littlehampton
Very helpful and very friendly imprest with the service
Don Gill on 17th March 2019 - Dorchester
excellent deal by lady bailey, Les the sales person was very good .
Roger Borrett on 15th March 2019 - Lymington
A very professional handover of my new unicorn . The sales staff (Les and Nigel) were excellent in explaining the complex aspects of the functionality of the caravans equipment. The caravan had been prepared very well and we have no qualms in recommending Lady Bailey .
John Ratcliffe on 14th March 2019 - Haslemere
John Jones on 13th March 2019 - Southampton
Fantastic service great team and a special thank you to les
Kay Burgess on 13th March 2019 - Swanage
We bought our new Unicorn S4 over the phone with Les in minutes - he gave us a price for our old Pageant that we were happy with - and the whole deal was done in minutes. On collection everything went smoothly, the exchange was completed and Nigel spent time demonstrating the new van and how things work - really useful - thanks Nigel. In brief - a really pleasant buying experience - and the 2 nights stay at Wareham Forest allowed us to get to know the caravan without being too far away if we needed help (we didn't). Would definitely recommend this dealer to friends - thanks to Les and Nigel. Diane & Peter
Peter Hall on 12th March 2019 - Newcastle
Very good price - excellent quality and very well prepared for collection
Jeremy Oxley on 12th March 2019 - Bournemouth
The caravan at pickup was well prepared and good instruction given at handover.further queries were promptly handled.
Philip Crane on 5th March 2019 - Cheshire
Les was very helpful and polite and not rushed and left to look around and decide in our own time. Very pleased with our new caravan and they gave us 2 free nights at Wareham forest so we could check out the van
Malcolm Bown on 28th February 2019 - Salisbury
I collected my new Bailey Phoenix Caravan last Wednesday and overnight found a couple of faults that were put right next morning by Lady Bailey service engineer no fuss it was just fixed . Thank you for your prompt attention.
William Richards on 27th February 2019 - Chichester
This is the 5th caravan I have bought from Lady Bailey Caravans,always had good service,the salesman Les very helpful.The caravan was delivered on time,communication and handover was very good.
Dave Willis on 27th February 2019 - Wimborne
Was pleased with the service averybody was very helpful
Ian Johnstone on 20th February 2019 - Warminster
Excellent service,Les was excellent no pressured for a sale left us alone to look over van,and we asked for some jobs to be done with no problem.
Michael Cox on 20th February 2019 - Bridgend
treated with respect and it was a pleasure doing business with simon and his team. They explained everything in great detail. We are looking forward to finally getting on the road.
Roger Luxford on 20th February 2019 - Littlehampton
We are currently on our second caravan purchased from Lady Bailey.and so far have found everything to our satisfaction from Les the salesman ,Nigel who delivered both of our caravan,whoâs knowledge of the workings was outstanding also the after sales service has been excellent.finally we have always received a warm welcome when we have called in to the shop
Edward Rooney on 20th February 2019 - Paignton
Very good service and a thorough hand over and understanding of the caravan operation, thanks Nigel.
Andrew Hutchinson on 20th February 2019 - Weymouth
Very good service even down to booking us in at the Warren Forest camp site for two nights. Both Les & Nigel were very friendly & professional. The caravan we purchased was in a very good clean condition..
Michael Kemp on 31st January 2019 - Blackburn
Good service, friendly staff
Bob Brain on 31st January 2019 - Isle of Wight
Very happy with the service given by everyone we dealt with when purchasing our new caravan. Can't wait to get away in it.
Kevin Henstridge on 30th January 2019 - Shaftesbury
Great handover of our caravan, dealt with both efficiently and courteously by both Les and Nigel. Felt we were dealing with people that care and make efforts to ensure all goes well.
Steve Copley on 24th January 2019 - Wimborne
Great customer service from Simon on our recent purchase. He was friendly and helpful and on collection we had a detailed handover from Nigel who definitely knows his stuff. Even the lady on the till who's name I don't know was friendly and helpful. Also a free weekend at wareham forest to try it out, nice bonus. This is the third caravan we have purchased from Lady Bailey and the customer service has always been exceptional, we wouldn't go any where else. No teething problems with the caravan either.
Jane Taylor on 19th January 2019 - Sherborne
We visited Ladybailey on the off chance back in May 2018 with quite specific requirements for a replacement for our lovely Orion 400/2. The team were helpful, professional and welcoming and we were delighted to put a deposit on a 2017 Pegasus Rimini which ticked all the boxes as far as our needs were concerned. The collection and handover was excellent and since then the team have been more than helpful on a number of occasions. We've just booked in the Pegasus for its annual service and once again the team were very helpful and the process was straightforward. We can't fault the customer service from Ladybailey and have recommended them whenever we can.
The Tomkins family on 17th January 2019 - Christchurch, Dorset
Buying a new caravan through lady bailey was so simple. The service I received from them lived up to the positive references given to me by my friends. The handover explanation was very comprehensive. Excellent service from start to finish and I'm sure will be well into the future. *****
Paul Tuttiett on 16th January 2019 - Southampton
I was very impressed with the trouble the staff went to to make the purchase of my new caravan as stress-free as possible. Simon handled the business side very professionally and Nigel explained the van's many features clearly and patiently.
David Parish on 20th December 2018 - Bournemouth
Even though I was buying one of their cheaper second hand caravans, I was treated and made to feel like a valued customer. All staff were helpful and friendly and very willing to give help and advice. I would definately recommend Lady Bailey Caravans and will use them again as my first choice.
David Turner on 13th December 2018 - Norwich
Lady bailey are very helpful and have very friendly staff I know our van is in good hands !
Mr w broom on 7th December 2018 - Charmouth Dorset
Excellent buying experience and handover at a very competitive price.
David Garland on 30th November 2018 - Romsey
Originally from Dorset but now living in East Anglia I have used two local agents for Bailey Caravans and have been very disappointed. We have bought two caravans from Ladybailey and are delighted with the service. Simon was unbelievably patient yesterday and listening to what both my husband and I wanted came up with the ideal van. Thank you Simon!
Janice Hannaford Grieve on 25th November 2018 - Newmarket
We were delighted with the care and attention given to us by the Lady Bailey team. From our first inital visit 'just looking', right through to driving off with our new van the interest, helpfulness and courtesy was great. They even took our much loved 30yr old van in part exchange! All the individual staff were so helpful from being able to do a 'test tow' to full explanation on the day as to how the new van worked, (you were so helpful Nigel, and made it all so clear thank you) Thank you Rita for all your helpful advice too. Then to top it all, two complimentary nights at Wareham Forest 5* site for us to test out the van, Nigel even came out to change the Aqua roll, all part of the care we received. It was service of the highest order. Thank you Chris and all the team at Lady Bailey for such a great experience, we would happily recommend Lady Bailey to anyone thinking of buying a Caravan. Agnes McMullen
Agnes McMullen on 21st November 2018 - Eastleigh
I have just purchased a 6 year old series 2 Bailey Unicorn Valencia from Lady Bailey Caravans, the second caravan I've purchased from them in the last 18 years. From the initial conversation with Chris (Director) and subsequently Les, the service was excellent. Everything was fully explained, and I'm delighted with the deal I secured on the caravan. The hand-over by Nigel on the day of collection was exceptionally good; he knows his stuff, and patiently explained how everything worked. I would recommend the company, and would buy from them again. They are honest and trustworthy, and if you're willing to buy Les a beer anything is possible....!!
Peter Wills on 14th November 2018 - Ferndown
We purchased an Bailey Orion 440-4 from Lady Bailey and have been very impressed with the service given. Both Les and Nigel were extremely helpful and made the purchase and handover a pleasure. The only minor issue was that the caravan had not been cleaned too well in places but this was rectified before we left site on the pick-up day. I would thoroughly recommend Lady Bailey to anyone looking for a new or used caravan.
Anonymous on 13th November 2018 - Not Given
Thank you Dawn, Sean & Jerry for providing a highly efficient and customer focused service in relation to the rectification of snagging issues associated with my recently purchased caravan. You kept me informed at each stage of the process and provided invaluable guidance and support.
MARK SPARY on 9th November 2018 - Gloucestershire
Caravan was a show model not checked over before handed over to me found a few faults was not happy wc did not work first night bits missing and things not finished off fridge door catch was broken had to fix myself and curtain rail srew was missing
Mr Carnt, sorry that you had these problems, our pre delivery inspection should have caught these items so we apologise for that. As I understand it these issues are now resolved. Thank you for your feedback and helping us improve.
Michael Carnt on 24th October 2018 - Sittingbourne
Fantastic professional group of people. Very good stock of used caravans which gave us a lot to choose from.
We found one that we are very impressed with for our future holidays.
Big thanks to Simon, Les and Nigel for helping us get the van we have.
Alan White on 24th October 2018 - Fareham
Some things not checked before delivery eg roof blinds, radio and shower shelf.
Keith Humphris on 22nd October 2018 - Weston-Super-Mare
Polite and helpful team (Simon). Understood our needs and were not pushy to make a sale. I liked the way my wife was included in all discussions. On pick up, caravan was in excellent condition, serviced and clean. Nigel gave us excellent handover over two hours, showing us how everything worked. We appreciated the two days in the holiday park. Would recommend Lady Bailey Caravans as quality provider of new and used caravans.
David Fields on 17th October 2018 - Salisbury
we found all the staff we delt with very helpfull, especially Les who sold us our caravan. nothing was to much trouble and he had a good knolledge of his stock. not atall pushy with the sale but was allways ready to help.would recomend anyone looking for a van to go have a chat with him.
Keith Blandford on 17th October 2018 - Poole
we found all the staff we delt with very helpfull, especially Les who sold us our caravan.
nothing was to much trouble and he had a good knolledge of his stock. not atall pushy with the sale but was allways ready to help.would recomend anyone looking for a van to go have a chat with him.
Keith Blandford on 17th October 2018 - Poole
Thankyou very much for all your help and kindness making the thansfer from our Bailey Orion to the purchasing of our new Phoenix caravan. The selling and buying process with Simon to the very helpful handover with Nigel much appreciated. Thanks also for our 2 night stay in Wareham forest, lovely site and lovely weather.
Robert Carter on 1st October 2018 - Shaftesbury
Sales service not too bad. Handover excellent. Short trip away (two nights), two days after taking delivery of the caravan, revealed some faults. Appointment immediately made for faults to be rectified. Due to a cancellation, Lady Bailey have managed to fit in rectification of the faults within a week.
Ian Dyke on 26th September 2018 - Newbury
We found all the staff very helpful and patient. Especially with a couple who didnât have a clue about camping! Right from Chris one of the directors. Simon from sales Dave in the shop and Alan was especially patient going through the hand over with us. Thank you all for your understanding and professional service. Would certainly recommend you. Also a very large display of caravans, which made it harder for us as we didnt know what we wanted!! Got there in the end. Thank you guys.
Sue Bazeley on 26th September 2018 - Poole
1st class customer service, nothing was too much trouble and hassle free purchase of a caravan
John Hudson on 19th September 2018 - Melksham
Just like too thank les and all at lady baileys for a very smooth trade and we absolutely love our new caravan well worth the long journey !! Had a night at Wareham forest all arranged for us by les before we picked our new caravan up yesterday would recommend too anyone thanks again hopefully see you again in another 9 years !
Mandy chapman on 18th September 2018 - County Durham
Professional and friendly service,Excellent change over, many thanks Les, would recommend Lady Bailey.
Barry Carey on 10th September 2018 - Weymouth
Excellent change over on our way to Cornwall for our holidays, thanks to Les, Nigel and Chris, would recommend Lady Bailey.
Geoffrey Foster on 6th September 2018 - Stoke-on-Trent
Professional and friendly service. Many thanks Les and Nigel for all your help.
Nicky Bishop on 27th August 2018 - Weymouth
We found all the staff at lady bailey very helpful as this is the first time we have had a caravan .
Les Pitman on 26th August 2018 - Shaftesbury
Excellent. The customer service we received from the team was simply fantastic. Les, the salesman, provided excellent advice and help, as we were first time buyers. On collection, Nigel was superb, taking time to talk us through everything we needed to get us started. They even paid for us to stay at a nearby camp for two days. Highly recommended.
Shaun Littlefield on 24th August 2018 - Blandford
This is are first venue into caravaning. We found the team at Lady Bailey very helpful and informative. Nigel's hand over was extremely informative and just what we needed before we set off for 2 nights at Wareham Forest. We had a slight problem with the electric hook up (our fault for overloading) but after a telephone call with advice from Sean all was resolved. Thank you for your help.
Deb Ponsford on 23rd August 2018 - Bristol
Collected our new Bailey Unicorn Cartagena on 16th August. Valuable guidance and advice provided by Les at each stage of the purchasing process. Thorough and enjoyable handover provided by Nigel. Very minor snagging issues were immediately addressed and rectified by Jez. Also purchased the starter pack and awning from Dave and Rita in the accessories shop. All items were ready and waiting for collection on 16th. A very pleasant team to do business with - well done Lady Bailey.
MARK SPARY on 20th August 2018 - Wickwar, Gloucestershire
We bought an S4 Unicorn Madrid and we love it. Les , Alan and Dawn were all great. They even posted back clothes left in the old caravan. We had a slight issue with the front window which was replaced the very next day. We didnât catch the name of the lady in the accessory shop but she was most helpful and pleasant too.
Anne Sayell on 20th August 2018 - Kings Lynn
The people were extremely helpful especially Nigel a real pleasure to deal with also explained everything in layman's terms also Simon very helpful, Have one little thing that could be better a few things missed as regards exterior could have been cleaner , but other than that all seems fine
Brian Rogers on 18th August 2018 - Leighton Buzzard
Simon helped us through the whole buying process after agreeing a deal. Very professional from start to finish, including communications when a fridge issue caused a couple of days delay in collecting. I would highly recommend the company, great to deal with. Many thanks Tim Moody
Tim Moody on 15th August 2018 - Wimborne
My mother and I were very satisfied with the service received and advice given on the purchase of our new Bailey caravan. We also thoroughly enjoyed our stay at Wareham Forest. Thank you.
Jonathan Hall on 13th August 2018 - Christchurch
A very good all service all round coupled with an excellent financial deal. Many thanks to all concerned.
Bob Lewry on 13th August 2018 - Redruth
Simon was very helpful when purchasing Nee caravan & Nigel gave a very thorough handover
Steve Easton on 8th August 2018 - Poole
My initial dealings with LBC were good. I especially found the salesperson
â Simon â very honest and easy to deal with. My Bailey Olympus 2013 arrived
in the Channel Islands as described and expected. Sadly, I am disappointed
with the after sales care, specifically warranty issues. Firstly, the
heater developed a loud and very annoying vibration. It took me to rant and
rave down the phone before LBC would agree to a locally based technician
(an MCEA member) attending my van. This issue has still not been fully
rectified. Secondly, within a short space of time three blinds and the
wardrobe door became faulty. As is nearly always the case, most items that
break are excluded from the warranty. The small door blind alone is circa
Â£45.00 including postage. The other two blinds are larger and will be
significantly more expensive. The wardrobe door lock seems to have been
cross-threaded: the wood behind has lost its integrity, so a workaround
will have to be found. If you are overseas and thinking or purchasing a van
from LBC, bear in mind, despite them knowing you are purchasing the van
from overseas (and happily taking your order and payment), should anything
go wrong you will more than likely be told, "the warranty is back to
workshop". These experiences have soured my enjoyment of my caravan.
Dear Mr Kosmider, after my staff have had to put the phone down on your for being abusive it is hard for me to write a meaningful reply. However, we have asked the MCEA technician to attend your caravan again to look at your heater/fan noise and as you correctly state the blinds are not covered under the used warranty.
Mark Kosmider on 7th August 2018 - Jersey
Very pleased with the service from looking at the caravan to handover.
Christopher Adams on 3rd August 2018 - Bath
Very pleased with the service. Every step of the process was efficient and the swap of our old caravan for new was without any problems. All the staff at Lady Bailey were pleasant and helpful. I wouldnât hesitate to recommend them to anyone. Thanks
David Pepperell on 31st July 2018 - Hampton
It was a pleasure to deal with the salesmen Lady Bailey Caravans
Terry Milton on 31st July 2018 - Trowbridge
Good smooth transaction starting with Simon from sales through to hand over by Nigel, which I must say was the best that we have ever experienced, who was patient and knowledgeable. The caravan had been valeted very well and we are very pleased with our purchase.
John Tucker on 25th July 2018 - Gloucestershire
Good overall service but disappointing with cleanliness of new caravan could have been much better
Staff always very helpful
Hi Meredew, thank you for your kind comments regarding the staff. Sorry that the cleanliness was not up to our usual high standards and thank you for letting us know so we can address it this end. Hope you are enjoying the marvelous weather in your new caravan and thank you for your continued support.
Peter Meredew on 24th July 2018 - Verwood
drove about 20 miles away from lady bailey stopped at a layby , entered caravan to find large worktop door laying on the caravan floor screws missing from door frame on insection there was only one half inch thin screw in each hinge instead of 4 , 2 holes where not drilled at all. very poor assembley and bad pre sale inspection by lady bailey .of our Â£20 000 pound savelle new 2 birth caravan
Hi Mr Alexander, thank you for the feedback. It was nice to speak to you on the phone and Im glad its all sorted now. I will as promised, pass the comments re the hinges on to the factory. Hope you are enjoying the new caravan.
John Alexander on 21st July 2018 - Canterbury
Very helpful friendly staff. Had no problem keeping the caravan for a few weeks until we could collect. Was a very straight forward transaction. Thank you.
Caroline James on 18th July 2018 - East Sussex
Spotted the caravan we wanted,staff very helpful,sale sorted ,no drama ,Great Folk to deal with,many thanks
George Harmer on 17th July 2018 - Cornwall
Easy transfer and sale through Les and very thorough handover by Nigel with everything explained in detail. Final bonus was a two night stay at Wareham forest tourist park to get us used to the van and iron out any problems. Many thanks to all involved.
DERRICK SQUIRES on 16th July 2018 - Eastleigh
Refused to honour trade in deal
Suggested Iâd told them the wrong year on my van
Waited until showed new van before demanding more money to complete deal. Completely underhanded, caused great deal of upset.
Wouldnât give even small discount in shop, despite me spending Â£22,000 on forecourt.
Shame because most of staff really good, and caravan is superb.
Ring me if you wish to discuss best practise from a customer point of view
Reply: Hi Mrs Perks, thank you for your feedback. We have now checked all the enquiry information you originally gave to us and your initial enquiry sent in May by Mr Perks listed the part exchange as a 2015 (as well as the enquiry sent in January which also listed it as a 2015 model). Unfortunately, the caravan was in fact a 2014 model which makes a considerable difference to the part exchange value. In situations like this we always offer the option of a full deposit refund and put no pressure on your either way. We try to be open and fair in all our dealings and certainly not underhanded. We are sorry that you felt your experience was poor, we will look at our process to see how it can be improved but we are glad you are enjoying the new caravan. Thanks again.
Dawn Perks on 12th July 2018 - Dudley
Responded well to a late change in caravan model required. All staff cheerful and willing to assist.
Anthony Leeming on 27th June 2018 - Shaftesbury
We have known the Lady Bailey team for 10 years now, and have nothing but praise for them. We have just taken delivery of our fourth Bailey caravan from LBC, a Bailey Unicorn IV Cadiz.
Phil Coupe on 27th June 2018 - Wimborne
We changed dealerships because we were not completely happy and have noticed far superior service from Lady Bailey. Good initiative, good service and good communication.
Mark Lambert on 22nd June 2018 - Bournemouth
The caravan was in good order but the valeting was poor, the toilet was soiled around the bowl and around the hinges of the lid also there was a smashed glass in th front top tight hand cupboard which could not be seen I only found this when I put my hand in the forward part of the cupboard VERY lucky not to have cut my hand. (Poor). CW
Colin Wellman on 21st June 2018 - Weymouth
We went in with a bit of a problem, the sales staff were very helpful and caring. Workshop manager Jerry Shaw went above and beyond helping us solve our problem. Extremely grateful to him. And a lovely cup of coffee.
Ray and Hilary on 20th June 2018 - Woole, dorset
This is our second new caravan from Lady Bailey, again we received fantastic customer service from start to finish. Les, Simon and Nigel could not have been anymore customer focused than they were, from the initial telephone call to the handover. We have been using Lady Bailey since our first purchase in 2011, we travel from Nottinghamshire for servicing every year, we cant recommend them enough.
Dave & Sue
Dave & Sue Richards on 16th June 2018 - Nottinghamshire
Great service with a smile from the team. Thanks for the advice and we are looking forward to our travels.
Carl Roberts on 15th June 2018 - Poole
The caravan was in good order but the valeting was poor, the toilet was soiled around the bowl and around the hinges of the lid also there was a smashed glass in th front top tight hand cupboard which could not be seen I only found this when I put my hand in the forward part of the cupboard VERY lucky not to have cut my hand. (Poor). CW
Hi Mr Wellman, thank you for your feedback and in bringing this to our attention, we have now taken actions to strengthen our valeting team and hope that you continue to enjoy your new caravan. Thank you again
Colin Wellman on 15th June 2018 - Weymouth
Just a quick thanks to all your staff concerned in the recent purchase of our caravan. Very friendly and a big thanks for running through everything with us . We've just returned from our first outing ,great to see the kids with a smile on their faces. Great service many thanks .
Steve Godfrey on 13th June 2018 - Bridport
We collected our caravan last Thursday, Our dealings with Ladybailey team have been full of customer care, from Les and Simon in the office, Nigel who gave us a comprehensive handover, and Rachel in the Service Department.
David Addis on 11th June 2018 - Sidmouth
Well I have to review this great company.We were faced with the very sad decision to sell our much loved Bailey Unicorn.All I can say it was made much easier to hand it over to Lady Bailey Caravans.They have been so helpful and if that day ever comes where we can buy another one we will go straight to them,no doubt about it!
Kay Duce on 9th June 2018 - Bristol
The handover on collection day by Nigel was truly excellent.The lady in the shop is a Star.
Mr Brown on 7th June 2018 - Lymington
Can't say I was overly impressed with them and can't say I wasn't, there wasn't anything that gave me the impression they were happy with sale. To me Â£15,500 is a lot of money but to them it just felt like it was just another sale. To be honest the lady in the shop was more chatty and welcoming than the actual sales men.
When we went to collect the chap that shows you through your van and how everything works was very helpful but it's just so much to try and take in. The good thing is they give you 2 nights at a local campsite so you can get used to things.
Would use them again if they have a caravan I'm intrested in.
Loraine Price on 7th June 2018 - Bristol
I âshop aroundâ and having decided on the caravan we wanted started to look - went through every dealership connected to Bailey and decided on Ladybailey - despite it being 370 miles away, 2400 cheaper, factory fresh and powertouch mover factory fitted not retro fitted - an obvious choice! Dealing with Simon over the telephone, travelling down, meeting and being shown all the gadgets and gizmoâs by Alan, then off to Wareham Forrest 5* site, compliments of Ladybailey, for a couple of nights. On Sunday Simon came out to us to settle the water controls - easy once shown! A service Iâve not experienced before - and believe me I shop for England! I wouldnât hesitate to recommend Ladybailey and all their staff - First class customer service - try them - you wonât be disappointed.
Julie Richardson on 6th June 2018 - North Shields
clear and thorough explanation of caravan handover,efficent service from everyone
David Pinsent on 5th June 2018 - Highbridge
Just wanted to say a massivr thank you to Les at Lady Bailey for his advice whilst buying and thank you to Nigel for his detailed handover when we picked our Sterling Eccles up today. They gave us a cracking deal as well. Thanks again guys
Ben Whittingham on 31st May 2018 - Poole
Good efficient service, Greta price on caravan and excellent handover Very disapointed with exceedingly high prices for accessories (starter pack items), etc
Andy Boyle on 23rd May 2018 - Maldon
An excellent service. The deal offered was extremely attractive, with Simon who handled the sale being really helpful and efficient. Nigel who did the handover took a lot of trouble to explain everything and the night on the local site, two nights were offered but I had to get back, was really helpful and considerate. Last but by no means least the caravan is absolutely wonderful meeting all our expectations and exceeding most.
David Parsons on 22nd May 2018 - Staffordshire
Firstly we were very pleased with the fair price we paid for our new Bailey Pursuit caravan. Les was helpful from start to finish, always on the end of the telephone with my endless questions, etc. etc! The handover on the day of collection was first class with Nigel's tuition being very thorough. Very pleased overall!
Diane Watson-Hall on 21st May 2018 - Christchurch
nice service and great product
George Pryor on 17th May 2018 - Poole
This is the second new caravan we have purchased recently from Lady Bailey as we realised the first one when we lived it was not the best layout for us! On both occasions we have had excellent service from Les the salesman and Nigel for his comprehensive hand over. Also not forgetting the superb Dawn who deals with any warranty issues. We live over 100 miles away but would thoroughly recommend Lady Bailey.
Vanessa Guagenti on 16th May 2018 - St Albans
All good,very well explained on the handover, few small issues once used for a couple of times, and have had good response to queries.
Glen Pinder on 11th May 2018 - Lancing
Bought our Pegasus Verona in 2012, have had nothing but the best after service, no quibble and nothing is a problem. I would have no hesitation in recommending Lady Bailey
Dave Lewid on 3rd May 2018 - Totton
Thank you Les and team for great service again. The second new caravan we have purchased from Lady Bailey and as always very happy with the service and continued support.
Chris Deal on 27th April 2018 - Blandford
Very helpful and knowledgeable when selling their caravans. Would always recommend buying from them.
John Painter on 26th April 2018 - Blandford
well pleased very good service
Doug Malgarin on 18th April 2018 - Weymouth
Les and the team are a real pleasure to deal with. Straight forward with no made up sales pitch, there vans sell there selves. We purchased a used elddis at the beginning of this season and the family is extremely pleased can see us upgrading with Les in the future.
Dave on 15th April 2018 - Surrey
Great service, friendly staff, very knowledgeable, made my wife and I very welcome. This is the second caravan purchased and both the sales and service staff made the process very straightforward.
Vincent Burt on 12th April 2018 - Dorchester
From ordering to collection, they were very professional. We enjoyed a couple of nights at a local caravan park on a fully serviced pitch, paid for by Lady Bailey, it gave us the chance to see how the caravan differed from our old one and find any immediate issues. We did have a problem with the heating not working on the 230v mains but one phone call and their technician came out to us. It failed again next day and new parts were fitted immediately. Just canât fault the sales or aftersales support. Highly recommended.
Michael McNulty on 7th April 2018 - Market Drayton
Lady Bailey Caravans are exceptional! We always part exchange are caravans there and actually we wouldnt go anywhere else ! We have just bought our third caravan with a fixed bed . The service , the team especially Les are always helpful and nothing is too much trouble.If we had to rate lady baileys by stars it would definitely be 5*
David Harris on 5th April 2018 - Poole
We travelled from the West Midlands yesterday to collect our new Cartagena. Everything was ready for us and although we were 40 minutes early, we were not kept waiting. Les and Nigel were excellent (sorry Nigel, I know I promised I wouldnât say that about Les!). Actually, Les did all the paperwork, plied us with coffee and corny jokes and Nigel did all the hard work, handing the new caravan over very expertly and helping us hitch it up for the short journey to Birchwood caravan park that Lady Baileyâs had included in the purchase. Our first night was troublesome because the heating would not work on mains, only gas. I phoned Lady Bailey this morning (Good Friday) to ask their advice. Their technician Jez talked me through some reset steps, no change, so he came straight out to us on site and had it all sorted in a few minutes (sticky trip - or something?!), thanks Jez. So, a great introduction to both the sales and the service side of the business. Oh, and Dave the parts person, heâs great too! Highly recommended.
Michael McNulty on 30th March 2018 - Market Drayton
Very efficient, friendly service
Barry Glazier on 27th March 2018 - Wimborne
everything they promised to do they did it, great service they went further than I expected.
Jim Dart on 26th March 2018 - Southampton
Very pleased with the service we received from Les and Alan. We dealt with Les when we chose our first Caravan (2004 ACE Aristocrat) When we pointed out a few things we'd like to have rectified, our request was put forward to their service department by Les and when we picked our Caravan up a couple of weeks later, everything we had asked to be done, had been, so thank you Les and the service team. A big thanks also to Alan, who showed us all the things we needed to know about the Caravan when we came to pick it up and gave us a useful check list to get us on our way. Last but not least, as we were newbies to Caravanning, Les also arranged for a free, 2 night stay at Wareham Forest. We had a lovely time, despite the snow and freezing conditions at times but I can confirm that the heating works very well. Many thanks to all at Lady Bailey. Steve & Elaine Keeble
Steven Keeble on 23rd March 2018 - Blandford
Absolutely exceeded our expectations. A superior dealer selling a superior product.
Liam Owen on 22nd March 2018 - Trowbridge
Knowledgeable and approachable staff made the whole experience a pleasure
Les Simpson on 21st March 2018 - Dunstable
Nothing was too much trouble, Warm and Friendly, made the experience a pleasure to travel the distance to collect
Keith James on 4th March 2018 - Kingswinford
Very Impressed by the service given from all members of staff.
Thelma Rooney on 1st March 2018 - Paignton
When initially making our purchase, we were dealt with in a very professional manner. On collecting our new caravan (used caravan) we felt that the hand over was particularly excellent, a lot of time and attention to detail was given, especially considering the arctic conditions on that day. The only negative comment, I can make is that the 3 month warranty on a used caravan (purchase price Â£12695) is very limited.
Mr and Mrs Shackleton on 1st March 2018 - Verwood
New van had a few minor issues at first , but were sorted out very swiftly so over all pleased with the van and service.
Matthew Farrant on 1st March 2018 - Salisbury
THIRD NEW VAN FROM THEM. SAME GREAT DEAL AND SERVICE. MANY THANKS
Colin Wells on 28th February 2018 - Christchurch
Excellent place to buy a caravan - the staff couldn't have been more helpful - thanks to Les, Nigel and the rest of the team. When we picked up the van it was nice and clean.
Sarah Miles on 28th February 2018 - Wimborne
Very friendly, knowledgeable and non pressurised sale. Excellent service would not hesitate to buy my next caravan from them or recommend them.
Kevin Graves on 14th February 2018 - Salisbury
Professional and understanding of a novice
Gill Herman on 8th February 2018 - Bournemouth
Love the quality and layout of Bailey caravans and we liked the fact that they have a very good stock. Salesman was helpful without being pushy.
Rodney Hancock on 8th February 2018 - Likseard
Very helpful smooth changeover no hastle
John Ellis on 24th January 2018 - Tonbridge
We were devistated over Christmas to find that our 6 month old s3 Unicorn Valencia was leaking significantly through the roof joint. Very pleased to say that Lady Bailey in Dorset had the van back within two working days and fitted a new roof strap and end caps within a week. Looks better than new. Thanks to the service team for a quick response and a job well done ð
Paul Savage on 13th January 2018 - Dursley
Very good hand over
Tim Nott on 14th December 2017 - West Glamorgan
Les and Nigel gave excellent service when we bought our Bailey Caravan.Nigel,went though all the details of the van.and made sure we understand before we drove back to Wales.When we bought the caravan,Les left us to brows at our leisure, and was there to answer all our questions.I would recommend anyone who has never owned a caravan.or like us had owned a motor home before to visit Lady Bailey.Tim and Suzanne Nott
Tim on 11th December 2017 - West Wales
Les and Alan made the purchase and collection of our new Bailey caravan very straight forward and easy. They were both very helpful and friendly. The two nights at Wareham Forest were a great way to familiarise ourselves with the van. Customer services have been quick to sort out some minor problems. Thanks to all concerned.
steve & Denise Cross on 7th December 2017 - Seaton, East Devon
Very helpful and friendly,able to have a bit of a joke.
Nicholas Derrick on 4th December 2017 - Dorchester
Great service we had a Cartagena Series 4 delivered to Wareham Forest tourist Park the start of November no problems delivered on time a big thank to Les for sorting it out for us and sorting are last minute change of upholstery to Finsbury.
John Roberts on 1st December 2017 - Berkshire
Recently purchased our caravan from Lady Bailey, no hard sell, professional friendly service nothing too much trouble. Handover detailed, thorough and comprehensive, as newcomers to caravanning it was just what we needed. Nigel was superb in clearly explaining everything so succinctly he even checked in on us when we were setting up for the first time at the nearby Wareham Forest site, a 2 night stay paid for by Lady Bailey, an added bonus. Highly recommend this team - if you want to buy a caravan this is the place to go to.
David Saunders on 26th November 2017 - Gillingham
All ready for pick up when we arrived even though we were 30 mins early.
Rich and Sue Jones on 23rd November 2017 - Llandudno
Another excellent job done by the service department
Our thanks to Jerry and all the team including the girls in the office,
Dudley Walker on 8th November 2017 - Wimborne
excellent service, great handover
Scott Kennett on 6th November 2017 - New Milton
a professional service first class service couldn't do any better very friendly Well satisfied
Henry Stringer on 6th November 2017 - Weymouth
Thanks to all at Lady Bailey for their friendly and professional help. Fantastic service from start to finish. Nothing was too much trouble, including the extra help with the car electrics. Also included were the lovely 2 nights at Wareham, to try out the caravan. Much appreciated.
David Napper on 5th November 2017 - Thurrock Essex
We would like to thank Les for the pleasurable sale and Nigel for a brilliant and very informative handover. We would highly recommend Lady Bailey for anyone considering purchasing a caravan. A lovely stay at Wareham forest to get to know our new van. A big thank you to Dawn in customer service for sorting a few problems out very quickly and efficiently. Thank you Lady Bailey
Mr & Mrs Smith on 5th November 2017 - Northamptonshire
Very good support from all staff on day of picking up our recent caravan, and the friendly assistance from the workshop guys who made the adjustment to our caravan after a 3 day shakedown. Will have no hesitation using Lady Bailey in the future.
Glynn Moore on 2nd November 2017 - Exeter
Just bought our 4th caravan from Les at ladybailey. Les was as usual very knowledgable and very professional before, during and after the sale. Handover was excellent and very easy to follow and our first night in the caravan was wonderful. I would recommend Les and ladybailey to anyone wanting to purchase a caravan and experience excellent sales service from the staff.
John langford on 28th October 2017 - Winterborne whitechurch
From initial viewing to collection everything went well. Les dealt with our purchase very well, Chris came to inspect our part exchange at our home and agreed price and then took our old van with him. Collection of our new Pegasus was very good, Nigel did a very thorough handover. Lady Bailey were also excellent in fixing an issue with the caravan, which occurred following our 2nd journey. They actually came out to our home to fix the problem. First time we've used this dealership, but the staff we dealt with were all very good and would definitely use again.
John Churchill on 12th October 2017 - Somerton
Fantastic service at every step and our second hand van is lovely. Thank you to Les in sales and to Dawn in after sales for sorting a very small problem.
Jill Shergold on 9th October 2017 - Bournemouth
Great Handover by Nigel good service and a nice handover love the fact you get to stay at Wareham Forest paid by Lady Bailey.
Martin Smith on 6th October 2017 - Plymouth
We new roughly what we wanted and you answered all our questions and concerns.
Peter Furby on 29th September 2017 - Templecombe
Les,Nigel,Simon and Chris.Very kind understanding people.Fair and easy to do business with.All have a very positive attitude.Have bought two caravans so far from Lady Bailey.Speaks for itself.Jerry in the workshop, equally as approachable.
Bob Kirby on 13th September 2017 - Sidmouth
When we collected our caravan, Alan spent an hour and a half with us going through the various procedures and how to use the equipment. As new caravanners, this was invaluable and it would have taken us so much longer to set up at the site without the information he gave us. The caravan was very clean and tidy, so we were able to move straight in. We would recommend Lady Bailey to anyone intending to purchase a caravan.
Nick Nottley on 13th September 2017 - Tavistock
As first time purchasers, Lady Bailey looked after us very well - Les and Nigel were very helpful and we left with our lovely caravan confident in their advice and service. We wouldn't hesitate to recommend Lady Bailey.
Scot Langfield on 9th September 2017 - Wimborne
Excellent customer service and 2 nights included to try the van. Thank you
Jill Shergold on 6th September 2017 - Bournemouth
no fuss no bother changeover vans made easy help when required a pleasant efficient company to deal with
Mrs Gunton on 4th September 2017 - Diss
I am not sure about the jokes, are you still collecting shells?
My wife Joyce and I had a wonderful experience with you and your team. The campsite you placed us in was superb, thank you.
The travel from Lady Bailey to the campsite was an experience, as I had never towed a caravan before. However, after towing the caravan to north west Wales it gave me the experience of towing in different road types, no longer a newbie! The satnav is being replaced to a Garmin Camper type as my TomTom wishes to take us on unsuitable roads. We now know what Snowdonia National Park looks likeâ¦
Ian and Joyce Shand on 4th September 2017 - Aberdeen
Straight forward no nonsense sales service. Happy to answer my many questions. The handover of the van was very comprehensive. This is the our 5th van from lady bailey. Always happy with the service
Julie Knight on 1st September 2017 - Weymouth
Brilliant service our new caravan arrived at agreed time and Alan spent lots of time showing us how everything worked. Highly recommend this company to anyone
Mr and Mrs Bedden on 23rd August 2017 - Liss
I FOUND LADY BAILEY VERY HELPFUL AND PATIENT AS THIS WAS OUR FIRST CARAVAN , WE HAD NO IDEA WHAT TO DO. THEY ALSO BOOKED US ON TO A SITE FOR TWO DAYS TO GET USED TO THE VAN.
Anthony Bice on 22nd August 2017 - Ferndown
My dealings with Lady Bailey Caravans was a really enjoyable experience. All the sales team were very knowledgeable and there was no hard sell. On collection everything was explained and I was assured that if necessary, someone would be available to help with any queries
Mrs Baldock on 19th August 2017 - Essex
Hassle free experience, and always felt as though we were being treated fairly and helpfully. We found our salesman, Les, to be straightforward yet charming. The handover covered all the important features of the van, which was very useful, bearing in mind the big technical advances compared with our previous 11 year model.
John Hodgson on 16th August 2017 - Wimborne
Very pleasant and helpful handover when we picked up our new Bailey caravan. All went very smoothly and thanks to Nigel and Chris for all their assistance.
Russell Spencer on 9th August 2017 - Langport, Somerset
Always polite and so helpful.... drinks on hand as soon as you walk through the door.. we have dealt with Baileys for many years and purchased several caravans and been delighted with them. Well done Baileys.
Carol Orchard on 2nd August 2017 - Poole
Great Price, Great Caravan, Great Service.
Thanks for the thorough introduction to the Caravan.
Roger Atkins on 31st July 2017 - Manningtree Essex
Very helpful, pleasant to deal with, and happy to swap my motor mover from the old caravan to the new one, without charge.
Jeff Hill on 27th July 2017 - Poole
After having our caravan delivered to Lady Bailey on the back of a low loader recovery vehicle after what could have been a serious accident when one wheel decided it had had enough and parted company with the van making a mess of the brakes we did not expect to be back on the road one week later.As soon as the van arrived .Jerry and his superb team had the van up on stands and checking the damage to decide what needed to be repaired .One week later we collected the van after having the braking system completely rebuilt and tested
To say we are very grateful would be an understatement . Our thanks to the entire service team at Lady Bailey for getting us out of a hole .Jerry and the team are excellent and very professional in the way they treat customers and the work done. Again many many thanks team.
Dudley and Patricia Walker
Dudley Walker on 26th July 2017 - Hinton Martell Wimborne
As soon as Simon answered the phone he made me feel at ease like I had known him all my life, very supportive of my needs and shared some excellent advice. My partner picked our new Bailey Pursuit up on Wednesday which was sparkling clean and before leaving Simon gave my partner a his and hers caravan mug set which I love ! Thank you
Charlotte Jury on 21st July 2017 - Salisbury
Very good service with all the caravans I have bought from them
Graham Voizey on 20th July 2017 - Yeovil
A very pleasant purchase,from the no pressure salesman to the excellent handover of old van and delivery of new van. The staff are all friendly helpfull,they all work as a team. We will definitely be back when the time comes for a new caravan. Thanks very much to everyone.
Mark and Debbie Coffen on 16th July 2017 - Dorchester
Simon was on top form the day we picked up our new van after trading in previous van. Having travelled up from Cornwall early morning and arriving at Lady Baileys at 9am, van handover was quick and thorough and we were on our way back home to Cornwall well satisfied.
Peter Chirgwin on 15th July 2017 - Truro
Great service! Well pleased with our caravan would recommend you to friends special thanks to the guy who handed the caravan over sorry can't recall his name! He explained everything in a friendly and informative way! Well done!
Charles Giess on 13th July 2017 - Harlow
ver good service on taking the order as when we delivered our van also when we collected the new one
John Lewis on 13th July 2017 - Gwent
Good service and friendly staff
Gordon Greer on 28th June 2017 - Weymouth
Decided that we were considering buying our first caravan so decided to visit lady Bailey caravans to have a look. Not knowing a lot about what we were looking at and not 100% made our mind up completely staff were very helpful and not pushy in the slightest. Which helped make the final decision to buy the caravan. Went to wareham forest for the weekend and extremely happy with everything. Thanks for the great all round service.
Peter Cutler on 23rd June 2017 - Winfrith Newburgh
professional, helpful service. Prepared to negotiate date/time of completion of purchase.
Clive Robinson on 11th June 2017 - Poole
Excellent service. Would happily recommended them.
David Lee on 11th June 2017 - Exeter
Nothing was too much trouble for the team at Lady Bailey, from our first enquiry to collecting our new caravan. Chris was extremely informative and helpful with our questions, but at no point did we feel in any way presurred to comit to making a purchase. Once we decided on our purchase,the hand over was exceptional and we have complete faith that if we do have any minor snagging issues, these will be dealt with promptly and efficiently. The level of service we received surpasses any that we have had in the past when buying a caravan, and we would recommend Lady Bailey as the first port of call, regardless of travelling distance involved. Thank you all at Lady Bailey - our new Cabrera is just perfect.
Mr and Mrs Granville on 8th June 2017 - Cullompton
Just to say thank you to all at Lady Bailey (especially Simon & Alan) for the excellent service when we upgraded our van. Smooth & efficient service from start to finish - would recommend without hesitation. Well worth the 300 mile round trip. Delighted with new van.
Chris & June Teague on 8th June 2017 - Birmingham
Good price on new Bailey Unicorn Vigo. Excellent Service and was accommodated at Wareham Forrest Touring Park with Motor Mover fitted from old Van onto our new one free of charge. No issues with New Van. Thanks for a Great Experience.
Gary Phillips on 7th June 2017 - Bedfordshire
Very friendly service and efficient .
Carolyn Phillips on 30th May 2017 - Barnstaple
A great service from start to finish, the handover was excellent, a big thank you to all the staff.
Trevor Roberts on 26th May 2017 - Gwynedd
We travelled down from Central Scotland with some trepidation to have Lady Bailey look at our older caravan for trade in. We were delighted with the friendliness and professionalism we encountered. All (including price offered by 'phone) went exactly to plan and within a few hours of arriving we were back on the road with our new Bailey Brindisi van. The team at Lady Bailey were SO helpful. One of the technicians even travelled down to Wareham Park (did I mention the two free nights given with the new van?) the following day to plug in our fridge (!) Can't speak highly enough of Lady Bailey; we will use them again in the future. The Barnes family.
Dennis Barnes on 25th May 2017 - Falkirk
From ordering my new Pegasus caravan to the handover all went smoothly without any hitches The caravan arrived much sooner than expected. Will take the caravan out to Wareham Forest for the first time next week, that should be the real test.
John Weaver on 18th May 2017 - Verwood
Lovely caravan,helpful staff when we collected it. Had a problem with bed but a member of staff came to our site and rectified the problem. Very impressed.
Stuart Green on 18th May 2017 - Blandford
Very easy to deal with. No pressure. Very good handover .Friendly and professional team.
Ian Stewart on 17th May 2017 - Portland
Relaxed viewing of vans with no pressure from a salesman
Keith Freeman on 3rd May 2017 - Newton Abbot
No problem in picking up old caravan and dropping of new one to our site. All staff were very friendly and helpful.
Christine Giles on 2nd May 2017 - Feltham
The part exchange and buying process for our replacement caravan was professional, efficient and friendly. Our "new" caravan was beautifully prepared and presented. Despite a detailed description/instruction on the modern electronics in the "new" caravan a second visit for more training was necessary and solved our minor problems. We would highly recommend Lady Bailey Caravans.
David Barrett on 28th April 2017 - Ferndown
the caravan was ready ,and clean and was demonstrated well . Les was also very helpful
Bill Richards on 27th April 2017 - Chichester
A relaxed atmosphere was the key to our visits. The staff made us feel welcome and Les's jokes must be legendary although he did say new material was on the way. The handover by Nigel was comprehensive and easy to follow. All in all we were very pleased with the experience
Glyn Delahay on 26th April 2017 - Bournemouth
Helpful caring understanding
Darran Lloyd on 26th April 2017 - Aberdare
Collected our new Pegasus Genoa on the 20th April. After being entertained by Les our salesman ( he is working on new material for his act) we then had a comprehensive had over from Nigel and all the staff were friendly and helpful.
Glyn delahay on 21st April 2017 - Bournemouth
sales staff very helpful
Ian Mill on 20th April 2017 - Somerset
A great service from start to finish, superb handover that meant we were well equipped for our first trip in our new caravan. Thank you
Graham Smith on 20th April 2017 - Dorchester
Our salesman Les is a real joker and amused us while someone else fitted the number plate to the van. The handover was excellent, although I have 30 years experience with caravans he went through every detail thoroughly, and we did learn a thing or two. It is appreciated they kept the van in storage for three months as we did not require it until April. The van purchased was a Bailey Pursuit 400-2 and is a second van purchased for touring. We already have a larger van that is on a seasonal pitch.
Cyril Cook on 20th April 2017 - Bristol
The damp check was undertaken as soon as we were unhitched, Simon and a colleague entered the van and proceeded to climb over/move our personal belongings in their quest to find damp. They discovered an area under the fixed bed that Simon insisted was really bad damp (£1700 worth of workshop repairs). I argued that this was not damp and was in fact caused by my washing of the van and the water came through the seal on the under bed locker. Simon insisted that a large area of the floor required replacement and as such he was devaluing my trade in by £1000 . I reluctantly agreed to proceed with the deal and regret this decision.
Dear Mr and Mrs Almond, To re-assure you, since receiving your feedback we have re-assessed your part exchange (now 2 weeks after your collection date), the caravan still has very high readings - more than we would expect in almost the entire fixed bed area. Simons original appraisal was therefore correct and it was not simply washing the caravan that had caused these high readings. In disappointing situations like this we always offer you the option of a full deposit refund and put no pressure on you either way. I am sorry that your overall experience with us was not up to your expectations. Thank you for your valued feedback.
Paul Almond on 20th April 2017 - Oakham
It was a pleasure to Buy a caravan from Lady Bailey, nothing was to much trouble a few minor jobs we asked to be done was completed in a timely manner. Les is a good salesman and no pressure was put on us to buy, the people in the shop sorted out all the extras we needed, and Alan delivered it to Devon for us all,included in the price, what is not to like about Lady Baileys we could not fault it shall certainly look back again if we need a upgrade
Margaret Membury on 19th April 2017 - Dorchester
A big thank you to ALL the staff, especially SIMON (SALES), NIGEL(FANTASTIC HANDOVER) also JES and ALAN (WORKSHOP) and THE SHOP STAFF. And - not forgetting CHRIS! Our Part Exchange - Motor Caravan to Caravan - was handled like clockwork, in a friendly and helpful way. We spent two nights at the Wareham Forest Touring Park compliments of LBC . Every feature of our new BAILEY MADRID worked perfectly. VERY PLEASED. HIGHLY RECOMMENDED in all respects!
Jeffery Brown on 11th April 2017 - Broadstone
Accessory department very helpful also Nigel was very thorough with the hand over
Mrs Maynard-Smith on 10th April 2017 - East Sussex
The two nights stay at a site near by is ideal if there is any problem with your van. We had a couple of niggles they came out and sorted them out in no time
Kevin Stead on 2nd April 2017 - Barnsley
Lady Bailey have today delivered our caravan onto site near weymouth, which we bought from them in February. The whole process was brilliant because of their excellent customer service. Alan then explained all the workings throughout the van. Thank you all at Lady Bailey for an amazing service, nothing was too much trouble. P.s. we now call our new van Lady Bailey
Mary & Alan Mills on 31st March 2017 - Bristol
Lady bailey caravans made every step of the way very easy and non stressful. From the minute I made contact all of the staff were very helpful and responded very quickly to any questions we had. Simon was very professional. The caravan was ready to be collected and Alan did a superb job explaining everything we needed to know at the hand over. I would fully recommend the team to anyone. A huge thank you from us.
Martin Jenkinson on 30th March 2017 - Leicestershire
Ordered a New Caravan which came within a week. Delivered to the site for free. Cannot fault either Simon on the sale, or Nigel on the handover. Would recommend Lady Bailey Caravans to anyone.
Michael Craddock on 30th March 2017 - Godalming
Very pleased so far the Bailey team were very helpful and are first outing was extremely pleasurable. Thank you Bailey.
Samantha Dennett on 29th March 2017 - Sturminster Newton
Very thorougher. Excellent attention to detail. Very polite, kind and patient. No pressure sales. Made us feel valued. Extremely professional. This is our forth caravan purchase and the best service we have ever received. We will Definitely recommend Lady Bailey Caravans to everyone we meet.
Nigel Harrison on 29th March 2017 - Salisbury
Just had our caravan delivered to site, great service and good competitive prices when purchasing the caravan, Les was very good and looked after us well, as he has done previously, Alan delivered the van to site, explained how everything worked, was in no rush to get away
Derek Hartigan on 20th March 2017 - Alton
Very good service and change over really smooth I would like to thank les for the first point of contact and Simon for the latter over all very pleased indeed. Thanks again .Alex Douglas
Alexander Douglas on 6th March 2017 - Glasgow
Bought our swift challenger 570 from lady bailey first class service from all the team and great hand over when we picked her up. Thank you to Less for arranging the smooth hand over as he was off on his holidays
Malcolm Harris on 6th March 2017 - Somerton
No fuss, friendly and efficient service - made the whole thing a comfortable and happy experience.
Philip Tatum on 1st March 2017 - Wareham
All the staff are helpful, supportive and friendly, nothing is too much trouble. The staff also give good knowledgeable advice as to the best Caravan or Motor home to buy.
Catherine Thrift on 22nd February 2017 - Uxbridge
New to caravaning Lez was very help. Great service and loads of helpful advice. Nigel was great on shows my how everything worked when I collected.
Nigel Barker on 21st February 2017 - Westbury
Efficient and very helpful service (and staff) combined with the best price made for a very pleasant purchase. Thank you
Dave Crowder on 14th February 2017 - Sturminster Newton
They gave us a very good deal when exchanging our caravan. All the staff were very helpful and good to deal with. We are very pleased with our new Bailey Vigo and look forward to many happy holidays in it.
Roger Price on 13th February 2017 - Horsington
I live in Derby and the local Bailey dealer was not to co-operative regarding the purchase of a new Bailey Unicorn so I thought I would speak to Lady Bailey on the recommendation of a friend in Liverpool who had purchased a caravan from them a couple of years ago. What a difference in attitude, a pleasure to buy a caravan from Lady Bailey.
John Miller on 13th February 2017 - Derby
We bought our unicorn collected it on friday with complanentry 2 day at wereham forest we are so pleased with it we would like that all of the staff at lady baily for their help we couldnt be more happy with caravan and the whole process Best regards Darren &Emma Bland
Darren Bland on 3rd February 2017 - Colyton
Thank you also to the technicians who swapped my movers on the "Cordoba" The wiring was so very tidy and well done. Sorry about the grease boys!
Also thanks to Dawn who is always so helpful.
A great company who looks after people so well!
Melville & Sheila Rowe on 2nd February 2017 - Nr. Tintagel. North Cornwall
Great deal and superb detailed and friendly handover experience.
Mr Gilham on 2nd February 2017 - Broadstone
What a wonderful company to deal with friendly and efficient a real pleasure
Sue Whitehead on 1st February 2017 - Christchurch
The whole sale was handled by "Les" so well including his jokes!! Very pleased with the Cordoba and the kind service from Lady Bailey. All the staff were so helpfull and Nigel made the handover so easy.
A very professional company deserving success.
Melville & Sheila Rowe on 30th January 2017 - Tintagel Cornwall
Picked up my van yesterday after a repair to the floor.I am very pleased with the work on the floor , good excellent job done at a sensible price. Still have a slight problem with the power mover but they are willing to come and pick the van up if needed.What more could we ask. Only complaint we have is when we bought our van we did'nt. get two nights at Wareham Forest, means we will have to buy another van! Please give our thanks to Gerry and the service team .
Dudley Walker on 26th January 2017 - Wimborne
In general, they smiled.
W Love on 26th January 2017 - Blandford
A big thank you to Lady Bailey for their excellent service, this is our second 'van from them and the staff couldn't be more helpful. Les was great when helping us chose our new van (although the jokes haven't improved)! Thanks also to Nigel for his stress free handover on our own site.
Michael Cope on 26th January 2017 - Ashby-De-La-Zouch
Both my husband and I were very pleased with the service we received at Lady Bailey Caravans at Winterborne Whitechurch. Les, in sales, was extremely helpful with our part exchange and told us the estimated time our new Unicorn Caditz would be delivered. Our new caravan was in fact ready before the estimated date and the handover was extremely helpful with everything being explained in full detail. We cannot recommend the staff at Lady Baileys enough and we are very pleased with our new Unicorn Caditz.
Chris Legg on 18th January 2017 - Poole
Extremely pleased with the help provided by all the staff at Lady Baileys in part exchanging our van for a Unicorn Caditz. Everything was explained on the hand over and we are very pleased with our new van. A special Thank You to Les the Sales Rep.
Geoffrey Legg on 14th January 2017 - Winterborne Whitchurch
Very satisfied with the caravan we've purchased and the items we asked to be addressed we're done with no quibbling at all .Thankyou.
Steve Thorne on 14th January 2017 - Verwood
They made the transaction easy and pleasureable. Great staff and quality caravan, very pleased.
Darryl Watt on 18th December 2016 - Hayling Island
Picked up our new caravan on 12/12/16, travelled 260 miles for a very good deal. The hand over was quick, easy and informative. Lady Bailey thoughtfully put us up for two nights at the lovely Wareham Forest site, where we were able to enjoy our new van and check that all was well with it. We would like to take this oportunity to extend our thanks to all at Lady Bailey.
Mark Spurrell on 16th December 2016 - Lincolnshire
The comunucation initially was very good with details of the deal being made plain and simple. We travelled from Nottingham and had a Campervan as Part Exchange, with this in mind arrangements were made to drive the camper down on the Monday prior to collection of our New Bailey Rimini on th Wednesday, this should have given ample time to get the paperwork prepared. Instead on Wednesday we were kept waiting as there was a paperwork issue having had a very long day driving down from Nottingham the fact that it took nearly 3 hours to complete what effectively could have been prepared prior to our arrival was really unacceptable. It then left us with a rushed handover walk through a set of keys and an A4 sheet of paper showing directions to our overnight stay, bear in mind that it was dark by this time with a New caravan on tow along unlit roads we did not know! And to top it all we left a CD in the head unit of our Campervan which we were promised would be sent on to us but instead received a CD by some group called Dometic about a fridge? "What made us happy about Lady Bailey Caravan?" Our Caravan but in hindsight we wished we had bought locally.
Thank you for your feedback, you are correct - it should have been a smoother handover. Unfortunately, the online Black Horse system which would normally just require a signature on the e-pad went offline with no notice. We requested document copies to be emailed to us immediately but the time it took to obtain these was an issue. I can only apologise, we are now looking into how we can speed up this process should it ever happen again. Thank you again for your valuable feedback.
Rob Sanchez on 14th December 2016 - Nottingham
Took all of the stress out of getting our first caravan for new seasonal site. Simon was enthusiastic but not pushy, left us to look around suitable models, offered to deliver and site our van. David advised and sorted out an al-ko secure lock, which Alan fitted on site when he set delivered and set up our van. Alan showed us how all the features worked before leaving us happy with new purchase. The complete solution. Highly recommend . Thank you all.
Nick & Sue on 11th December 2016 - Hampshire
All of the staff at lady baileys are very helpful and knowledgeable without being pushy, Les and his duck are the best. We are extremely happy with our caravan and would recommend lady baileys to anyone wanting a caravan.
Steve Toop on 8th December 2016 - Blandford
It was a great experience compared to other dealers we have used. We were made very welcome and must congratulate all of the staff. The two night stay to get used to the new caravan was a great idea
Malcolm Biggerstaff on 7th December 2016 - Rickmansworth
This is the third caravan we bought from you and as before the sevice from all staff members has been exemplary.
Derek Wright on 30th November 2016 - Ferndown
Honest answers to my questions and were very helpful.
Mr Forster on 24th November 2016 - Bristol
The usual great deal and support from the whole LB team, especially Les Cutler. Requests from us were met in full. Excellent hand-over from Nigel, completed our purchase satisfaction.
Philip Harknett on 23rd November 2016 - Wimborne
every part of purchase and handover was life clockwork
David Mitchell on 22nd November 2016 - Padstow
We bought a new caravan from Lady Bailey in October 2016 . Very easy going and helpful staff . Special thanks to Les who must be one of the funniest and best salesmen around .
Mike Lerpiniere on 21st November 2016 - Weymouth Dorset
Great service very friendly
Michael Warren on 16th November 2016 - Blandford
The way the transaction was conducted was good. However the valeting of the caravan fell short of expectations. The draining board and oversink chopping board were missing. Also a carpet from round the toilet which was heavily stained with urine was left with the van.
Mr Fox, thank you for the feedback. I understand Simon has spoken with you an put a resolution in place. From your feedback we will look to improve our final check off procedure. Thank you again for your feedback.
Frederick Fox on 6th November 2016 - Blandford
The new van made us happy, it was what we were looking for.
Bob Jenkins on 4th November 2016 - Bournemouth
Excellent deal, knowledgeable team and an enjoyable experience.
Peter Louden on 1st November 2016 - Burton-on-Trent
Very helpful, friendly, polite staff Cannot fault the service we received Feel confident that if we needed advice you would be only too happy to provide it. Many thanks to you all Ron and Dena Parsons
Dena Parsons on 1st November 2016 - Bath
We received very satisfactory service
Janet Goddard on 1st November 2016 - Wareham
Thanks for a brilliant body side repair to our Unicorn Cadiz following a mishap earlier in the year. Excellent customer service from all at Lady Bailey.
Peter Bright on 28th October 2016 - Lincolnshire
Extremely helpful knowledgable staff, friendly
Leonard Cumner on 26th October 2016 - Barnstaple
they were very helpful and friendly and the service we got from them was second to none.great company to deal with and will certainly be going back in the future.many thanks
Colin Travers on 23rd October 2016 - Swanage
I'd like to say a big big thank you to Simon for the smooth transaction of buying our caravan, very helpful and excellent product knowledge, plus my family would to say to what a outstanding job Nigel does when carrying out the Hanover going through every single thing on the caravan, you have restored our faith in the caravan world, as we have had appalling service at other caravan dealerships in the past.Thanks again Ladybailey team, best wishes the Wagg family.
Russell wagg on 13th October 2016 - Poole
A thorough demonstration of all aspects of the caravan. Polite, relaxed and non - pushy nature of the team made us feel welcome and excited about our new caravan.
Kev Taylor on 10th October 2016 - Blandford
Paul Joyce on 10th October 2016 - Poole
I part exchanged against a new bailey unicorn after traveling 150miles, from the moment I arrvived I was treated really well. The whole experience was a pleasure and the time spent showing us our new was excellent. Two nights stay included at Wareham forest is a great way of settling in and checking your new van. Totally recommend using Lady Bailey. Can't comment on after sales but hopefully if I need it they will be just as good.
Paul Sidaway on 5th October 2016 - West Midlands
Reasonable pricing, knowledgeable staff and good after sales service
Graham Smith on 4th October 2016 - Dorchester
Caravan bathroom handle fitted upside down. Front blinds very sticky and not well made. Bed slats continually coming out of the slots at the edges. Heater complicated and doesn't always work.
Mr/Mrs Chance, thank your for your feedback. I understand from our after sales team that your user issues have been resolved after talking to a caravan engineer, and that the heating system is fully operational. I am sure before long it will all seem like second nature. Thank you again for your feedback.
Mr/Mrs Chance on 3rd October 2016 - Devon
I bought a second hand Swift Challenger last month. The caravan did have a lot of issues regarding cleaning and maintenance. Between myself and LBC they have been sorted out and compensated for. I feel that after reading other reviews, I have been a bit unlucky with my purchase. On notification of the problems LBC did go out of their way to rectify the issues and assuming that I don't have any more problems, then I would not have any problems of dealing with LBC again.
Bruce Songhurst on 1st October 2016 - Ferndown
Service was FANTASTIC would for sure go back and buy again
Reginald Austin on 28th September 2016 - Yateley
Helpful, mostly happy staff, new caravan......what more could we want X
Brian Wright on 24th September 2016 - Norfolk
Good, knowledgeable team of people.
Eric Williams on 23rd September 2016 - Falmouth
Gave us plenty of time to look around with no pressure to buy, but were there to assist when asked. Were able to give knowledgeable answers to all questions. On collection day I was given a unhurried handover and was showed how everything worked. The two night stay at Wareham Forest gave us plenty of time to get to know our new caravan. I wanted to purchase an Awning for the van but wasn't sure what size etc to buy, was given options on the best Awning to suit the van and was happy with the advice given.
John Frost on 23rd September 2016 - Dorchester
Fantastic deal and service by Les and the team, couple of small minor problems with the van were sorted quickly on Saturday morning while at the local campsite included in the deal. Thanks again.
Michael Float on 18th September 2016 - Milton Keynes
Supreme Service... simply the best we have ever experienced. Chris, Simon, Alan & Les thank you so much for all the time you spent with us, going through every detail of our new van. We could not have asked for anything more. We are so so happy with our new van, we have learnt so much from a truly professional honest team, by the way...Les.. you are a very funny man, it made our time with you extra special. We would highly recommend Lady Bailey Caravans. Thank you all again.x
Debbie Kirby on 17th September 2016 - West Sussex
At first contact the attitude of the salesman was lovely and I felt that we could and would do business. Dealing with your staff could not have been better. Condition of the caravan when we came to collect it was first class. Having spoken to your workshop manager I knew that he knew his job.
Ivan Wallman on 15th September 2016 - Cambridge
Very pleased with our van and the service so far. Disappointed to find we had no jack so we cannot change a wheel.
Mr Scott, thanks for the feedback, glad to hear that you were pleased with the sales and handover you received. A side axle jack is only standard specification in the top of the range Unicorn models. Should you wish to order one they are available through us or from Bailey Parts direct. Thanks again for the feedback.
Simon Scott on 10th September 2016 - Bridport
We brought a Pegasus Millan to use on a seasonal site in Dorset. Les the sales man was excellent, he was very helpful but not pushy, it was delivered on time and the had over was perfect. We had a couple of issue which were sorted out straight away on site, Marios was the engineer who came out to us and he was excellent, he completed the couple of jobs and then asked was there anything else he could help with, what a gentleman. Overall the service was excellent have recommend to serval people on the site I am on. thank you again John
John Hicks on 4th September 2016 - Hemel Hempstead
Explained everthything very clearly and was vey patient with a pair of old first time caravan ears.
Edward Meaden on 31st August 2016 - Reading
By not been pushy letting have a look round in my own time and letting me compare two caravans and letting me make my own mind up with no hard sell . Thank you for that .
Philip Okey on 24th August 2016 - Poole
Lady Bailey Caravans were profesional and helpful from the start. We were aloud to look round the Caravans with no pushy staff following us. When we had made a decision Les our salesman was very friendly and helped us through the purchase and made sure we were fully informed about the process. When we picked up our New C'van it was fully serviced and emaculatly cleaned, and again the staff were very helpful and went over everything in the C'van so we knew how everything worked. Woud highly recomend Lady Bailey Caravans to anyone. Thank you so much. Mr & Mrs Britton.
Tina Britton on 22nd August 2016 - New Milton
Ralph Waterfield on 12th August 2016 - Leicester
Excellent hand over by Nigel who was extremely thorough. There is a problem with four of the windows in the caravan but they have ordered replacements and will fit them. Excellent choice of caravans on display and no pressurised selling. Very knowledgable salesman in Simon. Your toilet facilities are spotless thank you
David Brandon on 11th August 2016 - Poole
staff friendly and very helpfull
Kenneth Hatch on 9th August 2016 - Salisbury
Great hand over everything explained in detail very happy with the caravan would definitely buy from lady Bailey again. On my wish list is a grade 3caravan so I can use it in winter but that's in the future. My number plate fell off after leaving Wareham forest camp site but I would give them10out 10
Roy Norris on 6th August 2016 - Manchester
Great service, friendly helpful staff, feel I could phone anytime and ask for advice. I also love my new caravan! Les and the rest of the team were really great to deal with. I would certainly recommend Lady Bailey. Great accessory shop too.
Susan Hendrie on 4th August 2016 - Poole
Les Cutler is an absolute first class salesman. We were made very welcome at Lady Bailey Caravans, exchanging the Vigo for a Cadiz as prearranged by telephone. The only gripe is the lack of a hitch cover, which I was told is an extra cost to themselves. Pity! as I wanted to show off I suppose, I had bought a Cadiz from a Dorset based Caravan Company.
Fiona Perry on 3rd August 2016 - Warwickshire
Very helpful and extremely knowledgable.After sales service excellemt
John Lewis on 28th July 2016 - Dorset
Very impressed with the way we were treated and we could not fault the handover at all . We are really enjoying our new caravan and are looking forward to many trouble free holidays. At the moment the only thing to go wrong was a number plate that fell off.
Graham Kirkin on 22nd July 2016 - Ashford
We were very happy with the handover of the caravan and the time spent going through the systems etc, We were expecting a hard sell of extras like extended warranty, special coatings for fabrics, maintenance deals etc but none of this happened which we appreciated and were pleased. Only two small niggles with the 430/4, when the caravan got really hot in the sun we were unable to open the door as expansion of the door/panels had caused the latchbolt to foul the strikeplate the only way to get in would have been to lever the door or crawl through the side entry under the bed. We cooled the door down with water then managed to open the door, I then had to file a few mm off the strikeplate and it seems ok now. The other minor issue is I cannot locate the error list referred to on page 80 of the manual when an error indicator showed up, info on this would be handy.
Hi Geoff, Thank you for the feedback, I have looked at the manuals for your caravan - it looks as though there was a list in an older owners manual that Bailey have removed (but must have left a reference too). I have emailed a copy of the pages from that old manual for your records should it be of any use. If you have any further problems with the door, just let our warranty department know and we will be happy to help.
Geoff Farthing on 21st July 2016 - Uckfield
The whole experience from buying to collecting went very smoothly. The handover by Nigel was excellent.
Michael Ryan on 19th July 2016 - Dorchester
Everyone very friendly and helpful. All of our requirements were met without any problems.
Steven Smith on 19th July 2016 - Tiverton
Good service, Nigel covered all we needed to know on caravan handover. Good job all round
Paul Vass on 18th July 2016 - Lymington
Very friendly and Excellence service
Andrew O'Shea on 14th July 2016 - Ferndown
extremely satisfied with a quick change over and service , have not used the caravan yet but everything is working perfectly should be on our way next week
Mr Smith and Mrs Lydon on 13th July 2016 - Cumbria
Really thorough handover with Nigel - above and beyond what we had expected. Lots of useful tips. Everything had been carefully tested and checked over before handover.
We had a great weekend in Wareham. Such a useful opportunity to check everything out especially as we are newbies to caravanning.
Thanks to everyone at Lady Bailey.
Mr and Mrs Newell on 12th July 2016 - Dorset
Picked up our new Unicorn Valencia on the 4th July. Very pleased with the hand over. Everything explained clearly. Fantastic caravan.
Super service from Les and the team again.
Second new caravan purchase from Lady Bailey. We have had Excellent service from the sales team and the service department over the last six years.
Well done Lady Bailey.
John Allen on 12th July 2016 - Dorset
We were let down badly by the Bailey Factory in Bristol and were told after having waited 4 months and being given two different delivery dates that they could not make the model of Pursuit we wanted because of a problem with parts. Simon at Lady Bailey was brilliant, he managed to find the van we wanted at another dealership, purchased it and had it brought to their site at Blandford. On the day we arrived to take our new van home Les and Nigel were very kind and extremely thoughtful. (True professionals). Although we live over 200 mile from Blandford we will still take our van to them every year for servicing. Thank you for everything. Pauline & Adrian Leeds, Suffolk
Pauline & Adrian Leeds on 12th July 2016 - Suffolk
Had a mishap with caravan hitch today and called in for new safety tow cables. Gerry called by our home later in the day to check the hitch for us and make sure we were OK. Many thanks and much appreciated.
Doreen and Alan Fleet on 7th July 2016 - Blandford St Mary
We were pleased with the caravan apart from light bulbs missing in main overhead lights. Where do we get these from! We thought the check that was made by you would have noticed problem.
Hi Mrs Brown, these lights should have had two bulbs not just one in each - we have posted some out today for you. Thank you for the 4 star review
Mary Brown on 6th July 2016 - Canterbury
This is our second caravan purchased from Lady Bailey, which confirms how much we appreciate the company and the team. The whole experience is made as easy as possible from order to collection. We have also purchased the 3 year servicing package (as we did with our previous caravan) which is great value. Even though we live in London, it is worth our while booking in with Lady Bailey for the annual service pre or post one of our holidays. Jerry and his team are always extremely helpful and professional.
We would not hesitate to recommend Lady Bailey for sales or servicing. Great team.
Stephen Powell on 4th July 2016 - London
Nigel looked after us really well. Dawn was having a bad day I think! Really pleased with the new van.
John Symmons on 4th July 2016 - Powys
The staff were very friendly and very helpful. The gentleman (M) who showed us how to use our new caravan was super and nothing seemed to much to ask. We were all in all very pleased with the service and care we received. Thank you.
Richard Hughes on 4th July 2016 - Wellington
Happy with your service and sales team. So far very happy with my purchase, Thanks
Paul Jordan on 1st July 2016 - Dorchester
The Salesman and the hand over were very good, Even though I did expect a battery & gas bottle, but the caravan was completely bare!! ... Totally unexpected.... When I bought the caravan I was told I could pick up in 3 and a half weeks and this was due to a service and valet on the caravan. When we picked it up we went straight to Weymouth to try it out. The van hadn't been cleaned at all, my wife found nail clipping on the seats and hair around the toilet....The cupboards also not cleaned inside.
Dear Mr Wileman, Please accept my apologies for the caravan not being valeted to our normally high standards, although a very rare occurrence it is still not acceptable, my valet team were mortified. We appreciate all feedback and thank you for still rating us 'good' with 3 stars even with the cleaning issue.
Carl Wileman on 30th June 2016 - Andover
There's a lot of knowledge at Lady Bailey from the van sales to the shop, which helped us make a decision on the type of caravan we wanted. When the caravan was delivered (to the site where we were staying for the weekend) the guy showed us around and made sure we were happy and knew everything and how everything works before leaving, very helpful. We did find a slight fault with a blind, when we starting using, so we went to the aftersales office and they ordered a new one for us without an hassle. If your buying a caravan, i recommend them....
Simon Taylor on 29th June 2016 - Reading
Just collected our Bailey Pursuit and loving it, we'd like to thank ALL the team for their help and guidance, even when we had "teething" problems on site they sent out Eric who put everything right for us, we would recommend Lady Bailey fantastic team of workers, thank you all
Mr cooper on 28th June 2016 - Wiltshire
Picked up our new bailey Ancona this week from ladybailey. Alan showed us the ins and outs and was very informative in an easy to understand way which was a great help as we are fairly new to the world of caravanning.. Thankyou.
Martin Sadler on 25th June 2016 - Weymouth
The overall service that we revived has been very good. We have had a few teething problems with our new van but the after sale has been very good, Dawn and Jez have sorted any issue straight away And always returned my call. Overall I have been impressed and would recommend Lady Bailey to a friend.
Nigel Cheeseman on 23rd June 2016 - Sherborne
Picked up our new to us van last Saturday. Very easy and straight forward purchase. The handover was very thorough and this being our only second caravan we were very pleased with the talk through. You learn something every day! Very happy with the 2 free nights at wareham to make sure all is OK. They allowed us to book at a later date due to work commitments for the next few weeks. Will definitely use ladybailey again. Very professional but friendly.
Mr and Mrs Barnett on 22nd June 2016 - Yeovil somerset
Needed a new gas locker door for my Bailey Orion, spoke to Corien who was extremely helpful and polite and posted it to me. Arrived well packed and I felt I should commend the excellent service. When we are ready to change our van, we will contact you first, despite living far away. Really excellent service.
David Samuel on 20th June 2016 - North Norfolk
Lady Bailey were very professional and a pleasure to deal with. They went out of their way to turn round the delivery of our new van on one day changing the motor mover over within hours of our arrival. Thanks for the help on the day and I would recommend you to anyone
Gary Pliva on 16th June 2016 - Staffordshire
The first caravan I have ever purchased over the phone. I was not disappointed. Brilliant two nights in Wareham Forest Caravan Park courtesy of LadyBailey while they switched mover over. Signed up to 3 year service plan as so impressed. Thanks Simon and Nigel especially but also to all the helpful staff.
Janice Grieve on 13th June 2016 - Newmarket
In spite of having 4 caravans to handover after ours at 1200 the handover of our Unicorn was thorough and a pleasant experience. We arrived with our old van to part ex and sadly discovered that it had significant damp problems, which tended to "dampen our spirits" somewhat, however Simon the salesman was very matter of fact about it and we soon renegotiated and came to a satisfactory agreement.
Jack Miller on 7th June 2016 - Langford
Pleased with the service. Handover was very good.
Chris Sawkins on 6th June 2016 - Ringwood
We lost a mirror clip whilst away on holiday. Popped in a few caravan dealers we found on our travels to no avail.
Paid a visit whilst passing lady bailey thank you for searching all you're stock in you're parts department .
And finding the part out we required .
Great customer service thank you.
Andy on 4th June 2016 - Staffordshire
Knowledgeable and cheerful staff, in sales, shop and workshop.
David Wingate on 25th May 2016 - Sturminster Newton
Just taken delivery of my third new caravan from LB. Great Company to deal with. Friendly and helpful staff who do what they say they are going to do.
Rare commodity these days.
Richard Robins on 24th May 2016 - Colchester
Picked up our brand new Bailey Ancona on Saturday and cannot speak highly enough of the lovely man who did the handover. We are new to caravaning and he was extremely patient and happy to pass on his wealth of experience. He went right though the van inside and out advising us of how things worked and giving us some top tips. I am sorry I don't know this lovely mans name but I am sure Lady Bailey know exactly who I'm speaking of and will pass our thanks.
Andy Griffiths on 24th May 2016 - Ludlow
Excellent help and service once again. Third time we have bought a new caravan from LadyBailey over the last ten years, even though we had to travel 300 miles to do it. The staff are all excellent from Les and Nigel dealing with sales through to Rita in the Accessory Shop. The caravan was all prepped properly - full marks to the workshop team - and we had a couple of most enjoyable days at Wareham Forest (superb site, also with a lovely, helpful team) before making an uneventful 300 mile journey back home. Full marks to the whole team. Good value, excellent help, first class handover, and the added benefit of a stay at Wareham Forest. 600 miles return journey may sound excessive when there are more local dealers, but it was absolutely worth it. Richard and Jo parish
Richard Parish on 23rd May 2016 - West Yorkshire
My Wife & I visited Lady Bailey Caravans to checkout the 2016 pegasus models - all the ones we were interested in were on display. Members of staff were all helpful & friendly. On the day of pickup, Les was his usual helpful friendly self in spite of suffering a cold & sore throat. Later the accessory shop made huge efforts to progress a delivery of a towing cover that had been delayed & offered a discount on an alternative that was in stock. The new bailey Modena was prepared to a good standard & hand over was accompanied by a detailed run through. Many thanks Lady Bailey!
M Bennett on 17th May 2016 - Hampshire
Excellant service, all staff we have met and contacted by phone have been very helpful and curtious, whether using sales, service or the shop the sevice has been extremely good.
We would have no hesitation to recomend them or use them in the future.
Mr & Mrs QUINLAN on 16th May 2016 - Ash, Surrey
Hi.we bought a 2013 unicorn saville from lady bailey caravans.on pick up the van was presented to us in immaculate condition. Nigle the guy who did the hand over was amazing explaining everything in detail. We were put on a site for 2 nights to get accustomed to the van. We did have a problem with the van but after a conversation with Chris one of the directors this was sorted in a quick and efficient Manor. The van was collected from the site the problem corrected and van returned to site by Nigle. Who set up the van and explained what had been done. Cannot speak highly enough of the team at lady bailey. Thank you for an amazing van and service. Roy and Jilly
Jill Phillips on 12th May 2016 - Suffolk
A big thanks to Nigel and Les for an easy exchange of caravans!!! We absolutely love our new Cordoba, of which we had a very thorough briefing from Nigel, we left feeling very confident with our new purchase! Les had us in fits of laughter and made everything feel very relaxed, we would highly recommend Lady Bailey, and will hopefully return in a few years. PS. our stay at Wareham Forest was excellent also!!!
Debbie Purell on 12th May 2016 - Cambridgeshire
Picked up our replacement caravan at the agreed time. All was excellently prepared and great, efficient, no-hassle service from Les followed by a very thorough briefing and handover conducted by Nigel. All in all a very pleasant experience followed by the complimentary two days/nights in Wareham Forest Tourist Park. We can thoroughly recommend Lady Bailey Caravans..
Michael Furlong on 9th May 2016 - Corfe Castle
Very helpful approach and very flexible regards arrangements to view, purchase, collect our new Bailey Unicorn Madrid. We did a part-exchange and considered it to be a fair price and a lot easier than selling ourselves. The handover was very thorough and we felt confident in driving away that we had all we needed. Unfortunately, due to family illness, we were unable to take advantage of the 2 free nights at a site nearby, but they have been very understanding in letting us defer this to a future date.
Roger Chung on 4th May 2016 - Basingstoke
At all times we found members of staff helpful and accommodating especially as I needed some specific alterations in order to take the caravan permanently to France The handover was excellent. All aspects were covered thoroughly in a clear manner without us feeling rushed. We really appreciated the 2 nights at Wareham Forest Touring Park to familiarize ourselves with the caravan. We would highly recommend this company.
Peter Jefferies on 4th May 2016 - Sturminster Marshall
We found the sales team very friendly and not pushy, unlike some car dealers! As for Nigel, his handover explanations and patience was magnificent. The caravan was clean, tidy and exactly as ordered. The two nights at Wareham Forest were most enjoyable and revealed no shortcomings or issues with the van. We have now booked our next adventures and are looking forward to many happy times in the caravan. Would I buy from them again.....most definitely! Would I recommend them.....absolutely YES.
John Reed on 29th April 2016 - Broadstone
From the moment we entered the caravan on the Lady Bailey forecourt we loved it. We met Les there and asked about part exchanging our caravan for it. He invited into his office with a nice cup of tea to discuss a deal. Les was very professional, friendly and considerate to us, not putting under any pressure and answering all our questions. We asked for various extras to be included if we went ahead, like transfer of our motor mover onto the new van. could we have a drawer unit added, in no time at all everything was sorted out to our satisfaction. we where at Wareham C.C. site on holiday. A visit to inspect our van there was immediately organised and duly carried out. an exchange date fixed to suit us. lady Bailey booked us in to a local park so that we could stay a while nearby in the van and test things out. on the exchange day all went like clockwork. The Team all worked together to make it happen, and we where given a thorough demonstration of all aspects of the van. a very pleasa
David Adams on 28th April 2016 - Lancs
Handover was very good, very informative and sales transaction handled efficiently
Peter Matthews on 21st April 2016 - Basingstoke
Friendly relaxed atmosphere and honest answers to all questions. Reasonable deal reached over a decent cup of coffee.
Keith Little on 20th April 2016 - Benfleet
Sales person Simon was very helpful and the whole process of are old van and changing to the new van went very smoothly ,I think it was Allen who showed us around our new Barcelona and he could not have been more helpful very pleasant and obliging ,overall excellent and would not hesitate to recommend lady Bailey to others ( would have been nice to have been given hitch cover would have thought it would have been good for advertising lady Bailey with the name on it like other dealers ie Highbridge do
Anthony Best on 19th April 2016 - Somerset
New Bailey Cadiz collected yesterday.
Appreciated that caravan was prepared very quickly to coincide with our plans.
Comprehensive handover from Nigel, that was both informative and helpful.
C Davis on 17th April 2016 - Hampshire
Previous caravan picked up from storage - new caravan handover at lady Baileys informative and well explained - thanks Nigel.
Two nights free at Wareham Forest Caravan Park ,excellent site.
All went well - no problems.
Brian Jenkins on 14th April 2016 - Portland
Excellent service, very friendly and helpful. Including the engineer from the workshop who showed me the correct way to engage the motor mover!
Ian Fisher on 13th April 2016 - Okehampton
We travelled quite a distance to purchase our very first motorhome but it was worth it. The service was friendly and efficient and the MH is really in good shape. We have had 2 trips away and everything works we would recommend a visit the team were all very professional and knowledgeable
Alan Howard on 6th April 2016 - Gosport
There was a couple of hic-ups on the hand over but on the whole it went well we have got a warranty problem but all seems to be going ok everyone was friendly and helpful .The camp site was very good I would recommend lady Bailey to any one
Dale Stokes on 1st April 2016 - Norfolk
Tony Griffin on 24th March 2016 - Weymouth
Very straight forward purchase and we are satisfied with service and particularly the handover/demo from Nigel - top marks!
Ian Beal on 17th March 2016 - Hampshire
Brilliant service from beginning to end !
Dave Harris on 2nd March 2016 - Dorset
From the very start to the finish we have had the most excellent service from Simon, Dave, Rita. and the hand over from Nigel was also most excellent.
Paul & Janet Gallienne on 22nd February 2016 - Guernsey
My wife and I found the staff very helpful and friendly. Would certainly recommend people to go for advice and help. Enjoyed our first stay in our new caravan at Wareham forest knowing they were at hand if we needed them for any help. Loved the jokes Les!! Sue and Bryan Smith.
Sue and Bryan Smith on 18th February 2016 - Andover
Great service and friendly people
Chris Bill on 17th February 2016 - Weymouth
A great deal on the caravan and personnel were great. Communication could have been better between ordering and delivery.
Paul Watts on 17th February 2016 - Frome
Bought a Bailey Unicorn Barcelona in 2014 after rxcellent sales service. Had warranty issues which again were rectified quickly and efficiently. The after sales service that Lady Bailey offer is impeccable and we would never buy a caravan from any other dealer. It seemed a long way to travel from Kent but it was the best decision we made.
Sandra and Peter Ross on 11th February 2016 - Meopham, Kent
Great Company who looked after us and made buying our 1st Caravan a pleasure, thanks
Richard Pearson on 4th February 2016 - Cambridgeshire
Very friendly and helpful. Nothing too much trouble. We travelled 520 mikes round trip to buy from Ladybailey and it was worth it
Colin Williams on 4th February 2016 - Wirral
Very professional and friendly.
Caroline Hawkes on 3rd February 2016 - Devizes
Just swapped our 2011 Barcelona for a new Cartagena. Excellent service and a seamless handover.
Pat Blakeney on 3rd February 2016 - Newbury
Our experience in part ex changing our caravan was excellent, the all round service from start to finish; staff friendly and very helpful and would recommend Lady Bailey to friends and family. Thank you everyone ,we are very happy with our future caravan plans and the Turin Derek and Jenny Lampard
Derek and Jenny Lampard on 30th January 2016 - Southampton
This the third caravan I have bought from you, as usual the service was first class. Would have no hesitation in recommending Lady Bailey to my friends and colleagues.
Michael Jenner on 22nd January 2016 - West Sussex
The salesmen were very professional and very helpful in the purchase of or caravan and the awning also very friendly.
John Clifton on 18th January 2016 - Weymouth
We live in Surrey went down twice could not have been more help full they sent a salesman round to value our van for part exchange he took an hour testing everything and then offered us more than we expected really good we collected van ten weeks later due to us not.being ready a 2hour handover we needed it although we have been caravaning over 50years we still learnt a lot from their expert all in all well done led a really good team yours Steve/sylv d
Steve Dodson on 9th January 2016 - Surrey
Everything went smoothly from purchase through to delivery. Hand over very proffesionaly handled. Thanks very much
Martin White on 7th January 2016 - Dorchester
Very helpful, the handover of our new Baily Madrid was perfect . We have a few issues now we have it at home but are awaiting to get them sorted after Christmas . Our experience so far with Lady Baily is very good.
Wendy Wood on 21st December 2015 - Bournemouth
Hi Just spoken to Nigel this morning and received some invaluable help which I was unable to obtain any where else.
This being without a sale being involved.
This is of great credit to Nigel and Lady Bailey as I have being trying to solve this problem for a few months just goes to show when you speak to the right people........
Graham Cunningham on 17th December 2015 - Leeds
Excellent Service, Very very helpful staff, very happy and satisfied with our purchase, will and already have highly recommended 'Lady Bailey Caravans' . Will definately use them again
Simon Cooper on 25th November 2015 - Bournemouth
We were looking for our first touring caravan. Lady Bailey had a huge range of used caravans which quickly allowed us to find the size and layout we wanted. The service was friendly and informative. The handover was useful as everything was carefully explained and all of the features of the caravan pointed out and demonstrated. I would thoroughly recommend Lady Bailey to anyone if they want a friendly, helpful and welcoming experience.
Richard Dowell on 9th November 2015 - Dorchester
No hard sell! Just friendly and knowledgeable staff. Always a pleasure to do business with. Would highly recommend.
David Mundy on 5th November 2015 - Wiltshire
From start to finish the best caravan dealer we have ever met. Simon listened, suggested, guided but never pushed - and made sure we bought the caravan which suited our needs. We have been fortunate to own several new caravans over many years, but the handover by Nigel was more thorough and careful than all of the others put together! At all times you are made to feel valued and important - cannot recommend more highly.
Alison and Bryan on 30th October 2015 - Dorset
Been looking at Lady Bailey Caravans online for months and eventually one came up that suited our needs and budget. We got a valuation over the phone initially and took up the offer to trade in our van for a second hand newer model. We took our van along and looked around our future purchase - all went well and picked up our new caravan the week after. There was no pushy sales and all the decisions were left to us. We were very happy with the sales team and the lady in the shop area too. We had a very useful handover of our new purchase and offered a two night stay over at a nearby campsite which we enjoyed very much. This gave us the chance to check everything was working to our satisfaction and we were not disappointed. We would highly recommend Lady Bailey Caravans.
Mr Hollis on 26th October 2015 - Cornwall
The team at LBC are absolutely top notch. Les, Simon, Jerry and Dave are scrupulous in their attention to detail when it came to pre and after sales service. Nothing - even from a very difficult and demanding customer like me - was too much trouble (If it was they never showed it and they delivered). Corien, the no nonsense, Dutch workshop coordinator was so well organised. Very impressive. They even followed up a month after I drove the motorhome away to see all was OK. I recommend the say at Wareham to test your new van or motorhome too. It was invaluable. I had a small issue with the water system and they drive out to the site to sort it. Highly recommended. Oh and if you can get the boss, Chris to say anything - that's a bonus. He is a man of mystery but also clearly knows how to run a very effective team. If you want to great deal and excellent service it is well worth the journey to Lady Bailey Caravans.
Simon Howson-Green on 21st October 2015 - London
Thank you, the work looks great, the wife said so so it must be true :-)
Thanks once again for the great service.
Paul Dawson on 16th October 2015 - UK
Hi all , just a quick message to thank Dawn , Corien and all at ladybailey for going out your way to find me a new back rest for my caravan you are all life savers I was really panicking as 3 people said I would not get one . thanks again . Rheece
Rheece Thornhill on 15th October 2015 - UK
Just purchased our second caravan from Lady Bailey. Excellent customer service from Simon and other team members at Lady Bailey. We'll be back!!
Peter & Gwyn Bright on 14th October 2015 - Lincolnshire
We are delighted with our 2011 Sprite Sportstyle.The caravan looks brand new,inside and out. Lady Bailey gave us a fair trade in on our 2008 Avondale Dart. The hand over was superb,thank you Simon. We would recommend Lady Bailey and would definitely use them again.
Mr Ford on 7th October 2015 - Ashford
Generally good service
John Davies on 6th October 2015 - Carmarthenshire
All staff very helpful , particular the person who delivered our caravan, who was very knowledgeable. I would recommend you to other people.
Pat Owers on 5th October 2015 - Frome
Thank you for making the whole process very easy and pleasant. The two days free on the Wareham site were a much appreciated part of the deal.. Would definitely use Lady Bailey again, especially if the jokes were updated.
Patrick Warren on 5th October 2015 - East Yorkshire
Very pleased with overall service, reasonable price for caravan trade in, I think when buying a new caravan it should really come with a new battery as part of the deal, mine didn't which is a shame. Overall good service.
Mark Udell on 5th October 2015 - Stevenage
Initially made an enquiry on line. Was contacted the next day by helpful staff. I was very happy with the price I was offered for my van in part exchange for a brand new van. Everything went through very smoothly and now I am the proud owner of a smart new caravan
Dave Grundy on 5th October 2015 - Somerset
Generally very pleased with the purchase and handover of our new Bailey 400-2, the latter especially was clear and comprehensive. Only downside was having to wait 2 months for caravan rather than the 2 weeks promised at purchase time. We enjoyed our days at the Wareham Forest site even though there was a lot to learn. Thanks to you all for getting us started with caravans we have definitely got the bug and are planning touring France next year.
Mr Stephen Reed on 28th September 2015 - Hants
Got a great trade-in price on our motorhome. Simon was on the ball from my first conversation with him, professional with a friendly welcoming manner as were all the staff we met down there including the staff in the shop. Changeover day was excellent, with all the functions thoroughly and clearly explained. Two nights stay at Wareham forest was also excellent. We will be back when we decide to change vans next time ---- all the way from the sunny Lake District we were so impressed. A great deal, great service and we love our new caravan. You've got yourselves some loyal returning customers and the first chance of repeat business.
Mike Ducworth on 19th September 2015 - Kendal
Excellent service received again
Charles Cleghorn on 17th September 2015 - Bournemouth
It's the second time we have used Lady Bailey & they have not let us down. We have travelled from Leicester on both occasions to purchase a Unicorn And the handover was Great with Les & all the staff. We will would use them again without hesitation.
Malc Towers on 16th September 2015 - Leicestershire
The staff here could not have been more helpful. Great to deal with and they obviously know the products they sell well.
Peter Allen on 11th September 2015 - Poole
It was an absolute pleasure dealing with lady Bailey caravans - the salesman Simon was very relaxed - left us to it and put no pressure on us at all - made the purchase of our first caravan an enjoyable experience. When picking it up the walk through and guidance was brilliant - I referred to it as 'I need an idiots guide checklist' and got just that - it was all perfect - already enjoyed our first weekend away and a couple more booked in - my only negative was that we were led to believe it was to be valeted throughout however on closer inspection this didnt seem to be the case
Mr Simon Bice on 10th September 2015 - Poole
We found Lady Bailey Caravans wonderfully efficient, offering friendly and knowledgeable service. I made an enquiry through Lady Baileys website for a new Unicorn III Cartagena and to my pleasant surprise the next morning, received a phone call from their sales department. Following a 15 minute call, they not only were able to offer immediate delivery on a caravan that other dealerships were quoting a lead time of three months or more but also a full trade-in quote for our outgoing Adria. I have come away with the definite impression that they are confident enough in their Bailey dealership to fund a pipeline for regular delivery of caravans, whilst other dealers match orders with customers and wait around for them to come in.
We were able to pay a modest refundable holding deposit over the telephone so that we had first refusal on the caravan and visited LBs premises two days later to look over the van. The salesman was experienced and knowledgeable and able to answer all our que
Mr L Phillips on 25th August 2015 - Hampshire
Please thank Dave for managing to get a spare Truma remote control so quickly. Saved the day. Excellent service.
Rod Webb on 24th August 2015 - Wool
After being out of caravanning for 10 year I have just purchased a Bailey Unicorn Cadis from Lady Bailey. Great service and help from all the staff. A very good price given on the new caravan. Handover of the caravan was very good, all items demonstrated and all question answer. I could not have asked for a better experience.
Mr Vincent Burt on 19th August 2015 - Dorchester
Warm and friendly service!
Ray Francklin on 19th August 2015 - Cornwall
We were served by Simon who was a very pleasant non pushy salesman who helped and advised us with any questions or queries that we had. Very straight forward sale and hand over. When we asked for an extra to be added this was done with no quibbles. When we went in for the handover of the van Alan(the delivery man) was very helpful and made the handover very easy to understand. Many thanks for a smooth and pleasant transaction.
Adrian Goss on 17th August 2015 - Devizes
Handover and tuition by Alan was top notch thank you
Kevin Tarrant on 17th August 2015 - Middlesex
we could not have had a better experience in the purchase and handover of a new caravan. it was a pleasure to deal with all the staff that we met.
Mr & Mrs Hoare on 6th August 2015 - Romsey
very helpful staff a very smooth transaction from start to finish
Mr & Mrs McGuire on 6th August 2015 - Andover
Everyone at Lady Bailey is thoroughly professional and helpful at all times. Les Cutler is a gentleman. Dawn, Jerry and Corien in the office are absolutely brilliant at sorting problems. Staff in the workshops second to none. Having bought a new caravan from Lady Bailey we have no doubts about recommending them to others. We travelled down from Cheshire to buy our van and it was worth the journey, we are so delighted with the company we intend to return every year for annual service.
Jayne and Tony P.
Jayne and Tony Peet on 4th August 2015 - Cheshire
Fantastic service, nothing is too much trouble. First rate guarantee on caravan. We wouldnt buy a caravan anywhere else, and have been buying from them for years. Really good prices too.
Mr & Mrs Wakefield on 4th August 2015 - Dorchester
Good value, competitive on price and trade-in. Gave me trade-in price over the phone and on the day there was no quibble, they kept their word. Very efficient and pleasant people to deal with. Les and Michelle looked after us very well.
Mr & Mrs Downs on 4th August 2015 - Cheshire
Visited LBC at the beginning of July whilst on holiday in Weymouth.. Salesman Les Cutler was very helpful, and offered us a generous trade in on our existing Bailey caravan, against a need model that we saw. This, combined with a little further negotiation sealed the deal, and the following day we paid a deposit. Our own van was checked over a few days later, and we arranged a day to exchange in mid July. We are now happy owners of a newer and much upgraded Bailey Caravan. Dealing with LBC was a pleasure. the whole team were professional and courteous at all times. The icing on the cake was a two night stay at nearby Wareham Forest caravan site, where we had a lovely weekend, courtesy of LBC. Thoroughly recommend this company, would definitely buy from them again.
Tim Price on 3rd August 2015 - Gillingham
We travelled down from Cheshire to buy our new caravan and can honestly say we are delighted with the service received from Lady Bailey. Les Culter is a gentleman. Dawn, Jerry and Corien in the office are brilliant at solving issues and helped us immensely. We have no qualms about recommending Lady Bailey to others. We are so delighted with the service we intend to return our van to Lady Bailey for its annual service, long may they reign.
Tony and Jayne Peet on 3rd August 2015 - Cheshire
The handover was really awful. The salesman omitted key information and other staff refused to help with items: the control unit: that he didnt know about. There was also a fault with the van. However my letter to the MD was very promptly dealt with and the faulty item was replaced quickly.
Dear Mr & Mrs Sawyer, sorry to hear that the handover was not as you hoped and rightly expected and thank you for bringing this to our attention - using this knowledge can help us improve the process for the future to avoid a similar occurrence.
I am glad to hear that the issue was dealt with promptly by Chris at the time and hope that you are enjoying the new caravan.
Mr & Mrs Sawyer on 3rd August 2015 - West Sussex
A belated thank you for the work done by your workshop on our caravan. Staff were courteous and professional at all times and we are extremely pleased with the end result.
John Griffiths on 1st August 2015 - Broadstone
Our second new caravan from Lady Bailey and everything has gone very smoothly from original call to Simon back in February through to our collection yesterday 21 July. We brought our Unicorn Barcelona S1 over on Monday, the motor mover was removed and we then stayed on a local site for the night. Tuesday we returned and collected our Unicorn S3 Cordoba. Everything was explained to us. We have since found one minor problem which has been fully resolved. Thanks once again Lady Bailey both at the sales end and also in the workshops for the attention given to us.
Anne & Alan Haverly on 22nd July 2015 - East Sussex
We found all the staff at lady bailey very helpful when we collected our new pegasus genoa in June. And we had a great time staying at Wareham forest touring park for the weekend which was very kind. And also a big thank you to les for all is help thanks again john and June.
John and June Brandrick on 6th July 2015 - Liphook
We travelled from Fife to Dorset late last year because Lady Bailey caravans had the particular caravan we were looking for (a discontinued 2006 Coachman 5 berth). The van needed a bit of work when we saw it but Simon pulled out the stops and had it prepared in remarkably quick time. Nearly a year on we are still absolutely delighted with our purchase. 100% satisfied customers.
Lesley Toner on 3rd July 2015 - Fife
Our new Bailey orion caravan is very good , towed for the first time it was easy to handle and the space inside the van for a smaller van is very good. We bought a 430/4 4 berth small van but lots of storage, just what we wanted. Les the salesman was very helpful and overall everyone at lady bailey looked after us.
Paul Packer on 2nd July 2015 - Poole
very helpful staff, caravans were all very clean and tidy and we love our new caravan, would recommend you to anyone
Mr & Mrs Skelley on 2nd July 2015 - Ivybridge
The level of attention to detail and customer service is exemplary.. I recommend Lady Bailey highly
Mr and Mrs Stenlake on 2nd July 2015 - Exmouth
My Wife and I purchased a used caravan, via the Lady Bailey Caravan website, from our home in Switzerland with a view to picking it up some months later on our return to the UK and the commencement of our retirement. This was our first foray into the great unknown of caravaning and we must say it was a pleasure to deal with the knowledgeable staff advising us along the way and for Les' patience in showing us how everything worked upon collection. We are very happy with our purchase and the help, support and advice we received and based upon our experience, wouldn't hesitate to recommend Lady Bailey Caravans. A & M, Southend-on-Sea
Andrew Dowse on 15th June 2015 - Southend-on-Sea
A real pleasure to deal with ,first class service from ordering our caravan to collecting it ,nothing was a problem for any member of staff would not hesitate recommending the team to any one ,a nice cup of coffee as soon as we arrived ,no rush everything was done at very relaxed pace 5 star service .Thank You Very Much
tom &sheila on 12th June 2015 - guildford surrey
We were very well looked after by Simon and after a fair appraisal, we received a good price for our old van, after picking up our new one we had a couple of issues (as you would) these were sorted immediately and we are now happy caravanners, on our way across Europe.
Mr/Mrs Townend on 11th June 2015 - Southampton
Great deal! Caravan well prepared
Mr Winterburn on 10th June 2015 - Dorset
Bought our first family caravan from Lady Bailey a few weeks ago. Whilst we have not yet been away in it, we have slept in it twice on the driveway! The children and the dog love it!! Really great, knowledgeable staff and service. The caravan was well prepared and presented, all the arrangements went without problems, and the handover was excellent. Have already recommended you to friends!
Stephen Slough on 9th June 2015 - Dorchester
Fantastic service, we travelled from South Wales for this van and it was well worth it. Les accurately described our caravan and nothing was too much trouble for him throughout the whole deal. Van is smashing, very pleased, would highly recommend and not hesitate to travel to buy again in the future. Thank you
Lindsey Hagley on 9th June 2015 - Swansea
Very good service esp from Les thank you we love our new bailey pursuit 430/4 picked it up on Friday morning and away by 7.30 pm that night for our first week end away!!! very helpful and they know what their talking about A1 service I would highly recommend lady Baileys
mick and lisa bennett on 7th June 2015 - reading, berkshire
I would just like to say if you want to buy a caravan then deal with Les Cutler he knows his job very well and a very fair man couldn't fault him one bit
Mr Whiting on 2nd June 2015 - Chippenham
We haven't had a caravan since the early 90's to we were technically newbies to buying a caravan again.
Les and all the team were brilliant and Les saved us a lot of money on some of the first time 'extras' we needed. They have all been extremely helpful and polite and the whole process has been a great experience. Also a big thanks for the walk round and explanation of the caravan, which we are extremely pleased with!
Looking forward to our first trip away shortly, kindly organized by the Ladybailey team.
Our sincere thanks to all.
Martin & Jane Galante on 31st May 2015 - Stubbington, Hants
Choosing our first family caravan and collecting it was both a nervous and exciting time! Thank you Les for your patience and excellent advice to a first time caravaning family. Very pleased with our caravan and looking forward to our first family adventure, organised by Lady Bailey.
Mr & Mrs W on 29th May 2015 - Salisbury
We were given a fair price for our old caravan and found all the staff very helpful. We found a high standard of service and are extremely pleased with our Unicorn Cadiz.
Mr Warren on 28th May 2015 - Jersey
A very big thankyou to Les and the team on purchasing our Unicorn Cadiz.Even in pouring rain at the hand over it was still smiling faces.I would recommend Lady Bailey to anyone
Mr & Mrs Woodger on 25th May 2015 - Ashford Kent
Have just part exchanged our 2012 Pagent ,which we had purchased at Lady Bailey for a new unicorn Cadiz which we are delighted with . We had an excellent part exchange deal previously and were very impressed with the after sales service. We did not bother to shop around this time as we Trust both Bailey Caravans and like the personal service that you get from this dealer, which you do not get from large firms .would not hesitate to recommend.
Tom and Patricia Herring on 24th May 2015 - Martock Somerset
Very helpful knowledgeable and friendly team with a great selection of new & second- hand caravans to suit all budgets and families. As first-time caravaners we were well looked after, and were given good advice in finding the right caravan for us. We are delighted with our 6 berth Bailey Olympus. Thank you
Mr Strongman on 23rd May 2015 - Lymington
Mr Ayres on 22nd May 2015 - Trowbridge
I have never used Lady bailey before,the service I got from the sales assisstants was fantastic never pushing you they just let you take your time no matter how long it takes,I certainly will be back to Lady bailey for another van.
Mr & Mrs Pinnington on 22nd May 2015 - Liverpool
We live on the Isle of Wight and heard of lady baileys good reputation for customer service so we went there and purchased a Bailey unicorn Barcelona
Staff were very helpful and can really reccommend the company
Graham Munn on 22nd May 2015 - Isle of Wight
Very smooth change over after putting our Unicorn Valencia in for part exchange for Unicorn 3 Cartagena. Very good service and very helpful.
E. King on 17th April 2015 - Rutland
Very happy with the service, the staff were very friendly and could not help us enough. The teaching we received from the Bailey Staff regarding how to get going in the caravan was great which made things easier for us as first timers to caravaning. I highly recommend the staff at Blandford Lady Bailey for their friendliness, help, support and knowledge.
Catherine A Thrift on 17th April 2015 - Winterborne Whitechurch, Blandford, Dorset
1 word excellent . Sorted everything for me .no hesitation in recommending
Derek taylor on 17th April 2015 - Dorset
Excellent service all round, helpful etc I will be returning!😊
Lindsay divall on 16th April 2015 - Weymouth
This is the 4th brand new caravan we have had and the dearest really disappointed that after it being on site for just 2 weeks it is leaking, the clock doesn't work and some finishing trim is missing. Lady Bailey are aware of this and we have had to purchase extra keys so they can access the van on site as the first attempt for them to visit was mis timed by them when they arrived 2 hours before the agreed time. Rating based on van being repaired without any more hiccups.
Ian Nash on 16th April 2015 - Wincanton
Very impressed with the customer service
Mr S Arrowsmith on 16th April 2015 - Moray, Scotland
Excellent caravan very pleased with the service received from the staff at Lady Bailey, Would not hesitate to recommend to family and friends.
Roger Borrett on 16th April 2015 - presently Spain
Excellent Service as usual from the Lady Bailey team after my Awning got destroyed by strong winds in Dorset.From phone call I picked up my new awning two days later and all paperwork I required for my Insurance claim was handled by the team. Many thanks to Rita and Dave for their promp action and excellent service
Chris and Trish on 10th April 2015 - Stratford Upon Avon
We picked up our third van bought through Lady Bailey this morning. As always we received excellent service from Les Cutler and the rest of the Lady Bailey team. We also have our vans serviced here and, like the sales team, the customer service from the workshop is excellent. We highly recommend this company for sales and service - it also has a useful shop.
Kevin and Felicity Neale on 2nd April 2015 - Blandford a Forum, Dorset
Purchased a new Cartagena that was delivered on time. Unfortunately they did not point out the caravan would be without a battery and hitch lock having left these on our Madrid which we PX and they sold last year. Not very happy having to go out and spend a further £160 before I could use the caravan. Spoilt the whole experience of having a new caravan. Will know next time if they is a next time.
Keith and Christine Williams on 2nd April 2015 - Milford on sea
We picked up our new Bailey Pegasus GT65 Rimini last week very easy change over no problems. Have just had our 1st weekend away with it Fantastic Many Thanks to Les Cutler the salesman he was very helpful as was all the staff they talked us through everything. Very professional Company
Sally & Steve Peacock on 1st April 2015 - Ferndown Dorset
Our third van from Lady Bailey since March 2010, excellent and very helpful team who made the changeover work smoothly and despite a mover fault got us away to Wareham Forest where the mover and a sealer blocked awning rail were fixed by excellent mobile technicians. Bailey have made great progress since developing Alu Tech in 2009 and this Series 3 Unicorn is a very impressive van which we shall greatly enjoy. As you said Simon see you in 2018 for the Series 4!
Richard & Jill Harvey on 28th March 2015 - Broadhempston, Devon
Its our second new van from Lady bailey. The whole process is easy and professional. We collected our new Unicorn on 24/3/15 and it went like clockwork.The handover was good with a new understudy who had all the answers to my questions. Simon did all the paperwork with as little hassle as possible. The workshop sorted out our one minor fault on site in Wareham forest caravan site during the 2 days they give for problem finding/fixing. Great customer care as usual.
Bill Tweedie on 26th March 2015 - United Kingdom
Just to say thanks for all your help in our recent purchase of our bailey pegasus from you
Everything was first class from start to finish everybody very nice and friendly
A pat on the back to you all
Clive Hansford on 25th March 2015 - Jersey C.I.
Excellent service from Simon and all the staff from the moment we ordered our Genoa to the handover which was faultless.
Lady Bailey put us up for two nights at a local sight to try out the van. We could find no faults and can not praise everyone enough. Thank You Lady Bailey Caravans.
Colin Brown on 19th March 2015 - Hertfordshire
Once again Lady Bailey have proved excellent. The microwave in our Unicorn Valencia stopped working whilst we were away. A telephone call to Dawn resulted in a replacement microwave. Friendly customer service. Many thanks.
Vee Brown on 17th March 2015 - Hertfordshire
Excellent service and price. We would recommend to all. We traveled along way when we bought our Bailey Ancona but couldn't find a better price anywhere and was put of for two nights in local site as part of the deal. Simon very helpful and generally a professional service all round. Thanks guys
Matt on 10th March 2015 - Loughborough
Fantastic service today 10th March 2015. We had been having problems with our fridge/freezer keeping to a constant temperature in the fridge for some time. It was recorded at last service and logged as being within warranty time. Arrived at Lady Bailey today around 0845hrs and by 1530hrs a new fridge/freezer had been installed after all remedial measures failed to find the problem with the old one.
Thanks once again Lady Bailey.
Alan Haverly on 10th March 2015 - East Sussex
VERY PLEASED WITH SERVICE FROM FIRST TELEPHONE CALL I MADE. APPRECIATED VERY MUCH STRAIGHT TALKING FROM SALESMAN - LES. PDI OBVIOUSLY CARRIED OUT WITH CARE AND HAND OVER WENT VERY WELL WITH EVERYTHING ABOUT THE VAN BEING PROPERLY EXPLAINED TO US.ENJOYED SITE YOU BOOKED US ONTO, AND THE VAN IS A MASSIVE IMPROVEMENT ON THE LAST ONE! MANY THANKS ALEC AND CHRISTINE
ALEC MAYHEW on 9th March 2015 - CORBY NN189HT
Very pleased with deal offered against van purchased. Smooth handover on the day. Clear instructions given on operation of new van. 2nd van purchased from ladybailey would recommend to others
paul hughes on 8th March 2015 - dorset
All very efficient and customer services have been very helpful in answering our queries since we collected our Seville 'van. And, Simon has been equally efficient in chasing Bristol. about various matters before and since the exchange. Our grateful thanks to all the team.
Jan H on 6th March 2015 - Wareham
During the years we have been dealing with your firm,I have found the staff very pleasant, knowledgeable and willing to serve. The items I have purchased from the shop have always been of high quality and fairly priced. When purchasing my caravans, we were guided by good old Les, (why man, he's a canny lad) a very fair man. All in all, we have no doubts about our future dealings and we will strongly recommend Lady Bailey Caravans to anyone. Thank you all. Don & Pam Curry
Don & Pam Curry on 6th March 2015 - Shaftesbury SP7 8QL
When I get the electrics on the caravan to communicate with the car then I will be happy. At the moment I am unable to use the new caravan with my four month old tow vehicle as neither are electrically compatible!!
REPLY :Mr Woodhouse, I understand from our follow up call your garage found a blown fuse on your vehicle as the source of the problem, glad you are sorted out anyway. Have a nice holiday next week.
John Woodhouse on 9th February 2015 - Highcliffe, Dorset
Been customer for many years and my parents before me. Always had good customer service, Chris Grey and his team always very polite and helpful. Thank you.
MOT last year - the best ever - very thorough service. I was able to enjoy my caravan knowing it was safe - gas, tyres etc.
Patricia TAPNER on 8th February 2015 - United Kingdom
Just wanted to say how pleased we are with our Bailey Pageant Caravan and can't wait to use it. Like to thank Les Cutler for all his help and rearranging our collection day to pick the van up. Also the polite gentleman working in the shop when I bought accessories and Avtex TV. We will recommend your company to others. Many thanks.
Pauline & Peter Hiscock on 7th February 2015 - Poole
Thank you for the excellent service you provide, it is so reassuring to know that there is always somebody available to answer any queries we have with our new caravan.
Mr & Mrs Brown on 6th February 2015 - Hitchin
Very good change over of vans, would have appreciated a printed sheet of up to date service providers in our area,other than that very happy Thankyou
c cousins on 6th February 2015 - stowmarket suffolk
Thank you to the staff at Lady Bailey for dealing with a few minor niggles on our new van so quickly and efficiently on Wednesday 4th February. Great service from very friendly staff, always so welcoming and nothing is too much trouble. Many thanks.
Pat & Derek Williams on 5th February 2015 - Yeovil
This is our second caravan from Lady Bailey, there is no hard sales pitch from Les or Simon and they leave you to make your own mind up but are there in the event you need to ask a question, the Service team have been great over the last 4 years with general service and warranty items all sorted! its the Aftersales that sell the next Caravan and that's certainly the case with us. Thanks to Nigel for a good handover, Les for being patient, Chris for helping along the way and Gerry and the service team for the support and question answering. Scott & Linda Beeby
Scott & Linda Beeby on 2nd February 2015 - Dorchester
Nice easy smooth transaction - actually made spending £20 grand a pleasure
bob styles on 5th January 2015 - west moors dorset
Picked up our new caravan on 2nd Jan after arranging,price,trade in,over the phone.I was a little worried about how things would go.need not have worried at all,Simon sorted the paper work out,Nigel explained everything when he took us round the new van ,changed the jacking points over for us free of charge ,plus two nights at wareham forest with new van.excellent team,would recommend to anyone,thankyou
chris&helen cousins on 5th January 2015 - suffolk
Very helpful,no pressure to buy and allowed to view vans on our own. 2nights on campsite very useful as a couple of small problems but was sorted very quickly. You need to sort out the Alde heating instructions as Manual NOT very instructive!!!! Otherwise very satisfied with service and staff.
D and J Wayer on 17th December 2014 - Essex
We collected our new 530-4 yesterday from Lady Bailey. The hand over from Nigel was excellent and very informative.Les our sales chap was very good to along with the shop staff.
All in all a very good and pleasant service. Would recommend them to anyone looking to buy. Many thanks from
Andy and Jo T.
Andrew Tomlin on 14th December 2014 - poole
Dealing with Lady Bailey was very hard work from the first contact. When we phoned and asked if you had a model we required and was told it was there we drove 197miles from Essex to be told no sorry not here yet so we had a coffee and drove 197 miles home. Although we did place the order with you because the all round deal at the time was better than anyone near us, we waited a few months for our van which was expected, but, there was not one courtesy call to me during that period. I made in total 8 calls to catch up on the progress (not good customer service) when collecting the van had two nights at the Wareham Forrest courtesy of Lady Baily (thank you).Had a fault with the van on the Wareham site I have to say the Service Department were Brilliant within the hour a guy was there fixing it. The handover was quite good, the product we bought is good, the Lady Baily Service team Brilliant, Sales Poor. A reasonable customer journey, not the best experience.
Colin Moorcroft on 2nd December 2014 - Colchester
Picked up our Pegasus 514 on the 11th November 2014. The salesman Les was very knowledgeable, and professional. All warranties were checked and transferred to us. We were given a thorough handover by Nigel, he had plenty of time to answer all questions. Dave in stores was very knowledgeable in helping to select a few bits and pieces we needed. WE had 2 nights at Wareham Forest compliments of Lady Bailey, we stayed an extra night.
When we thought we had a problem, it was dealt with in a professional manner, and everyone at Lady Bailey was interested to see, that we were fine for our journey home. The most caring and professional company we have ever dealt with. Rae and John
Rae and John Morgan on 1st December 2014 - Pembrokeshire
We had some work on our caravan done last month and would like to
thank Jerry and the work shop staff. A great job and the caravan was left perfect. Everyone at Lady Bailey are always so helpful.
Thank you once again. Ann & Tony Williams
Ann & Tony Williams on 29th November 2014 - Bournemouth
We would like to thank Lady Bailey staff for the excellent service we received when picking up our new Riminni. Nothing was too much trouble. Les was very fair and changed over the mover free of charge and gave us a fair price for our old van. Nigel was very informative and patient when explaining how things worked. The free weekend at Wareham Forrest was very helpful and it gave us time to see how things worked. A great firm and we would not hesitate to recommend them . Thank you guys.
Derek &Pat Williams on 29th November 2014 - Somerset
Picked up our new Unicorn Valencia on 21 November. Excellent service from Les who arranged to change mover from our old van and then fit to the new one at no added charge. The two night stay at Wareham Forest is a really good idea and takes the stress out of the changeover. Nigel was really thorough when demonstrating the new van. A thoroughly professional set up Lady Bailey. We will be back!!
Mr & Mrs Brown on 26th November 2014 - Hertfordshire
Picked up are new Bailey unicorn Cartagena on the14th of November.The change over from old to new caravan was excellent.We had a very fare trade in on are old caravan.Les was more than helpful with everything and arranged for us to spend 2 nights in wareham forest which was unexpected but very much appreciated. 10 out of 10 for Ladybailey caravans and once again a big thank you to Les and all the team, when we need another new caravan we know where to go.
Mr&mrs J on 22nd November 2014 - Taunton Somerset
Picked up our new caravan on 11/11/14 from Lady Bailey and I could not find one negative to say about the transaction.The service was superb not only from Simon but the guy who demonstrated the caravan to us. No wonder people travel from as far away as Scotland to purchase their vans. Very Very well done Lady Bailey and thanks again for your superb service
eric barrow on 19th November 2014 - manchester
Disappointed that the problem with the road lights on our new van were not highlighted before we collected the van, car and van should have been tested before the sale completed so we had the option not to purchase the van until the problem was solved. Otherwise, are happy with the van and with efforts of Gerry to get this problem sorted which I code tally is still not sorted.
Dear Mr Ramsay, thank you for your feedback. This issue affects about 1% of our customers on 2015 Unicorn models, unfortunately the fault is created by the towing vehicle not the caravan and a specific fix is being manufactured to work around this issue. As soon as it is available we will be in touch.
Ramsay on 19th November 2014 - Devon
the help and information given plus the operational demonstration was good. Trade in deal was fair. Coming from Oxfordshire to have the motor mover swapped over was great it was removed we then travelled to Wareham forest camp site spent the last night in old unit, returning to Lady Bailey workshops the next morning for the change over and settlement, returning to camp site for first night trial. The freebee camp is a good idea , any problems could have been sorted quickly. I am satisfied. N. H. Webb.
Norman Webb on 5th November 2014 - Didcot
Great service and after care. I would consider them first if I was buying another caravan.
josh Arnold-Jones on 4th November 2014 - United Kingdom
We started caravanning nearly 3 years ago and enjoyed it so much that we thought we ought to invest in a new model.
We had a used 2010 Bailey Pegasus 462 previously and it met all our requirements. However on a two month trip to the Highlands and Hebrides my wife started complaining about constantly making up the beds every night and restoring them every morning.
We saw Bailey had a 2015 range coming out and went up to Ladybailey caravans and met Les Cutler about the end of august. We decided that a new Bailey Unicorn Cadiz 3 was just what we were looking for and Les said the first models would arrive in october. We saw it and decided that was for us.
We took delivery at the end of october and we could not wish for better service.
Les, Simon, the M.D,Chris, Nigel who did the demo handover in fact all the staff were most helpful and courteous at all times.
I had bought a new Swift motorhome in 2007 and from handover right through to repairs at their Hull factory we were treated s
Roger Duncanson on 28th October 2014 - Bere Regis
Just wanted to let you know and show our appreciation of some excellent customer service from staff at Lady Bailey.
With the plan of a long w/e away with our caravan we were horrified to arrive at our storage location last Friday to find a roof light had been broken off, presumably by the wind. Somerset was our destination and luckily you are en route, a phone call to the workshop and we set off, when we arrived at your premises a slot was ready in the workshop out of the rain and a replacement roof light was installed and thanks to Lady Bailey what was almost a cancelled w/e away was a great trip.
Please pass on a big thank you to all concerned.
Alan & Tania Tarrant on 14th October 2014 - Christchurch
Having filled in online feedback/reviews I have never put excellent before, but for this company it is not a problem, we received a good deal from Les, when trading in our caravan, and any problem we had, after sales have been excellent, I would not hesitate to recommend this company
Roy Johansen on 12th October 2014 - Devon
Great honest team to do business with. Kept there promises and more. I would recommend them to anyone looking for a motor home or caravan.
Graham Purse on 12th October 2014 - Bridport
We had some anxiety about travelling so far for a second hand caravan but it was the one we wanted, and Simon came across on the phone as very genuine. This proved true. All staff were very helpful indeed, special thanks to Simon (sales) and Sean (workshops - he was brilliant). They were quick to point out some faults in this 2006 van that they had already identified and to rectify them before we took it away, and really prepared the van well. Its every bit as good as we hoped, and we are delighted we took the risk of travelling so far.
Hugh and Lesley on 8th October 2014 - Fife Scotland
Very helpful and friendly. Excellent service and value.
Deborah on 8th October 2014 - Bournemouth
Reference Swift Challenger 530. I ordered and paid deposit on 20th August 2014, picked up the van 3rd September, which gave you two weeks to have it ready. Having paid £11,495.00 I expected it to be in full working order. According to the handbook you say the van was service on 26th August.(If it was it was not very good). P.D.I. was one done ??????.
On getting it home we decided to make sure we knew how things worked so connected GAS / WATER etc (1) The two large gas rings on the cooker did not work, the electronic ignition on the cooker did not work, this being GAS it could have been very dangerous. (Health & Safety should really be told about this). (2) The light in the wardrobe did not work. You have since rectified these 2 faults. Stating on your work sheet the reason was corrosion this did not happen a few days after me collecting the van. On going away the following weekend, my wife opened one cupboard and the draining board fell out hitting her foot the shelf thats hold t
Thank you for your feedback, good or bad it helps us improve what we do. We are sorry you have had issues so soon after collection but we are glad that they have all been resolved to your satisfaction.
Brian SHIRLEY on 5th October 2014 - Thornicombe, Blandford Forum, DT11 9AF
I like the unicorn Valencia, except for the stupid placement of the BBQ gas outlet. Who are you meant to be cooking for? the people in your awning on the other side of the van, or the people in the van next to you because your in closer contact with them.
madasaman on 5th October 2014 - Wales
Once again my thanks to the service staff at Ladybailey for repairing my motor mover on my van . They did it while I waited without any problems. If only ALL companies had similar after sales service like them we would all be better off.
Once again thank you all and thats why customers like me go back to Ladybailey time and again
Colin Wells on 3rd October 2014 - Dorset
Good service as always
Norman Denyer on 2nd October 2014 - bournemouth
I have received excellent service on all occasions, the service and maintainance by your workshops continue to keep me informed and follow up my enquiries thank you.
Harwood on 2nd October 2014 - Ringwood
I would like to express my thanks for the superb service provided by Lady Bailey Caravans when I purchased a caravan from them. After my husbands death I still wanted to carry on caravanning and decided to downsize to a 12ft caravan. Also would need to tow for the first time. I am 67. When I spoke to Les on the phone he didn't try to put me off and was very encouraging. Nothing was too much trouble and they put me on a local site free of charge for my first two nights so that if I needed any assistance they would be to hand. Very caring indeed with a great spence of humour. Thanks to them I spent a glorious week in Dorset with an enjoyable tow home.
Doreen Abbott on 23rd September 2014 - Marchwood Southampton
pretty happy with purchase of used caravan!
Alec Tyne on 7th September 2014 - Axminster
Having bought several several new caravans from yourselves, we have never had a problem at handover stage. We are always made to feel welcome and the staff are very courteous to customers.
David Prince on 1st September 2014 - Warminster
Les and the team done a great job with the van inside and out we have just come back from our third adventure and loving every minute. This was our first caravan and ladybailey I would recommend to any one with no pressure sale great job thanks mr Hutchins and family
Mr hutchins on 1st September 2014 - Dorset
We recently purchased a new Bailey Unicorn Vigo from Perthshire Caravans. On our first trip out we went to Lyme Regis in Dorset. After one day on site we had problems with electrics and contacted our dealer. They put us in touch with Lady Bailey where I spoke to Shane. After consulting their tech staff it was decided our battery charger had packed in.
Rather than pack everything up and take the van to their workshop some 90 minutes away, Shane offered to bring a new charger to us on his way home.
He arrived around 5.30 and fitted the replacement in minutes. This saved us losing a day from our holidays.
Great response from all concerned, and special thanks to
Shane for service above and beyond the call.
Alex Nicolson on 1st September 2014 - Glenrothes, Fife, Scotland
My wife and I bought a used caravan in August. We were very well looked after by the sales and shop team, and the van was serviced and delivered in excellent condition. We will probably trade up to a newer, larger van in a year or two and will certainly go back to Lady Bailey when we do so.
Andy Ward on 1st September 2014 - Weymouth
This was our first time doing such a deal over the phone and with our caravan facing a tow of some 400 miles distance. We were very apprehensive. But we need not have worried. The Lady Bailey team more than lived up to their reputation. On 7 August 2014 the caravan was indeed everything we could haves hoped it would be, the p/x deal suited us well, handover was so smooth and hassle free, and two nights, complements of Lady Bailey, at the nearby luxury caravan park too. The whole deal was superbly satisfying. I have no hesitation in commending this company and it's brilliant staff, no matter how far away you live. They are first class. Thank you very much Lady Bailey.
Keith & Eileen McCorkindale on 28th August 2014 - Dumfriesshire, Scotland
We just purchased a Pegasus Verona and had excellent service. All the staff are very friendly and helpful and not at all pushy. We would highly recommend them to anyone. Also the best price on Bailey caravans anywhere. Thank you.
Sally & Dave on 22nd August 2014 - United Kingdom
Hi, would like to thank all at Lady Bailey caravans for a fantastic hassle free purchase of our new Pegasus Verona caravan in july this year, from the email a I sent enquiring about caravan to pick up day. I found Lady Baily online and travelled 440 miles to do deal, found there prices second to none, but for me it was the staff who made this process painless. I would like thank Les and all the staff for this. loving the caravan and would like to say, that same caravan locally in Scotland would have cost me £2000 and less for my trade in, so with 3,000 better off I bought full awning and caravan mover with a range of other accessories, and still walked away with a cheque. was a long drive down to pick up but well worth it when Lady Bailey booked us in to a 5 star campsite in wareham forest for 2 nights.. all in all this was a 5 star purchase from a 5 star company, well done Lady Bailey Caravans.
Michael McCafferty on 20th August 2014 - Scotland
Honestly the most painless large purchase I have ever made. Very helpful staff, great advice and very competitive pricing right down to the accessories (cheaper than Towsure!)
Alan Muncaster on 12th August 2014 - Weymouth
good friendly service the only slight down side was that the handover area is a bit cramped had to keep moving cars around when we were being shown around our new caravan but other than that very good service
Michael on 12th August 2014 - Ipswich
We must say everyone at Lady Bailey were extremely helpful, Les, Rita and the work shop technicians thank you all for any easy switch over of vans Jane & Keith Burton
Mr Mrs Burton on 12th August 2014 - United Kingdom
This is the third time we have dealt with this company. A fair trade in price and a fair purchase price. Top class service in all respects. All the feedback is totaly correct. If you want to buy or sell this is the firm for you. Thanks guys.
Ursula & Peter on 11th August 2014 - Dorset
staff very friendly and helpfull in any question put to them.
0n hand over of new caravan explained everything of how it works and help was at hand if I met any problem with the caravan.
stuart clayton on 11th August 2014 - dorset
We were delighted with the service provided by the lady Bailey team. We looked through the Bailey website for a dealership that was able to provide the type of caravan we were looking for and were pleased that Lady Bailey had a 2013 model in stock. Whilst it was a long way to drive to view we were so pleased we did and Les, initially, and Alan and Les when we finally collected the van could not have been more helpful. There were a couple of items missing from the van but these were quickly replaced and our overall experience was very good.
John & Sue Marchant on 11th August 2014 - Selsdon, Surrey
First class service,just one minor problem,water pump very noisey
Gwynfor Higgins on 11th August 2014 - Sennybridge,Brecon. Mid Wales
Still waiting for remedial parts agreed on sale. Sent us camping without appropriate equipment to achieve a pleasant experience. Not given enough information and equipment needed to camp.
Still waiting for wheel trim as promised. Had to press for a gas cylinder for van on collection and the spare set of keys still with previous owner.
Mr Stephen, I am sorry to hear you have had some issues. As I understand it, the wheel trim is outstanding and soon to be rectified. Thank you for your valuable feedback.
mark stephen on 25th July 2014 - UK
Just completed our third deal with Lady Bailey. Same everytime. Superb service, excellent trade in and value for money prices.Nothing is too much trouble and there was no pressure to make a decision at any time. All off the staff know thier business and are very courteous. A pleasure to deal with. Thank you.
Peter & Ursula Griffin on 20th July 2014 - Dorset
Arranged everything over the telephone, all went smoothly. Caravan mover changed over free of charge. Staff including Simon arranged everything for us and changeover went very well. New caravan is excellent and a nice touch to be put up at Wareham Forest for Two nights. Would definitely use lady bailey again.
Kevin and Karen Scott on 18th July 2014 - Scottish Borders
I bought a new bailey pursuit four birth back in the new year and had a great deal price wise. Like the rest of the reviews on this page I can't fault the service I have received. First class service and friendly people to help with all your needs, professional to the last.
I went to look at the second hand ones and for what I was prepared to pay came away with a new one, the weight of the new one was so light it was only a little more than my old two birth, behind my two litre kia I never noticed the differance.
Thanks again Lady Bailey and see you for the service soon.
Dave and Edwina Gardiner on 12th July 2014 - Gosport
We handled p/x of our van against a new Bailey over the phone / email. As with any transaction of this nature you do wonder what it will be like once you arrive at the dealer. We so need not have worried (read the other reviews on this site). We were made exceptionally welcome by all members of staff, looked after whilst they assessed our van and took the mover off it. Lady Baily arranged for us to stay at a 5* site nearby overnight (and following night in new van) and gave us perfect directions to locate the site etc. The handover day was extremely well organised, old and new van were pitched side by side so we could easily transfer everything and a full walkthrough / handover of the new van was given. Every aspect of the transaction was handled professionally, well done Simon and team. I would not think of going anywhere else when it comes to changing our new van (though we are rather pleased with it so hope this wont be for a wee while!).
Anonymous on 4th July 2014 - stamford
I recently collected a new Bailey Vigo on Friday 13th June.(Lucky for some) The service was excellent - special thanks should go to all the staff who were so helpful. Special thanks to Simon who dealt with my telephone enquires and to LES who did the handover - his sense of humour and patience. I am so impressed with the service that when the time comes to buy a new van I will certainly buy from Lady Bailey again.
Well done and Thank you.
Tim Simper on 1st July 2014 - Manchester
We recently picked up a bailey cartegena from lady bailey. The service was great with a very thorough handover . It was nice to have the couple of nights to get used to it as it is completely different to our very old caravan. Many thanks to everybody there especially Les and Alan.
Julie davison on 24th June 2014 - Dorset
Spent the first weekend in our new Bailey Cartagena, delighted with the choice very impressed with the way we were treated when picking up the new van, well done to Simon for all his help.He delivered a great caravan at an unbeatable price
John & Linda T on 16th June 2014 - Rushden
Just part exchanged our motorhome for a used caravan, very delighted with the service from the whole team. special thanks to Simon. will definately use them again.
Julie and Ray on 16th June 2014 - Rickmansworth
I recently agreed to purchase a caravan from Lady Bailey and gave a £500 deposit. A couple of days later I realised that I could not go through with the purchase for very personal reasons. Strictly speaking, the deposit was non-refundable but once they heard my reasons for cancelling, Lady Bailey refunded me the entire £500. They didn't need to do this; I am very grateful for their consideration.
Nick on 12th June 2014 - Bournemouth
Very enjoyable experience. Staff very friendly, professional and accommodating, even enjoyed Les's jokes. Well worth the journey from Teesside for the best deal in Britain. Lady Bailey booked us into a site for a couple of nights at Wareham Forest which was also excellent. We would recommend anyone looking to buy a Caravan to visit their site first.
Neil & Kath on 8th June 2014 - Middlesbrough
Gwynne Jones on 8th June 2014 - Southampton
first class service, no pushy salesman, will use again and recomend to friends
Terry Harrison on 6th June 2014 - Bristol
So very pleased with the service we received from Simon at Ladybailey. We part-ex for a new Bailey Pegasus GT65 Verona and spent a week holidaying on the lovely Dorset Coast. Part-ex all arranged on phone so not sure what to expect but changeover was smooth, Simon was very helpful and made the transaction completely stress free. Caravan first class and no problems whatsoever. Thank you Simon & Ladybailey caravans.
Lynne & Kevin Bitten on 6th June 2014 - Huntingdon, Cambs
Superb service from Dawn & her service team. Rang mid morning on a Bank Holiday Saturday as we had no power in our Bailey Motorhome whilst in Weymouth & our own dealership were unable to help over the phone. Dawn offered to take a look & her guys resolved the problem within an hour. Able to wait & have a coffee despite being a very busy Saturday morning. Very helpful & friendly people who clearly are at ease with delivering first class service. Thank you very much.
Michael Black on 2nd June 2014 - Tunbridge Wells, Kent
Great company to deal with no problems recommending them. A first rate service good deals. Great customer relations from both Les and Alan even though had a senior moment and took key to my old caravan home with me
Terry & Sandy Sach on 31st May 2014 - Southend on Sea Essex
Please thank all the team who I have to admit were a breath of fresh air regarding first class customer service and attitude and we shall certainly be recommending your company to anyone we talk to about changing their Caravan.
Jeff and Barbara Hurlstone on 9th May 2014 - Lancashire
I rang Gerry to enquire about a part for my caravan. His response was extremely helpful and positive. He sourced the part and rang me within 24 hours to comfirm. I received the part within 2 days. Prior to the part arriving he kept me informed. Excellent follow up service.
Thank you for your help, it was very much appreciated.
Anthony Oliver on 28th April 2014 - Pontypool South Wales
GREAT SERVICE BY ALL....BOUGHT / PART EXCHANGED THROUGH LES.
NEW CARAVAN IS A PURSUIT 530/4...SO FAR EVERTHING IS FINE.
THIS IS THE 2ND TIME WE HAVE PURCHASED THROUGH LADY BAILY,BOTH TIMES WITH LES.
10/10 ALL ROUND!
mike & ange on 19th April 2014 - westmoors .dorset
Just come back from purchasing a Unicorn Saville The staff were brill, no pushy sales talk, no pressure into buying,thats what we like! We will definately be back again in the future to up grade! Thanks Ladybaily guys!
Phil and Trish Wilkins on 29th March 2014 - Trowbridge
We have just purchased our first caravan,from Les and the team at Lady Bailey. They could not have been more helpful.
David Wingate on 26th March 2014 - Dorset
Sorry about the delay.I collected our Abbey Expression 520 which we bought from you on tuesday the 18 february 2014. We would like to thank once again LES for coming in on his day off for the handover.We would also like to thank CHRIS for coming all the way to Horndean near Portsmouth to carry out the DAMP check on our Bailey indiana so that LES could work out the trade in allowance.We have used your shop before for spare parts etc and without doubt we will be back.
Mr &Mrs Warner on 7th March 2014 - Portchester Hants
Second new van from Lady Bailey. Same excellent value and service. Simon a real 'Gent' and the fella that did the handover ( sorry forgot his name ) very good and patient. Would not hesitate to use / recommend Lady Bailey to anyone.
Vanessa & Colin Wells on 19th February 2014 - Highcliffe, Dorset
Had our van serviced at Ladybailey today.A big thanks to the servicing team; in particular Shane who dealt with our minor defects efficiently, and completed earlier than normal.
Its good to know Ladybailey look after you;even after you have had your van a couple of years.
Service second to none.
Bill Tweedie on 13th January 2014 - United Kingdom
Lady Bailey provided me with a first class service and offered me what proved to be the most competitive price on the purchase of my caravan. Excellent company, would recommend them as first port of call, nothing too much trouble and a pleasure deal with.
peter arrowsmith on 27th November 2013 - United Kingdom
I cannot thank Les and the team at Lady Bailey enough. Their customer service and support are excellent. Being new to towing caravans we were at bit apprehensive when we collected our new Bailey Orion but Les and the team put our minds at ease and took us through a full handover of the van. Throughout the process the company have been outstandingly good and understanding. I would without doubt fully recommend Lady Bailey if you are looking for anything caravaning. To top it all of the 2 nights at the nearby campsite to settle in was really welcomed, especially as we picked the van up in the recent storm, and allowed us to test and set up everything with their help nearby. A massive thank you from us.
Mr Ges Cocker on 23rd November 2013 - Kent
Excellent service, changed our Bailey Pageant, for Bailey Cadiz got a very good deal from Les, smooth change over nothing to much trouble. Booked us in for a night at Wareham Forest park, paid for by Ladybailey. Really nice people to do business with. Cheers Ladybailey From Goff & Val Newman.
goff & val newman on 20th October 2013 - tunbridge wells kent
Thanks again to the Ladybailey team, after a fault on my battery charger on my new Bailey Seville, a new battery charger unit was sent by post quickly, thanks again for the 5 star service.
ROGER JONES on 17th October 2013 - United Kingdom
We purchased a new Bailey Unicorn Vigo from Lady Bailey in October, having driven down from Berkshire as it was a better deal than we could get elsewhere. The trade in value and purchase price were both as previously discussed with Simon by phone. While staying over locally at Wareham Forest Park we found a problem with the main door lock and a switch on a down lighter - both these issues were promptly fixed back at Lady Bailey. Sales and workshop staff were all very pleasant, professional and helpful - we would happily buy from them again.
Mr & Mrs Palmer on 15th October 2013 - Berkshire
What a fantastic experience we had . Les contacted us the very minute we made our email enquiry. They had just what we were looking for and invited us to come and spend 2 nights at Wareham Forest before making our final decision to purchase. It was well worth the trip and we will definitely return in the future . Wareham Forest caravan park was absolutely wonderful and the staff were very helpful even to the point of making a phone call to the local hotel to make a dinner reservation for us. We certainly got the 5* treatment that they advertise and it did not cost us a penny!
George and Janette Thompson on 15th October 2013 - Anglesey North Wales
we had a look at the reviews for lady bailey and all seem to be realy pleased with the service provided. I spoke to Les on a few occasions and he was very helpful we sorted a deal out and made arrangements to go down and buy a new Pegasus 65 Verona We spent two nights at Wareham Forest free of charge had the motor mover changed over free of charge I can really recomend Lady Bailey. Like to thank Les and the lads from the service department
k whittaker on 14th October 2013 - bury lancs
Customer support from the Service and Warranty sections of Lady Bailey is superb. Always cheerful and knowledgeable, friendly and organised.
Mik Shaw on 11th October 2013 - Worthing
Great deal on new van and also helped us get what we wanted for our old one in part exchange.
Second van from new from them.
Jeff Eyre on 9th October 2013 - Christchurch
We recently purchased a new Bailey Orion from Lady Bailey after finding their fantastic deals on line. The deal was completed over the phone and we drove from East Yorkshire to collect our new purchase. The service we received was outstanding, the staff all very helpful and attentive. After finding a slight problem with the interior during the hand over it was arranged for this to be repaired once we returned home as we did not have the time to wait. We have since received a follow up call and email from Anya to check that the work was completed to our satisfaction.
We would highly recommend Lady Bailey and would definitely make the long trip to buy from them again in the future.
Mr and Mrs Summerfield on 30th September 2013 - Brough East Yorkshire
I picked up our Bailey Ranger 470/4 on Wednesday and am very pleased with our purchase. I would like to thank Simon and Alan for all their help to me. Alan gave me a very thorough handover, especially as I was converting from an early 1980s van to a 2004 model. I would also like to thank all the other staff that helped me. I would very definitely recommend Lady Bailey to anyone wishing to purchase a new/used van as the quality of their service and vans are excellent.
Ian Spraggs on 27th September 2013 - Gillingham, Dorset
We purchased our Bailey GT65 Bologna in August 2013. Travelled from Norfolk, as local dealer could not match price or delivery time. Complimentary two night stay at Wareham Forest Park also included in price. Would recommend to anybody thinking of a new Bailey caravan, fantastic service at an unbeatable price, why go anywhere else?
Tina Youell on 18th September 2013 - Norfolk
2nd Caravan we have purchased from Lady Bailey and service was just as good
Due to logistical requirements , we had to swap caravans on a particular day , but Les made the arrangements and all went well - including Les acting as coffee monitor
Julian & Diane Palmer on 15th September 2013 - Jersey
My wife and I have recently retired and decided to buy a caravan for the first time. We went to Lady Bailey to make enquiries.
We were both amazed at the standard of service we received and at no time were we made to feel beginners .
We were given sound advice which greatly helped in our decision ,there was no pressure to sell anything and we were given cups of coffee and left alone to discuss each point
All staff were helpfully and courteous even though they were extremely busy they had time for everyone
We must mention the three persons who directly helped us .Les the gentleman who sold us the caravan was amazing Alan who talked us through the technical hand over and Rita who helped us with the accessories
They all showed high levels of professionalism and technical knowledge
Lady Bailey made the experience of buying a caravan an enjoyable non pressured experience
We are delighted with our purchase and will certainly return to lady Bailey for our servicing and hopeful
Colin james on 2nd September 2013 - Portesham
After our picturesque journey from Portsmouth to Blandford, we got to out camp site and realised that we had no electric hook up leads. The campsite staff were brilliant and allowed us to borrow the main lead but we had no 'hook up to mains' converter. We were advised to come to you........ we were so impressed by the staff, one gentleman in particular, whose name we forgot to ask :( Nothing was too much trouble and we were able to get the converter for a very reasonable price. Thank you.
Tony and Annie Campbell on 5th August 2013 - Portsmouth
shane and rita could not have been more helpful with everything we needed doing,very professional and friendly service,an exellent team.
toby & renee warren-sinclaire on 1st July 2013 - weymouth
What a brilliant company, our salesman Simon was very helpful, friendly and the offer on our old caravan was very generous,
The new caravan we had was well presented and the explanation was excellent,
Everything was explained clearly and with good humour
Adrian & Theresa Dixon on 12th June 2013 - Barton St David. Somerton
Just left a review but forgot to rate you,I have no hesitation in giving you an excellent rating, and I will be telling all my friends and family what a brilliant company Ladybaily is
Adrian &Theresa Dixon on 12th June 2013 - Barton St David
We would like to thank Shane, Spot and Mindy for their excellent customer service whilst carrying out the annual service on our Seville recently, a great team, always a pleasure to see you.
Anthony and Pat Talbot on 11th June 2013 - Shaftesbury, Dorset
Took delivery of our new Bailey Pegasus GT65 on Saturday. Was worth the journey from York, no dealerships in our area could match your offer. Excellent, friendly service and very efficient handover.
Many thanks to Les and all concerned.
The complimentary night at the 5* caravan site was also much appreciated!
Darren King on 15th May 2013 - York
Decided to get the brakes checked before venturing overseas in our recently purchased Bailey Olympus 530/4. Lady Bailey were, as usual, highly efficient and friendly. They deserve their excellent reputation.
David on 4th May 2013 - Guernsey
I know most of the feedback is to do with new caravans and sales but I bought a caravan last year and yesterday I had a 12v power issue and left a request on the website this morning. They phoned me back within a couple of hours and gave me excellent advice which I can report fixed the problem. Thank you very much
Keith Roberts on 3rd May 2013 - County Durham
New Bailey Unicorn Seville, best price I could get, great people to deal with, swapped motor mover and 2 nights at a 5 star site thrown in, very pleased with van, thanks to all concerned at Ladybailey
Roger & Delyth Jones on 3rd May 2013 - Ivychurch Kent
Took delivery of new Bailey van recently from Lady Bailey. No complaints at all - helpful friendly service with an excellent "handover" procedure to show us the ropes on the new van. Thanks to all concerned.
Martin Webb on 1st May 2013 - Devon
We are now in France thanks to the workshop lads and Jerry for fixing our axle. The service we received was brilliant.
Chris Hammond on 30th April 2013 - Pimperne
Would like to thank Les & the team at Lady Bailey for the service we have received in purchasing our 2009 Bailey Ranger 540/6. A fantastic deal made the journey from Hertfordshire worth while. We would recommend Lady Bailey to everyone. Thanks!!
Sue & Ade King on 29th April 2013 - Stevenage, Hertfordshire
We would like to thank Anya for all her help in arranging for our caravan to come into the work shop, last Monday. It all went well and we picked it up at the end of the day. Also to thank the men in the work shop.The service Anya gave us when we arrived was excellent and we can't thank her enough .
From Ann & Tony Williams 24th April 2013
Ann & Tony Williams on 24th April 2013 - Bournemouth
We collected our new Bailey Unicorn Valencia 2 on Monday 15th April. Thank you Simon for a relatively smooth hand over - we got the figures right in the end! Many thanks also to Gerry, Scott and all at Lady Bailey who were so helpful when, 10 minutes later, we had to return to the workshops with a damaged van due to a young lad who attempted to commit suicide by approaching us at 70/80 mph on a narrow country road, skidding sideways to try and stop, and then bouncing his car off a bank and ricocheting down the offside of our caravan. Thankfully the damage was minor.
Mike & Diane on 21st April 2013 - Aylesbury
We have just purchased a Bailey Unicorn Cadiz from yourselves and would like to say that the service we received from the salesman Simon was excellent and would like to thank him for the good work from the changeover of our old caravan and the purchasing of the Cadiz ran smoothly and was very good. Would like to also thank the guy who did the changeover of our motor mover and also the girls on reception who looked after us very well.
Thank you Lady Bailey
Pauline Little on 31st March 2013 - South Croydon
We wanted to change from having a motor caravan to tugging and wanted to buy from a local dealer. The salesman, Les, was very helpful, polite and not too pushy. He arranged for us to stay on a local campsite but the weather was so bad that we decided to go straight home after the handover.
The caravan was very well prepared and the handover comprehensive.
Chris & Kate Wyeth on 25th March 2013 - Weymouth
We are new to caravanning having been campers for years so were looking for a good deal on a nearly new caravan. I spotted our caravan on the Lady Bailey website and contacted them via the website about viewing it. In response, Simon contacted me and suggested I put a deposit on it to secure it and if it were the van for us then we could complete, if not we'd get a full refund, couldn't say fairer than that. Well when we visited Lady Bailey a couple of weeks back, the van was of the highest standard and even better at a great price that we agreed the sale there and then we had a motor mover fitted and yesterday went back to pay the balance, get the full briefing (much needed, thanks Simon). Then headed off for a leisurely drive to get a feel for the balance of the caravan. I would recommend Simon and the team at Lady Bailey as very excellent. Thanks again.
Gavin & Gilly on 24th March 2013 - Surrey
Just returned from our first break in our Bessacarr motorhome,
without any problems. The service we received from Simon and the team - especially Scott, was first class.
We had a great deal, and well worth the 300 miles round trip to buy it, and would recommend this company to all.
This van is our 9th in 20 years, and can honestly say we have never had service like this before !
Mick and Ann Jones on 13th March 2013 - Allesley, Coventry.
We have just bought our first caravan from Lady Bailey Caravans, everyone was very helpful and gave us lots of useful information. The handover was very thorough leaving no stone unturned. Being new to caravanning we needed all the extras and the shop stocked everything at very reasonable prices. When we got the caravan home and started getting to know it we discovered the leg handle was missing, a quick call and Simon dropped one in on his way home. All round a fabulous service was given.
Gren and Maggie Pyke on 12th March 2013 - Poole
My husband and myself would like to say a big Thank you for the recent service we recieved from LADY BAILEY CARAVANS at winterbourne whitchurch Blandford especialy to les for the no pressure sales when we bought our second hand swift challenger 400se just before christmas 2012 having first used the van over christmas we noticed a couple of catches and a vent not working properly we contacted lady bailey they put us in contact with russell customer services the items were covered by the guarentee and arranged for the jobs to be done which they did with nothing being to much trouble we are very pleased with our caravan Thanks again to les russell and Team we would recommend lady bailey caravans for there excellent service and Honesty Iris and bob colein
Iris Colein on 6th March 2013 - New Milton hampshire
Last June we bought a new Unicorn Seville from the Winterborne showroom and were very pleased with the service from Simon and the team.
Last week we were especially grateful to Scott, who came out to see us on site at Kingston Lacey to investigate why our heating system had stopped. He sorted out the problem in no time and ensured we were cosy again (it was the middle of January)before going home to finish his tea! Thank you very much for taking the time and trouble to keep a customer happy.
Anthony and Pat Talbot on 25th January 2013 - Shaftesbury
Thank you LadyBailey for a very enjoyable expeirence, we are so pleased with our unicorn seville.We stayed at the Wareham forrest site which was payed for by LadyBailey. The mover was removed and fitted to our new van with no problems. We went back to the site with our new van and stayed the night to ensure there were no problems,which there were not.When the time comes to change our van we will be back. Thank You.
Dave ,Shirley Stokes, on 23rd January 2013 - norfolk
Just had 2nd service on my Pegasus 534. Outstanding service. Nothing too much trouble and excellent attention to detail. Highly recommended.
Mick Sherry on 20th December 2012 - Weymouth
We part exchanged our 4 berth caravan for a 2 berth.Les was very helpful everyone on the team was so friendly. We would recommend Lady bailey to anyone thanks to everyone dave and lynne hayes
dave and lynne hayes on 27th November 2012 - sixpenny handley
WE PASSED LADY BAILEY WHILST CARAVANING IN BRIDPORT AND DECIDED TO STOP AND HAVE A LOOK.WE CAME ACROSS THE CARAVAN WHICH HAD TAKEN OUR INTEREST IN THE LAST FEW WEEKS.WE HAD A LOOK BUT AS BUYING A DIFFERENT CARAVAN WASN'T OUR INTENTION THAT WEEKEND WE COULDN'T COME TO A DECISION.WE RANG LATER IN THE WEEK AND LES KINDLY LOCKED IT UP GIVING US TIME TO TRAVEL UP FROM EXMOUTH TO HAVE A 2ND LOOK.AGAIN WE WENT AWAY TO THINK BUT THEN DECIDED LES WAS OFFERING US AN EXCELLENT PART EXCHANGE RATE ON OUR VAN AND THE ONE WE WANTED WAS SUPERB.WE WOULD RECOMMEND LADY BAILEY. OUR TRANSACTION WAS SMOOTH,LES HELPFUL AND STRAIGHT FORWARD.THERE WAS NO PRESSURE TO BUY AND WE ARE REALLY PLEASED WITH OUR PURCHASE.MANY THANKS
Fred and Jackie Clarke on 23rd November 2012 - Exmouth,Devon
We have just taken delivery of a new Bailey Olympus 530-4. Les quoted us a very fair price and was straightforward to deal with, but no salesman pressure. Chris gave us much helpful advice. Alan was very thorough with his handover. Being new to caravanning, we felt very comfortable with the helpful and pleasant team at LadyBailey.
David and Anne Marie on 15th November 2012 - Guernsey
We traded in our van for a 2006 Lunar the change over was great all made easy by les and the staff at Lady Bailey. They are all really nice, the service they gave was the best we have experienced, a very stess free exchange we would recommend this company and we will be using again. Thank you all. Sue Donnelly
Sue and Sean on 10th November 2012 - coventry
We recently purchase a 1996 Bailey Pageant Cabriolet and are just enjoying our first holiday away in it at the moment. We can not express in words how happy we are with the caravan and the service we have received from Lady Bailey Caravans. Having travelled along way to view the caravan to start with, it was exactly as pictured and advertised on the website. Having decided to buy it at once, we had another long journey a week later to collect it but how glad we were of the wait as the cavaran was serviced and looking tip top. Les was great and explained how everything worked before we left and his personal opinion on the caravan when asked proved to be spot on. Thank you and we look forward to seeing you again when we next look to buy in the future.
Mr & Mrs Wicks on 30th September 2012 - Rayleigh, Essex
We recently part exchanged our Bailey GT 60 for a larger one and I have nothing but praise for the service we received. A thorough examination of our existing van gave me confidence in the one we were buying. Great products,great service and quite the best handover I have experienced. Nice people!
Arthur Barrett on 25th September 2012 - Rugby
On the 9th of August we purchased our Orion 440/4. Whilst there was was a little hic-cup regarding transfer of our old van & collection of new, Les and Alan worked very quickly to ensure the change over went very smoothly.
From start to finish all the staff we met were friendly and helpful, the service we received from Les & Alan was great, and some expert advice from Scott who talked us through a minor heating problem.
We would certainly be very happy to recommend Lady Bailey to anyone
Les & Sue on 30th August 2012 - Billericay, Essex
Recently purchased a new Bailey Olympus 540/5 at a very competitive price. Reserved the van over the phone, dealing with Simon who was extremely helpful. Handover was very smooth, paperwork completed quickly and the Caravan was prepped to a very high standard. A lovely very knowledgeable chap called Alan walked us through the features of the Caravan, great for us 'first timers'. The complimentary 2 night stay at Wareham Forest was also a very nice gesture. Many thanks to all of the staff at Lady Bailey, the journey from Wales was well worth it, see you in a few years......Carl & Louisa Nicholls
Carl Nicholls on 22nd August 2012 - Hengoed, South Wales
What an excellent service, from initial enquiry to handover. Simon, Les and Alan made the whole experience an absolute pleasure. This was our third van and the first from Lady Bailey, the service provided was second to none and we would definitely buy from them again. Well done Lady Bailey and thank you, we are so pleased with our Bailey Unicorn Pamplona.
Garrie and Caroline Lenihan on 19th August 2012 - Weston-super-Mare
We would like to say how pleased we were with the customer service we received when collecting our caravan. The friendliness of staff, particularly Simon and Scott, was lovely. The handover was a very pleasant experience.
Mr & Mrs Kilfoyle on 4th August 2012 - Portland Dorset
New to caravaning so phoned to pick a salemans brain, Simon could not have been more helpful with answering questions and advice. All that on the of chance of me buying from them, when I purchase a van it will certainly be Lady Bailey.
Michael on 1st August 2012 - Lincoln
many thanks to simon who made the purchase of our new pegasus II so easy for us, all done over the phone, wonderful company would highly recommend anyone to use them. also thanks to a lovely chap called michael from the workshop.
Karen and Glyn on 29th July 2012 - Leicestershire
Purchased our new Bailey Olympus 530/4 more or less over the telephone. Our salesman was Les, who dealt with us in a helpful 'no nonsense', very professional manner. All other staff that we came across were also very polite and hospitable. We would certainly deal with Lady Bailey again, and would recommend to anyone.
Avril and John Davies on 28th July 2012 - Ammanford South Wales
Excellent company to deal with, did the deal over the phone. Everything was ready for us arriving to pick the van up, Simon even came in on his day off to see to us and make sure everything was OK. They even gave us a two night stay in a lovely nearby caravan site to make sure the van was OK. Well done to everyone at Lady Bailey
Keith and Lesley Roberts on 24th July 2012 - County Durham
An absolutely first class company to deal with. We were not pressurised and certainly not conned. We traded our motorhome in for a Unicorn Seville and saw the motorhome leave the forecourt at the same price you gave us, which was a very fair deal. All of the staff, Alan's explanation of the workings of the caravan was spot on. Simon's efficiency and attention to detail was second to none. Rita and Dave's patience in the shop was very welcome indeed. We would recommend you to anybody. An absolute pleasure, just like our caravan. Many thanks.
Pat and Anthony Talbot on 10th July 2012 - Shaftesbury
Sitting in bed one Saturday morning we were looking at caravans on the internet and decided to ask for an online quote to trade our 2 year old caravan in for a lovely new Olympus 530/4. Within an hour Les was on the phone making us an offer we could'nt refuse!
We packed up our old caravan and headed to Dorset. When we arrived Alan and Les made us very welcome with a cup of coffee and a wonderful tour of our new van!
We would like to thank them for the amazing service and also the brilliant couple of days at Wareham Forest.
Overall it was an excellent experience and we will be back for our next caravan!!
Dan said thanks to Les for the great idea for my Christmas stocking filler!
Linzi & Dan on 2nd July 2012 - Essex
We recently had to return to Lady Bailey for a new worktop and a problem with the battery charger on our Pegasus Ancona. The work was done under warranty arranged by the always helpful Alex.
From the moment we arrived on Friday morning Jerry made us feel that we were in safe hands. While we were looking round the shop our van was swiftly taken into the workshop and Scott was already pressing ahead with the work.
Jerry promised the van would be ready for 4.00 pm, at 2.30 he called to say the van was all ready for us to collect.
What a joy to deal with a company with old fashioned customer service, backed up with the latest technology.
We would not consider going anywhere else and are happy to travel the 170 miles from Kent, with a bonus of a few days break in lovely Dorset.
Well done Jerry and the workshop team.
Sandra & Roy on 27th June 2012 - Ashford Kent
We collected our caravan today and the service we were given was very good. Everything was thoroughly explained to us and we knew we were in good hands, (being new to caravanning we needed EVERYTHING explaining!). Thank you Simon for the smooth sale transaction and to Alan for all his patience and expertise. We will have to come back because we didn't collect everything, but would recommend this dealer to our friends without hesitation. Many thanks
Lorna and David Boyne on 27th June 2012 - Andover
Always a pleasure to deal with your people Les and Simon
Simon was particularly help ful to us on Tuesday 19th june
We ended up buying a more expensive model (must be more careful next time)
Don Pearson on 20th June 2012 - poole
Having today just had our first service on our 1 yr old Bailey Orion, I must give praise to the service team. They have gone out of their way to be very helpful. I had a few little niggles on my van from over the year of owning it and true to their word they fixed them to a high standard, without any fuss beyond my expectations. Having had the excellent experience of buying new from here, I now know the service team are just as good! Aftercare just as good as before care! well done guys and a big THANK YOU!
Steve Wilson on 19th June 2012 - Woking Surrey
I stumbled across Lady Bailey website, whilst looking for Bailey's official website. I asked for a part ex price on my Motorhome and delighted at the price quoted. So, initially I made my purchase based on price and the help that Les had given me. However, when I picked the caravan up I was very pleasantly surprised at the professional manner that the handover was conducted. I would recommend them to anyone, no matter where they lived in the country. Well done guys!!!!
Stewart Taylor on 15th June 2012 - Powys
As first time caravan buyers we were somewhat nervous when purchasing our first caravan. Les immediately put us at ease with a relaxed, no pressure approach. His honest and genuine advice was much appreciated and we felt we were in safe hands. All of the staff were more than helpful and we wouldn't hesitate to recommend Lady Bailey. We will be back when the time comes to upgrade.
Debbie, Toni, Gianluca & Rocco on 10th June 2012 - Poole
contacted simon at ladybailey and they gave us a great deal on a new unicorn cadiz.very pleased with the customer care and the 2 nights complimentary stay at wareham forest site.will cetainly deal with them again.(5 star)
maria and tony on 29th May 2012 - manchester
Although we were late for the handover appointment we received prompt courteous and consciencious service. Very happy with our new Barcelona and thanks to a thorough briefing we have had no teething problems
Peter and Shirley on 26th May 2012 - Marlow
Many thanks to the team at Lady Bailey caravans for the great deal on our ex caravan and for a smooth and helpful introduction to our new Bailey Unicorn Cabrera. We travelled 260 miles from Rochdale and have just returned as proud owners of the new van. It is everything we had hoped for and better! We were really tired when we arrived at the showrooms but they helped us by a welcoming but professional approach.
Many thanks again. Jed and Maggie Morgan
Jed and Maggie Morgan on 20th May 2012 - rochdale
A pleasure to deal with Lady Bailey. PX'd our 1st ever caravan, which was quite a hard decision, for a Bailey Valencia, and was delighted with how the sale was dealt with. An absolute pleasure to deal with and a very easy and painless experience.
Geoff & Karen on 16th May 2012 - London
We are now on our third Bailey and the second one from Lady Bailey Caravans. On both occasions we experienced helpful advice without sales hype (which inevitably causes me to walk). Having experienced poor service from two dealers with other makes in the past we will always buy from this firm in the future and can safely recommend highly. Unlike this firm not all dealers seem to understand the need to match the caravan to the tow car.
Many thanks to Simon and Les.
Derek & Rita Wright on 11th May 2012 - East Dorset
Went to buy a porch awning for our old caravan, whilst in the area, and came away after buying a new (albeit) second hand van. No pressure from salesmen/women - we just saw a good deal and decided to purchase. Very professional staff and well organised service from start to finish. Thank you for being so friendly and 'human'. Even our little puppy was made very welcome and made a fuss of! We will use you again when we next want upgrade.
Trish and Barrie
Trish and Barrie on 30th April 2012 - Semington
Purchased a new Bailey. Excellent salesman Les handled our deal with great proffessionalism. No pushy sales speal, just honest informatiion. The hand over went smoothly. Great team. Thanks to you all.
Chris & Angela Heard on 30th April 2012 - Ottery St Mary Devon
Purchased a second hand Bailey Indiana in April 2012 Simon our sales person was very helpful, with first class service throughout. The caravan is excellent value. There was a full service and inspection of the van by Lady Bailey before handover, (Not just a finger full of grease, but right down to the water filters being replaced, and blue in the loo).The handover was carried out by Alan who was a very understanding professional who know's his stuff. Also thankyou to all the staff, the coffee and hot choc is very good, and thanks to the lads in the yard that waved us off, and yes we will be back for our next one, caravan that is! and coffee come to think of it. ALL THE BEST, Simon, Alan, and the staff.
John and Sue Morgan on 27th April 2012 - Poole Dorset
We have just purchased an Orion 440/4, although we have not yet been away in it, we are very pleased with the caravan. Les our sales person was very helpful as were the rest of your staff. We are sure that we will have many years of enjoyment from our van. Excellent purchase.
Mr & Mrs Malcolm Quinlan on 18th April 2012 - Ash, Nr Aldershot, Surrey
Purchased a new Orion, was offered a great deal which matched anything else I could find, and received excellent service throughout. When collecting the caravan found it to be in first class condition despite being a display model, and had an efficient and thorough handover. Very satisfied customer, would happily recommend Ladybailey for anyone looking to buy a new Bailey :-)
steve and amanda chambers on 9th April 2012 - Hampshire
we traveled to Dorset, 366 miles to buy our Bailey Unicorn off Lady Bailey caravans.Les Cutler salesman.First class service a great deal and no problems at all.
At Lady Bailey caravans they answer the telephone to you personally, a number of other dealer's answer you by saying you have 6 choice's or the other one (your call is important to us). When you are spending hard earned money they could at least answer the telephone.
I have already recommended Lady Bailey to my friends.
Steve/Joanne Patterson on 9th April 2012 - Newcastle-upon-Tyne
Big Thanks Simon, Les & Staff, just purchased my 1st brand new Orion, excellent handover & thanks for the courtesy 2 night stay at the Wareham forest caravan park where I could try out, enjoy & learn how to caravan again after 20 years! well worth travelling the distance.
Lee Costello on 23rd March 2012 - Sandbach, Cheshire
Purchased a used caravan, which we are very pleased with. The staff were very very helpful, all the way through from purchasing the caravan to the hand over.
Jane Seals on 19th March 2012 - Blandford
Ordered Olympus 2 last autumn just taken delivery of it -- very good deal offered and well presented for me to collect at the agreed time and date. Excellent service.
Mark Player on 13th March 2012 - Somerset
Couldn't find a better deal in the UK for a new Bailey Unicorn Seville. From the first meeting with Les and the team at Lady Bailey they really put heart and sole into their approach to the customer. When we decide to upgrade we will be back to Lady Bailey. (Les' jokes weren't so good though!!)
Peter & Gwyn Bright on 6th March 2012 - North Lincolnshire
Just taken delivery of our new Bailey Orion and would like to say a big 'Thank you' to Les and crew at LadyBailey for a smooth and faultless transaction for our sale. I would totally recommend LadyBailey to anyone thinking of purchasing a new or used caravan, as I did a lot of research but was unable to find another dealer with the same prices and standard of service. I anticipate that all future dealings with LadyBailey will be as good for servicing etc. Once again ' Thanks ' Kindest regards,
Vanessa & Colin Wells.
Colin & Vanessa Wells on 15th February 2012 - Dorset
We have been very pleased with the price agreed for our part-exchange and delivery of new Unicorn Barcelona. The handover on 30th November 2011 went very smoothly, all new functions of this our third bailey caravan were explained to us. We fully expect to be back to Lady Bailey when the next change is due.
Thank you Lady Bailey
Alan & Anne Haverly on 9th February 2012 - Lewes, East Sussex
I popped in to Lady Bailey to view their vans. When I shared my plight with Simon, (Salesman) stating that I relly wished to purchase a new Bailey Orion, but through life changes had only used our last van, once in 12 months. He stated that he would be happy to sell me one but did not feel it would be cost effective. I came away with a receipt for a deposit on an older, excellent condition Bailey!!!
If all goes to plan and we use it as we hope, I would look no further than Lady Bailey for an upgrade.The van was well presented on collection, to this end I feel the service provided was excellent. Thank you Simon.
Simon Jenkins on 8th February 2012 - Yelverton, Devon
I have recently purchased a new Bailey caravan from Lady Bailey caravans, The staff were professional and nothing was to much trouble through out. Les gave us what we thought was a fair price for our trade-in.
Because of the distance we had to travel they paid for us to be on a good site for two nights so they could remove the motor mover from the old caravan and put on the new one FOC.
Would we use them again definately.
Peter Dutton on 7th February 2012 - Essex
Lady Bailey gave us an excellent service when we traded our caravan in and purchased a new Pegasus Rimini I would like to say the service was faultless and the transaction professionalism was second to none, thanks Simon for the very smooth transaction and also who explained the working of our new van to us, better service than we have ever experienced before.
The coffee wasn\'t bad either BIG THANKYOU LADY BAILEY
Evan & Jenny Smith on 6th February 2012 - Glastonbury Somerset
TO SIMON AND THE TEAM A GREAT BIG THANK YOU FOR YOUR WONDERFUL SERVICE AND CARE TO DETAIL , I HOPE SIMON LOVED THE PINE APPLE WE LOVED THE COFFEE THANK YOU AGAIN FOR ALL YOUR GREAT HELP TODAY.. BARRY [ AND TROUBLE MAKER PETE]
BARRY OSBORNE on 31st January 2012 - BOURNEMOUTH DORSET
Drove to Lady Bailey just to have a look at some new caravans with no real intention of buying but ended up getting such a good price on our old van we bought a new Milan. This is our 4th Bailey so we know we have a quality product . We were recommended Lady Bailey by a friend and were very pleased with the service . Brilliant to discover this place closer to home as have previously travelled north of Bristol to buy our caravans and for servicing etc. Picked up our new van really quickly and really pleased with every aspect .
P and T Herring on 31st January 2012 - Nr Yeovil
I recently purchased a Baily Verona which I am very pleased with. I would like to say that the staff at LadyBailey were extremely professional and friendly. Nothing was too much trouble throughout the transaction. Also, the information they gave regarding prices for the new van and for the exchange was exactly as they said. In the future, if I exchange my caravan again, I would have no hesitation dealing with LadyBaily again.
Norman Kilburn on 28th January 2012 - Shattersford, Bewdley
We purchased our very first caravan from Les who we believe gave us a good deal;and was helpful throughout.The chap who did the handover explained in detail what everything was for,and how to use it;he was superb.The lady in the shop guided us through what we might need,and the merits of each item.Yes we did have a few niggly problems;but ladybailey had paid for us to use a site nearby and they put things right fist thing Monday morning.I would like to heap praise on Jon the service manager; and in particular the technician who quickly put the problems right(Mario I think)As a result we have decided to take-up the offer of their 3 year service plan;even although we will have to travel 110 miles.We believe the service would be difficult to beat.Thank you again
Bill Tweedie on 20th January 2012 - Plymouth
We would like to thank all your staff for being so heipfull & friendly during our purchase of a excellent caravan.We were given a very fair deal by LES & the induction to the caravans equipment was very thorough by a very professional gentleman.All in all we were very pleased whith the complete package.thanks bob & gill.
r w haines on 7th January 2012 - ilminster somerset
had service on van just before christmas,would just like to thank jon for all the help he gave us on the day.a few problems were detected.jon and his team kept us informed of what was wrong and how they would resolve problems.
jon and his team went way beyond what we expected.would also like to thank the technician who worked through his lunchbreak,so we did not have to wait to long (this was not a problem for us).but great customer service by technician. also had warrenty issues with some parts,dealt with by lady bailey without fuss. would recommend to anyone who want there van serviced properly. take it to lady bailey. a 180 mile round trip,but worth an 8 hour trip.
mr and mrs slaymaker on 1st January 2012 - hampshire
We brought our caravan over for its second service at the end of November and ended up exchanging it for a new Orion.
Lady Bailey staff are very professional, helpful and congenial people and at no time did we feel pressurised. We are very happy with our new purchase as the Orion is ideal for our current requirements.
We have already booked next years service!
Stuart and Alison Webb on 29th December 2011 - Isle of Wight
Came across Lady Bailey on the internet whilst searching deals for a new Bailey Unicorn Barcelona. They responded promptly to our 'quote enquiry' regarding the trade in value on our previous caravan and in fact beat the price of the dealership from whom we purchased that van. When we visited Lady Bailey, they were very friendly and responsive but at the same time were not pushy leaving us to spend as much time as we liked viewing vans. Having finally agreed upon the purchase, their arrangements re collection were excellent as was the demonstration of the caravan upon hand over. What a brilliant company - they can certainly show others in the trade how to treat and look after customers, all this on top of prices that cannot seemingly be beaten elsewhere. It is well worth taking the time to visit Lady Bailey regardless of how far away you live.
Richard & Sally watts on 8th November 2011 - Banbury
Pauline and I bought our caravan orion 440 and Simon was a pleasure to deal with.we went all over for the van and you could not beat there deal's and when you talk Simon he makes every way to help you sort all problems which you might have. thanks to Simon and Alan well done.bought 1st November. Pauline and James.
james cain on 7th November 2011 - mansfield, notts
Simon, thank you,what a great experience to deal with such professionalism, particularly now days.
Our Purchase of a 2009 Bailey Ranger was covered with such expertise through "viewing" to "trade in" and then "purchase" and continued up to final exchange. ladybailey even changed our motor mover from the old van to the new one in the same day (and despite the torrential rain). The "know how" didn`t just lie with Simon but ran through the whole ladybailey team, thank you all. We will now be travelling from Kent each year to have our van serviced and/or if we purchase another van and we have already recommended you to several friends.
John and Jan Cobbold on 5th November 2011 - Kent
A smooth, easy, purchase with pleasant, helpful staff, in particular Les. Our used caravan was presented and handed over to us in perfect, clean condition with a full explanation to us of all the workings of the van. Will not hesitate to recommend Lady Bailey to others .
The Robinsons on 22nd October 2011 - Verwood, Dorset
If you are looking for an easy, straightforward service & competitive price head for LadyBailey Caravans. All staff very helpful, Les & Simon are great salesman and nothing is too much trouble. Will definitely recommend them and look forward to dealing with them again. Thanks Guys.
Neil & Julie Wallburton on 17th September 2011 - Bridgwater, Somerset.
Lady Bailey gave us an excellent service when we traded our caravan in and purchased a new Pegasus 2. I would like to say the service was faultless and the transaction professionalism was second to none, thanks Simon.
Also thanks to Alan who explained the working of our new van to us, better service than we have ever experienced before.
Ian Edmonds on 15th September 2011 - Surrey
Thanks Les for the service, excellent briefing and the (very old) jokes.
Thanks to Simon for arrangements for the px. Sorry we didn't meet you.
Excellent price on the new Bailey Verona. Will recommend you to our friends.
Dr David Collins on 6th September 2011 - Rugby Warwickshire
When we first arrived at Ladybailey we were left to wander around looking at all the caravans without any hassle or pushyness from salesman. When we found the one that ticked all our boxes Les talked us through all that the caravan had to offer. We were VERY impressed. Les Cutler was outstanding! no sales pitch or false promises. On the day we picked up our caravan Les gave a full and thorough tour. The last thing we dealt with was the money. Thank you Les and the team. We remain impressed and highly recommend Lady Bailey.
Debbie Brown on 29th August 2011 - Amesbury Wiltshire
our purchase of a Pegasus Verona was trouble free , all our problems and queries`were rectified and addressed in a very professional manner. we have purchased motorhomes and caravans in the past and no company matched up to Lady Bailey .we definitely recommend this company to any one , if you have any doubts questions or problems they will sort them out .we will use them again in the future.
Ron and Sue Cox on 28th August 2011 - Lyminge Kent
I WOULD LIKE TO SAY HOW GOOD IT WAS TO DEAL WITH LADY BAILEY, I WOULD RECOMMEND THEM TO ANYONE WHO WANTS TO BUY A VAN, THERE IS NO PROBLEM ABOUT TRAVELING THERE AND I WOULD DEAL WITH THEM AGAIN ALTHOUGH I LIVE IN DERBYSHIRE, AFTER SALES SERVICE IS EXCELLENT, THANKS TO ALL AT LADY BAILEY. G WILLIAMS
MR WILLIAMS on 27th August 2011 - DERBYSHIRE
Well worth the trip from kent,wish dealers in Kent were as helpful and good value as Lady Bailey. Thakyou very much.
Andy & Janet Tait on 25th August 2011 - Ashford ,Kent
Great service from quote to pick up. Bit sceptical at first as trade in price and discount on new caravan (Pegasus Ancona) too good to be true. But having arrived and passed the obligatory damp check things went smoothly. Motor mover swapped free of charge and two days at Wareham Forest camp site to settle in to the new van was perfect. Hghly recommend Lady Bailey and the team. Many thanks.
Phil Franklin on 23rd August 2011 - Coventry
Having chosen our replacement caravan, it was left to my husband to do 'the deal' with Lady Bailey caravans so I never met Simon until we went to pick up our new caravan. During the period before pick up I had a few queries which Simon was able to help with over the phone. After an early start to collect our Unicorn Barcelona we were met with a mug of coffee and a very warm welcome. After a very informative tour around the van and some painless paperwork we were off to Wareham Forest for a couple of days. Thankyou Simon and the rest of the team, we have certainly recommended you to other friends who are looking for caravans.
Gill and Keith Tapper on 15th August 2011 - Bath
Just bought a bailey caravan from lady bailey. Having tried to buy a caravan closer to home and not being impressed with the sales people I am so glad I went to lady bailey. They outshone their competitors big time. Easy to strike a deal with, great to do business with and superb with first time caravaners. Gonna have mine serviced with them as well because they know how to treat the customer. I worked in customer service 10 years, these folk have it! And the coffee was great. Thanks lady bailey! Andy
Andy & Tracy Kerr on 11th August 2011 - Littlehampton
A big thank you to Les, Alan & the rest of the team, nothing is too much trouble for them,they removed my mover off my van on the first day and new van ready for pick up the next day. A Pegasus 2 Verona. Les booked us in at Wareham caravan park, a very nice site, great walks in Wareham forest. will definately deal with Lady Bailey again in the future, All the best.
Mr & Mrs Turner on 8th August 2011 - Cannock Chase
Thank you Simon, Les and the rest of team. We are now the proud owners of a Bailey Pegasus Ancona, my husband collected it on Friday and said the handover was wonderful. I would recommend Lady Bailey to everyone, we too were concerned about buying something so expensive without actually knowing the company but have been nothing but pleased with the service we have received. Thank you.
Rachel Manning on 24th July 2011 - Kent
buying a caravan is is a big decision i travelled from south wales,13 months ago and bought a bailey pegasus 524 price wise and upgraded upholstery no one else could get near what they could sell me the van for,the crunch comes when you need things replaced under warranty, after contacting them on a Thursday to report the faults they had the parts from bailey by the next day and were contacting me to book the van in, they juggled things around for a 8.30am start and had the van ready as promised by 12.00 mid day for us to travel back to south wales. A big thanks to Jerry for sorting everything out and the rest of the workshop staff for the service we received with service like that i have no hesitation in recommending them. thanks h thomas.
h thomas on 10th July 2011 - south wales
we were having a tour of dorset and staying at wareham forest,got chatting to a couple who had drove from doncaster to pick up a new van from lady bailey because it was such a god deal!! we decided to have a look at lady bailey with no intentions of buying, but alas we fell in love with a sterling topaz lady bailey were selling!! because we were on holiday were fully laden but on the day we exchanged vans we were able to put both the new and old van together and transfer all our stuff to the new one!! we also stayed on an extra week, to top it all we had left a cd in the old van and lady bailey posted it to our address with compliments!! a 1st class service, price and caravans thankyou lady bailey we love our new van and will recommend northerners to you!!( oh and what i did like was the straight talking and no yukky sales chat from the team) all the best
stephen and sharon on 6th July 2011 - darlington
Lady Bailey have an impressive selection of both new & used caravans. It took us some time & a few visits to pick the one we both liked, which happened to be one of the first we looked at (a Sterling Amethyst).
Les was both helpful and patient (his patience was tested when later we changed the delivery date on more than one occasion).
Chris kindly towed our new caravan to a local site and set it up for us, as well as offering some useful advice.
The shop staff were also both cheerful and very helpful when we purchased a few extras.
We have used Lady Bailey in the past and will continue to do so in the future. Once again many thanks to Les, Chris & the shop staff.
Chris & Lesley on 2nd July 2011 - Southampton
Lovely service and my caravan was excellent. I will be coming back for another Bailey as Lady Bailey worked as a great team to make sure i got the best service possible. Thanks guys!
Brian Green on 30th June 2011 - taunton
We traveled 350 miles on a round trip to Lady Bailey. We were offered the caravan at the most competitive price - below the insurance policy's valuation. The part exchange price was also the best and this was the price given on handover. None of our local Bailey dealers came anywhere near the price difference. No quibbling, we were there less than 30 minutes - most of the features we already knew - everything that had been agreed by telephone exact to the penny. The dealers that I have used in the past could learn a lot of lessons from Simon and co.
Anonymous on 21st June 2011 - Leicester
Buying a caravan over the telephone was a totally new experience for us, and it has to be said we were a little apprehensive. After three phone calls with Simon, 1. to enquire 2. to order 3. to let us know it had arrived, we were on our way down to Dorset from Doncaster to exchange our Ace Award for a brand new Bailey Pegasus Verona. We stayed 2 nights at Wareham Forest Holiday Park, courtesy of Lady Bailey, went down Friday, had a night in our van then exchanged Saturday morning and had a night in a the new van. The site was wonderful and the weather was good so that was a bonus. The exchange went great with Simon, everything ready for us, the hand over was full and comprehensive, and John went the extra mile sorting out the gas/battery and removing the carajack points from the old van and fixing them to the new van. Two coffees and discount in the shop and we were on our way. Saving the best part of 2K on the price we were quoted locally. Suspicious northerners, don't worry as
Steve and Elaine on 12th June 2011 - Doncaster
An initial problem was sorted out quickly and professionally, the service was excellent. There were a number of areas that needed attention on the second hand Bailey that we were buying. All were sorted out by the time we came back. The caravan was spotless and we were delighted.
Peter Keighley on 10th June 2011 - Marlborough
From the initial enquiry, to collecting our first caravan, service was Lady Bailey's main priority. Les communicated throughout the whole transaction, advising on extra's to have and not to have. On collection day we traveled 4.5 hours from Mansfield to collect the caravan, we arrived to have a nice cup of coffee to get us started again. Full handover and explanation of all the parts on the caravan was completed to a very good standard, and yes we still remember them all. Once we completed all the necessary paperwork a full handover to Dave in the shop was given, who again gave good service to us. From the initial enquiry regarding the awnings to coming back the following day to get the correct gas connector. First class service from all at Lady Bailey, which I would recommend and personally use their services again.
Thanks again to Les & Dave.
Dave & Sue Richards on 6th June 2011 - Rainworth, Mansfield
We picked up our very first caravan - the lovely Bailey Pegasus 2 Verona last week. From the outset we have been really pleased with the service and support offered by the Lady Bailey team dealing with us - Simon, Alan, Dave in the shop and Rita on the phone. As a family new to caravanning, the team could not have been more helpful. Extraordinary value for money too. We wouldn't hesitate to recommend Lady Bailey and we look forward to dealing with them again in the future. Thanks once again to all.
Paul, Nikki and Dom Street on 5th June 2011 - New Forest
To Chris,Les and Simon. When we arrived at lady bailey site we got a nice cup of coffee. Chris told us what would happen ON THE DAY .IT DID. mover changed over.excellent two nights at a caravan park.Full handover explaining everything,THOSE GUYS DO WHAT, THEY SAY ,AND IT HAPPENS. SEE YOU IN THE FUTURE
A&G Hawkins on 5th June 2011 - cheshire
A long way to go you might think to buy a caravan but we were not offered anything like such a good deal, locally. We were given an instant response to our enquiry from Les by telephone and the price we were offered was the price we were given. We were dealt with warmly and openly by Les, Alan and Scott. Everything was explained and all questions answered fully. We were put up for two nights on an excellent caravan park and chose to stay an extra night just to make sure all was ok and that we understood how to operate everything. Two minor problems were dealt with quickly and without any argument whatsoever. We made a holiday out of the journey staying off in Oxford on the way down and Poolsbrook near Worksop on the way back. Would I recommend Lady Bailey to anyone seeking an excellent deal and first class service? Without question.
Andrew and Brenda on 27th May 2011 - Durham City
On 5th May we took possession of our Avondale Avocet. Thankyou Les and team for a smooth transaction and handover. We used the van for four days for the first over the weekend, really enjoyed the home from home comforts. Keep up the good work folks, would recommend and use again.
pete and ann on 24th May 2011 - weymouth
We would like to say a big thank you to everyone at Lady Bailey.
On the 18th May we purchased a Pageant Champagne Caravan and spent three days in Devon enjoying all the comforts. It's fantastic. We would not hesitate to recommend Lady Bailey.Tony and Ann 23rd May 2011 Dorset
Tony and Ann on 23rd May 2011 - Dorset
This was our first purchase of a new caravan and after a lot of research, chose Lady Bailey for value and customer service against dealers closer to home. When we arrived to collect our new Bailey Unicorn, Alan gave us a thorough show round and demonstration, answering all of our queries with knowledge and understanding. Simon gave us the full trade in price for our old Bailey caravan that we had agreed over the phone, together with the best \'on the road\' price we obtained from all the dealers we visited or researched. The deals and customer service continued with our purchases from the accessories shop. This is our first encounter with Lady Bailey Caravans and would suggest that anyone looking for value and good customer service check out their offers. We found the purchasing experience well worth the 300 mile trip.
Graeme and Jayne on 17th May 2011 - Northamptonshire
Don't worry that the Lady Bailey deal seems to be too good to be true, and that there must be a catch. We got an excellent deal from Chris, Les and the team on a new Pegasus Verona and even though we had only received a telephone valuation on our p/x van the price quoted was the price we paid, following an actual appraisal.
Good old fashioned friendly service from a company that obviously pride themselves in doing a good job.
Worth having the free 2 night Wareham Forest stop-over as we had a small water leak problem, that was put right when we stopped on our way home.
A company that were a pleasure to do business with so we look forward to returning for our service next year. Worth travelling a good distance for, as the deal we got was far better than any local dealer.
Ian Gilbert on 15th May 2011 - Northamptonshire
From the moment we walked into our dream caravan to the moment we drove off the forecourt Les made our experience of buying a van from Lady Bailey,stress free,friendly and with no pressure selling.Thank you Les and all of the Lady Bailey team.
Peter & Sandy on 15th April 2011 - Wimborne
This is our 1st caravan from Lady Bailey, and hopefully not the last.
From start to finish, it was as smooth as silk, no stress or hassles, very friendly, helpful, nothing hidden and now the owner of our new caravan.
I have recommended them to others, and hopefully we can exchange business in the near future.
Martyn & Anne on 13th April 2011 - Kent
What a very smooth and professional experience! the swap over of the mover and the booking into the Wareham Forest Site was excellent. Picking up the new van was all very easy, everything had been checked and worked well and thanks to all the team for a job well done
Ian & Ann on 8th April 2011 - Stevenage
This is our fourth van from Lady Bailey and the only thing that changes with them (and us) is hair colour!
An excellent set up from top to bottom,and not too much pressure to buy,(eh Les?. Friendly, helpful, sales advice, servicing and shop.
The Unicorm Madrid appears all that Bailey state it is and initial impressions are very good, despite having to purchase a new Hitch Lock, because Al-Ko changed the hitch configuration and initial problems fitting the Al-Ko Wheel Lock.
Overall I will continue to recommend Lady Bailey for offering an excellent all-round service that caravanners look for. If you want proof of their ethics, visit the (male) customer toilets!
The Harknetts on 25th March 2011 - Wimborne, Dorset
All feedback seems to be about how well the sales to a customer go. Price, Delivery/Hanover etc. How about after-sales.
After checking my Senator Vermont Series 6,2009, after the winter lay up. I found that the electric pump on the Loo did not work. I rang on Wednesday 9th March 2011 and was asked to bring the van over on Friday 11th March. I arrived at 9-45 am and left very soon after. Electric pump replaced and Caravan door lock adjusted.
The service just gets better. Many thanks to all in workshop for there speed and help.
Tim Jones on 23rd March 2011 - Ringwood
Thanks to Les for all the assistance in buying our caravan. I know it was a bit muggled up from the start but we made it through! Thanks Alan for delivering hope you find us in the morning!
Lady Bailey have been great to deal with and when Rita answers the phone a warm welcome is always there!
See you in the future for another upgrade if Andy gets his way!
shelley on 10th March 2011 - Essex
Firstly let me thank Simon and Chris for all your help and assistance at the show and putting us on the right track. We enjoyed our first day with our new tourer and are looking forward to coming this weekend which we had booked to spend more time in it.
A big thank you to Alan and all the service lads for their hard work and efforts with the technical glitches we had on Friday.
Peter and Kath Hill on 8th March 2011 - Leicester
Big thank you to all at Lady Bailey after the purchase of our new van last week. We paid a deposit over the phone due to the excellent deal Les gave us. Arrived to collect and received excellent help from Les and Alan. The shop was also a bonus, stocking all accesories and at reasonable prices, an extra bonus. The walk over the new van by Alan was superb. Many thanks to all the staff and would recommend Lady Bailey on service & cost to anyone, well worth the 300 mile round trip from Essex.
Mr & Mrs Chapman on 11th February 2011 - Essex
We paid a deposit over the telephone without seeing the caravan first, this was due to the fact that we live in the East Midlands and didn't have time to go down to Dorset. The caravan was a used one but Les went to great length to check it over for us and give us an honest feedback on the condition of the caravan.We arrived to pick the caravan up on a cold Saturday morning and Les went through the caravan with us and then gave us time alone to make sure that we were totally happy with the caravan.
Due to the distance we had travelled Les had arranged for us to stay on Wareham forest site overnight and this was paid for by Lady Bailey.
A pleasure doing business with an honest company, Thank you.
Phil and Ena Jackson on 9th February 2011 - East Midlands
As you know, caravanners talk an awful lot to each other about caravans and service.
We would like to thank Les and all the staff at Lady Bailey caravans for their excellent service
We ordered a Bailey Unicorn Valencia after extensive research on the internet. The whole transaction was very professionally handled over the telephone and a good deal was offered by Les of Lady Bailey team.
We bought at a good price and also received a very fair price on our part exchange.
On collection of our new unit, paperwork completed, the handover was seamless
After a most enjoyable (Sub Zero outside) complimentary two night stay on the nearby forest leisure Park we returned home to Essex, well worth the three hundred plus miles round trip.
You can be rest assured we will definitely be recommending Lady Bailey to all colleague caravanners and other people we meet."
Derek & Valerie on 7th February 2011 - Essex
We have just bought our first caravan ever and thankfully found lady bailey caravans in Dorset . we have bought Olympus 525 which is beautiful and we are so happy with the caravan and the excellent service from the whole team at lady bailey. we reside in north Yorkshire but they made it so easy for us.
claudine and malcolm harrison on 28th January 2011 - North Yorkshire
After much consideration my wife and I have decided to delay any future purchase of a new caravan. I would though like to record my sincere thanks to you Simon for the professional and efficient way in which you have dealt with both my recent and past enquiries. Regardless of the location and distance Lady Bailey is in relation to my home address. I will most definitely consider purchasing from you in the future. Once again accept my sincere thanks for your help.
Gavin Johnstone on 26th January 2011 -
Efficient service, excellent prices and a really good deal what more can one ask. Les Cutler was very accommodating and helpful terrific salesperson. In all simply the best.
M & S Milburn on 22nd January 2011 - Portsmouth
What a stroke of luck that we met Ladybailey at the N.E.C. Very accommodating,very efficient but most of all we felt very honest. Helpful, to the max. and brilliant to do business with. Chris saw to our takeover and did all he could for a smooth ride. What a company to do business with in this day and age, will always recommend them and use them again and again. Thanks to all at Ladybailey. Sandra&mike Doodson.
Sandra & Michael Doodson on 3rd January 2011 - Plymouth
Thank you to all the team involved in supplying our Bailey Barcelona. A special thank You to the workshop for sorting out our blinds (turning them upside down for us).
barry and frances court on 21st December 2010 - West Sussex
Amazing staff and good prices will buy again from this company if needed.
Bill Greaves on 8th December 2010 - Dorset
We arrived safely back in the midlands with the caravan just before the snow came down!
We would like to take this opportunity of thanking you and your team for the excellent service and prompt way in which we were dealt with in collecting our new Olympus 464.
All of the team including Dave (fantastic coffee maker!) were very helpful and professional.
Val & Bruce Knight on 6th December 2010 - Midlands
As always, friendly and efficient service from the whole team at Lady Bailey. We are delighted with our Unicorn Valencia and it is so nice to know that if problems do occur we can count on Simon and Mike to sort us out quickly and with no fuss. Thank you and very best wishes to you all for Christmas and the New Year.
Denis & Meg Garton on 6th December 2010 - Dorset
We live in the North West but could not get as good a deal as we were offered from Les and Lady bailey. We ordered a Bailey Unicorn Valencia purely from the internet views. We bought at a great price and also received a very fair price on our exchange. The whole transaction was very professionally handled with all offers confirmed and no haggling (which is quite common). Well worth the trip down to Dorset and we would definitely recommend Lady Bailey to all caravanners. Thanks guys.
Sue & Garry Owen on 3rd December 2010 - Cheshire
Many many thanks to Les. We had looked privately at many caravans and had no luck with a nice one for the money we had to spend, we went to see Les at Lady Bailey and he was extremely thorough, helpful and professional from start to finish. He made sure we were fully happy with all aspects of the van and gave us an extremely helpful "tutorial" of the van with excellent tips. Also the staff in the shop gave just as excellent customer care, and it is bonus that the shop is very reasonably priced. Many thanks again.
The Fraser household. on 29th November 2010 - Weymouth
We ordered a Seville from the brochure purely on price without having seeing one. Simon agreed that if we didn't like it when we did see one we could cancel. We went to the NEC saw the Seville compared prices and PX allowances with several other dealers then sought Simon out to confirm the order. When you pay a cheap price you expect corners to be cut but I can honestly say we have received first Class service and consideration. Our last Bailey we bought new 18 years ago. This one will last at least that long and see us out, but if we do decide to buy another we will certainly be calling Lady Bailey. Thanks Simon.
Roger Shelley on 25th November 2010 - Essex
Took delivery of a Pegasus 534 on Friday 12/11/10. Everything was as I was told it would be. The handover from Les was excellent, everything was covered and we went off to London and had a fantastic weekend in the new van. A big thank you to Chris, Simon and Les from a very happy customer.
Mick Sherry on 16th November 2010 - Weymouth
Lady Bailey you are fantastic!! You gave me the best price by far for the exchange on my Unicorn Barcelona.You were efficient with the sale, offering sound advice and expert opinions. Having travelled from North Wales to collect the caravan, you sorted out my accommodation on a great site. What is more amazing, on the morning of the exchange I slipped disc in my back. Lady Bailey looked after me for the day, helping me with the pain and making me comfortable. They swapped everything over from my old caravan and made sure I was set up on the site with my new one. As I said, amazing!! I will always make the 280 mile journey for that service. Lady Bailey you have gained another loyal customer. Thanks to you all for such a wonderful experience and thanks for all your help. I don\'t know what I would have done without all your support.
Martin Howlett on 26th October 2010 - North Wales
thanks to lady bailey for another fantastic deal on our barcelona a big thank you to simon for again making it a easy transition a great place to buy your next caravan if you want to make a real saving and get a fantastic aftersales service
bill and sal on 24th October 2010 -
After a most enjoyable complimentry 2 night stay and my safe return to Yorkshire, I would like to thank Les,Simon and all the staff at Lady Bailey caravans for the excellent service and unbeatable price I received on the Bailey Unicorn Valencia caravan I recently purchased.
Mr J Wrigglesworth on 17th October 2010 - Yorkshire
Having picked up the New Bailey Unicorn Barcelona just last weekend I would like to thank Les and all concerned in making the change over. Staff were extremely helpful, especially with a minor problems in the few days after the sale. Staff went out of their way to be of help,even after closing time on a Saturday. I would be happy to recommend Lady Bailey, after such excellent service.
Mr Roy Lovegrove on 6th October 2010 - Milton Keynes
We would just like to say a big thank you to John in the workshop for getting us out of a very awkward situation whilst on a site recently. Our battery charger packed up. John talked us through the procedure over the phone to ensure it was not the battery at fault. The caravan is still under warranty but no mobile fitter from Bailey was available in our area. Having phoned two Bailey dealerships close to where we were staying, none had the charger in stock. We phoned Lady Bailey again and they had one, so we did a round trip of 100 miles to collect. John showed us how to install it and without his knowledge and help our holiday would have been ruined. Thank you Lady Bailey for a great service.
Carole Parry on 14th September 2010 - Burnley
We purchased an Olympus 464 with L Bailey in May. We picked it up en-route on our annual continental holiday which was a bit of a risk having not dealt with the company before. This meant, on a part exchange deal, that we had to transfer all the contents of our van to the new one. We need not have worried because all the L Bailey team were extremely helpful and cooperative. They made sure that the task was completed efficiently with every member of the team lending a hand when required. They also helped us fit our new Fiamma Caravanstore awning. We spent our first night at Inside Park caravan site nearby which we thought was excellent also. Added to this we had an excellent deal. Our next purchase will be with them we assure readers.
John and Heulwen Jones Swansea
John and Heulwen Jones on 13th September 2010 - Swansea
We would like to say Thank you to the after sales staff and the mechanics who serviced our caravan . This is our first year both as caravanners and also for servicing of our van.
I have read on various forums some real horror stories from customers who have had all sorts of problems with their caravans and the dealership has been less than helpful in putting it right.
I wrote out a list [ mainly because otherwise I would forget ] and left it with the workshop manager Mr Shephard, when we picked up the caravan everything on the list had been completed and a little reply note left.
I have to say that it is the little things that make such a difference , such as the 2 missing curtain ends that have been replaced, the motor mover had been greased even though it was outside the service requirements.
So please pass on our thanks to the mechanics who serviced our caravan.
Roger and Sandy Steedman
Roger & Sandy Steedman on 9th September 2010 - Dorset
We have been customers of the above for sometime have purchased several vans from you always being exceptionally well looked after by les thankyou les mr and mrs wareham.
William Wareham on 26th August 2010 - Hants
Many, many thanks, first of all to Les for his outstanding service throughout the purchase of our Bailey Senator Wyoming caravan. We purchased it over the phone and without seeing it, as we live so far away, and our trust was completely in his hands. He inspected the caravan personally, and assured us that it was in immaculate condition throughout apart from a minor problem with the worktop, which he promised would be rectified...and it was. Big thanks to Tony the driver, who went the extra mile to deliver it to us at our permanent site in Cornwall, on a Saturday, which is normally his day off...he was there to meet us on our arrival and showed us around the van before signing it over to us...and we are very, very pleased with our purchase. All in all...an excellent team and outstanding customer service. I would certainly recommend you to anyone...Thank You all, so much!
Tracy and Graham Pearson on 14th August 2010 - Derby
Thanks Simon for all the help and advice. This has been an excellent service, hopefully see you in a few years to upgrade.
Mr & Mrs Weeks on 1st August 2010 - Suffolk
Just bought our Olympus 546 from these guys(and girl) and what a team they are, they should all be truly proud of the service they give. Thanks go to Les for the sale side of it and also to Rita for the help with choosing the awning. The biggest thanks of all must go to Colin who ran around tirelessly to help us sort the car electrics problem we had. Turned out just to be a bad earth but all sorted now. Well worth the 450 mile round trip, thanks a million all of you.
Ian and Sarah Lowe on 28th July 2010 - Nottinghamshire
Simon. Thank you for making sure that the purchase of our new Olympus 462 van went as smooth as possible and for another cracking deal. We have been customers of Lady Bailey Caravans for over 20 years and have ALWAYS had excellent service. Simon your a star.
Roger & Alison Luther on 27th July 2010 - Dorset
Professional and straight forward approach from Simon which is needed when travelling considerable distance.Fine van, Unbeatable deal.
Andy Ball on 27th July 2010 - Hertfordshire
Very impressed with no nonsense sales approach from Les and even more impressed with after sales service when there was a slight problem with one of the leg stays. Sorted very quickly
without any fuss.We will use them and when we upgrade we will be back.
Thanks Les and team
Glenn & Debs
D Holland on 24th July 2010 - Somerset
we are from South Yorkshire and bought a bailey olympus over the phone the price was over £2000 cheaper than anywhere local we got a part exchange price on our 2005 bailey over the phone of £1000 more than local dealer prices which was adhered to when we travelled down with our van the company even paid for us to stay 2 nights in a local 5 star caravan park the sale was very straight forward with no pressure to buy extras all in all a very pleasant way to save £3000 on upgrading our van
Barry Smith Jill Smith on 19th July 2010 - South Yorkshire
We just purchased our first caravan and would like to thank Les for all his help and advice on helping us choose the right van for us. We would definitely recommend Lady Bailey Caravans to anybody who like us is starting up caravanning.
anthony and mandy white on 5th July 2010 - Devizes
This feedback is a long time coming. We now have all our problems sorted out (none due to Lady Bailey) and are settling down to life with our Pegasus 624 which is wonderful. Thank you Lady Bailey for getting everything sorted out for us and your excellent service. It was well worth the long journey to you, one which we would make again. Many thanks and all the best for the future.
Glyn and Ann Hart on 22nd June 2010 - Hertfordshire
Just brought my 1st ever caravan, and what can i say LADY BAILEY made it effortless and very easy, i cant thank les enough for all that he did for me, im sure its not everyday someone buys a van over the phone from france,, a BIG THANK YOU to my inlaws for driving all the way down there from cambridgeshire to give the van a once over and tow it home for me.. service was 100% will definitely recommend and use lady bailey again, one very happy camper..
Doug Witt on 20th June 2010 - Cambridgeshire
Have just taken delivery of our new Bailey 'Senator' and cannot express strongly enough the quality of service that we received. We'd like to thank Nick for dealing with the initial sale, Simon for the handover and walk through of the caravan and David for his help in the shop. We cannot fault the service that we received, nothing was too much trouble and we departed very "Happy Campers". Thank you all, we will certainly recommend "Lady Bailey" to any of our friends.
John & Barbara Pilch on 16th June 2010 - Hampshire
we purchased our pegasus 524 on 26th of may from lady bailey,i had not planned to travel too far to buy our new van as we live in gwent south wales,but the deal they offered me was too good to turn down,the delivery date arrived and everything that was promised was delivered my motor fitted at a reduced cost,i could not fault any part of purchase from start to finish and yes i would recommend to anyone,to all at lady bailey thanks and best wishes for your business you deserve to succeed .
mr h thomas on 15th June 2010 - Gwent
We have just taken delivery of our first caravan and felt the need to say a very BIG THANK YOU to Les who sold us the Van, Rita, for helping us kit out the van (and we are really pleased with the awning) and to Alan who gave me excellent instructions over the phone on a minor problem and enabled me to sort the problem out (not caused by Lady Bailey but the visiting mother- in- law). We will certainly recommend you. Thank you again you made our weekend fun.
Dave and Kirsty on 15th June 2010 -
Chris and team have excelled yet again ! Having been dealing with Chris for over 22 years now. It is a pleasure to purchase from 'Lady Bailey'. We have just taken delivery of our new Senator 'Vermont' & nothing was to much trouble for any of this well experienced team. Fabulous van. Thanks again for all your time. Pleasure to recommend.
Cheers Tim and Judy Jones
Tim and Judy Jones on 22nd May 2010 - Ringwood
We drove all the way from Derby and back on 19/20 April (430 miles)to complete the deal. Simon was very helpful, giving us a good deal on our part exchange and even arranged for us to have the build date of their demonstrator Olympus 464 so that we might have the 'van for our holidays in France. Staff were very obliging in sorting out minor problems on the spot upon collection. We are more than pleased with our purchase. Thank you.
NIGEL KENT on 9th May 2010 - Derbyshire
We have just taken delivery of a new Bailey GT 60 620-6 caravan. Simon Hentrich and all the staff at Lady Bailey Caravans made the whole process of purchase very easy.We drove from WEST WALES for the best deal around. That's a 400 mile round trip.
Again Many thanks to one and all...
Vic & Linda Dunn on 27th April 2010 - West Wales
We have just taken delivery of a new Bailey Senator caravan. Simon Hentrich and all the staff at Lady bailey Caravans made the whole process of selection and purchase very easy. What a pity that we could not purchase an A frame cover with your name and telephone number on so that we could advertise for you!
Kate and Roger Peters on 22nd April 2010 - Reading
WELL, WHAT A SAVING ON PART EXCHANGE AND NEW PEGASUS 534 . SALES TEAM ALL CREDIT TO THEM, WE HAD TO TRAVEL 140 MILES ROUND TRIP SO IF YOU WANT A NEW VAN DONT MISS OUT GO TO LADY BAILEY, LITTLE PROB WITH THE VAN BUT SORTED OUT VERY QUICKLY BY ALAN ONCE AGAIN THANK YOU ALL , WE WILL BE BACK WHEN WE NEED A NEW VAN. CAROL MIKE HARLE BASINGSTOKE HANTS
MIKE+ CAROL HARLE on 12th March 2010 - Basingstoke
We purchased a Bailey Pegasus 534 from Lady Bailey and travelled from Coventry as they were offering a better deal than local dealers. The service was excellent the handover covered everything we could have wanted to know. I have already recommended this company to other caravanners. Would definitely do business with this company again. I would be happy to talk to anyone to ensure this is genuine feedback.
Terry and Pat Conneely on 1st March 2010 - Coventry
Very many thanks for your help with the purchase and exchange of our caravan last Saturday. Despite the awful weather your attention to all the various details took the sting out of what could have been a real hard slog. We were really glad of your unstinting efforts on our behalf and your (and your staffs') unfailing cheerfulness and optimism throughout the whole process, although you were all extremely busy.
Our best wishes to all of you and to the continuing, deserved, success of Lady Bailey Caravans.
Roger, Mary and Paul
Annonymous on 24th February 2010 - Bristol
Have just received the stabiliser part from my old caravan. Many thanks for your prompt response in this matter. My new van is absolutely fabulous.
Another satisfied customer.
Charles Potter on 30th January 2010 -
Even though we were dealing with a company that was over 200 miles away - Lady Bailey were a pleasure to deal with and made us very welcome when we picked up the caravan.
A couple of small niggles were addressed at the very highest level and I would recommend them to anyone looking for a quality caravan, competitively priced - coupled with a professional service.
Steve Thomas on 21st January 2010 -
Hi all i picked up my pegasus 546 from lady bailey today and would just like to say not only did i have a excellent deal but excellent service from simon and all the staff there,they could not have been more helpfull.So a big thank you from Rob Sharon and the Kids
robert price on 15th December 2009 - Powes
Having bought a number of caravans over the years from this company, I feel that I am more than qualified to give an opinion on their service. I can honestly say, it is second to none. I have always been well pleased and satified with the deals that I have had from Chris and the team, going as far back as the early 1990s. Well done and thank you. Brian Venning
Brian Venning on 21st November 2009 - Dorset
Just want to say a BIG thank you to Chris and Simon for their outstanding customer service today. I feel that you both went that extra mile for me today. We cant wait to pick up our new caravan. See you soon.
Maria James on 8th September 2009 -
I cannot praise this company highly enough. As a first time caravan purchaser we did a LOT of web research deciding on what we wanted. Lady Bailey demonstrated the model we wanted (Pageant Sancerre) and answered ALL our questions with patience. Subsequent order/delivery went like clockwork. Little niggles found have been resolved quickly and efficiently, very professional.
H C Morrison on 9th August 2009 - Dorset
WE WERE ON HOLIDAY FROM NOTTINGHAM TO DORSET. WE DECIDED TO LOOK AROUND AND ENDED UP BUYING A USED BAILY MAGESTIC.WE CANNOT PRAISE ENOUGH THE ATTENTION AND EXPERT ADVICE GIVENTO US BY NICK, SIMON, AND CHRIS. WE HAVE NO PROBLEM RECOMENDING THE COMPANY TO ANYONE ANYWHERE.
MR & MRS FOWLES on 2nd July 2009 - NOTTINGHAM
I would like to thank Chris and all the team at Lady Bailey for the resolution and excellent service provided following the discovery of a manufacturing problem at Bailey. Many thanks again.
Laurie Reading on 18th June 2009 - Dorset
Thanks Nick & Staff for a faultless Transaction with the purchase of our new bailey pageant Ardennes, all done by email & phone from 200 miles.For us you are the Number 1 Bailey Dealer,for prospective customers reading this then believe me you will not find a better caravan dealer in this country, having visited all our local dealers,these guys give an honest and better service than any other,with up front no no-nonsense pricing and 100% customer satisfaction.
Wether you are buying a new or used van or just need advice you will not go wrong with Lady Bailey.
I wish we were closer as you would get all of my business.
Thanks again you really do go that extra mile. Adrian Bolton.
Adrian Bolton on 26th May 2009 - Staffs
Just like to say a BIG thank you to Les and the team at Lady Bailey, for the excellent service we received recently when we upgraded our Caravan, we will definatley be coming back.
Tim Berry on 20th May 2009 - Staffs
We have recently part exchanged our van for a 2006 Ace.
The service we received from Lady Bailey was excellent. The sales staff were good and covered all aspects in detail. I'm probably one of their more 'particular' customers, and the follow-up from the workshop on the few things that needed doing to the new van was first class - please pass on my thanks to them, and keep up the good work!
Robin & Jayne on 25th February 2009 - Dorset
May I take this opportunity in thanking you and the rest of your staff for all the help you have given me over the last week. It is rare these days to be able to write this type of letter. I will of course be recommending your company to friends and family. Thank you again for your help
Mr Tidbury on 12th January 2009 -
thanks to all at Lady Bailey for the exellent service when we purchased our Bailey Ranger last year, recommend to anyone looking for a new caravan.
Sharon & Steve Marshall on 17th June 2008 -
We are delighted with our new caravan and very much appreciate the service provided by Simon in the handover.
D Wright on 7th April 2008 -