We would just like to say a big thank you to John in the workshop for getting us out of a very awkward situation whilst on a site recently.

Our battery charger packed up. John talked us through the procedure over the phone to ensure it was not the battery at fault.

The caravan is still under warranty but no mobile fitter from Bailey was available in our area. Having phoned two Bailey dealerships close to where we were staying, none had the charger in stock.

We phoned Lady Bailey again and they had one, so we did a round trip of 100 miles to collect. John showed us how to install it and without his knowledge and help our holiday would have been ruined. Thank you Lady Bailey for a great service.

We would like to say Thank you to the after sales staff and the mechanics who serviced our caravan.

This is our first year both as caravanners and also for servicing of our van. I have read on various forums some real horror stories from customers who have had all sorts of problems with their caravans and the dealership has been less than helpful in putting it right. I wrote out a list [ mainly because otherwise I would forget ] and left it with the workshop manager Mr Shephard, when we picked up the caravan everything on the list had been completed and a little reply note left.

I have to say that it is the little things that make such a difference , such as the 2 missing curtain ends that have been replaced, the motor mover had been greased even though it was outside the service requirements. So please pass on our thanks to the mechanics who serviced our caravan. Thanks again

We have recently part exchanged our van for a 2006 Ace. The service we received from Lady Bailey was excellent. The sales staff were good and covered all aspects in detail.

I'm probably one of their more 'particular' customers, and the follow-up from the workshop on the few things that needed doing to the new van was first class - please pass on my thanks to them, and keep up the good work!